Does off the record actually refund?


Editorial team Published on

Yes, Off The Record does issue refunds, but only if your case results in a total loss with zero improvement to your ticket.

✅ How the Refund Policy Works

  • Full Refund: Granted only if you lose the case completely, pay the full fine, and get points on your record with no reduction.
  • Partial Refund: Issued if the case is lost but the attorney successfully lowers your fine (the refund equals the legal fee minus the fine savings).
  • No Refund: Triggered if there is any improvement, including a dismissal, point reduction, traffic school eligibility, deferral, or fine reduction.

⚠️ Common Misconceptions

  • Different Definition of "Win": Many users feel they lost if they still have to pay a reduced fine plus court fees, but Off The Record counts any fine reduction or traffic school option as a successful outcome, voiding the refund.
  • Exclusions: Guarantees do not apply to serious crimes, non-moving violations, or certain local courts like NYC TVB.
  • Fees Excluded: Refunds only cover the platform's legal fee; court costs and ticket fines are never refunded by them.