Does Maxicare give free medicine?
Maxicare does not generally provide free routine or take-home medicines, but certain emergency, special home care, or partnered discount programs do cover or reduce the cost of specific medications.
When Medicines are Covered or Discounted
- Emergency Treatment: Emergency medicines used for immediate relief and during active treatment at a hospital or emergency room are typically covered. However, regular take-home maintenance medications are usually excluded.
- Special HomeCare Programs: Specialized programs (such as specific COVID-19 home care packages in designated areas) may include free medication and delivery as part of a bundled treatment plan.
- Medicine Discounts: Certain plans, like Maxicare PRIMA variants, offer partnered discounts (such as up to 50% off select medicines through providers like MedGrocer) rather than entirely free supplies.
Does Maxicare cover free medicine?
Yes, Maxicare provides free maintenance medicines through its exclusive Best Life Program for eligible members.
Key Details of the Free Medicine Benefit
- Target Conditions: The program covers free maintenance medicines for chronic conditions like hypertension, diabetes, and high cholesterol.
- Eligible Plans: Available to select corporate, individual, and SME comprehensive HMO members. Prepaid cards (such as Maxicare PRIMA or ER-focused cards) generally do not qualify.
- How It Works: Qualified members undergo an evaluation by a Maxicare doctor, submit required lab results or prescriptions, and receive a 3-month supply of maintenance medicines delivered directly to their home for free.
Does Maxicare reimburse medicine?
Yes, Maxicare does reimburse out-patient medicines if they are part of an approved benefit and covered under your specific healthcare plan.
Requirements for Out-patient Medicine Reimbursement
To successfully claim a refund for medicines, you must submit original copies of the required documents through the Maxicare Member Gateway or to a Maxicare office.
- Duly accomplished Maxicare Claims Reimbursement Form
- Medical certificate indicating the diagnosis from your attending physician
- Original doctor's prescription showing the date, patient's name, doctor's details (name, license number, and TIN), along with the drug name, dosage, and quantity
- Original BIR-registered sales invoice or cash/official receipt with the drugstore's TIN and itemized breakdown/charge slips
Important Rules to Remember
- Filing Deadline: You must submit your reimbursement claim within 30 days from the date of availment or purchase, otherwise the claim will be forfeited.
- Plan Limits: Out-patient medicine coverage depends entirely on your specific corporate or individual HMO contract limits. Preventative or non-prescribed vitamins/supplements are generally not covered.
What is not covered by Maxicare?
Maxicare standard health maintenance organization (HMO) plans do not cover cosmetic procedures, alternative medicines, and certain self-inflicted or high-risk conditions.
Common Exclusions and Not-Covered Services
- Aesthetic and Cosmetic Surgery: Procedures done purely for beautification, except when needed to fix a functional defect from a covered accident.
- Alternative Medicine: Treatments like acupuncture, chiropractic care, herbal medicine, and faith healing.
- Dental Care: Routine checkups, extractions, and fillings, unless specifically added to your plan or resulting from a sudden accidental injury to teeth.
- Self-Inflicted Injuries: Injuries from suicide attempts, self-harm, or participation in illegal acts, hazardous sports, or military combat.
- Specialized Eye Corrections: Vision correction procedures like Lasik and PRK.
- Certain Pre-Existing Conditions: Depending on the specific prepaid card or corporate tier (such as basic lightweight emergency cards), major pre-existing illnesses like advanced cancer may face specific caps or exclusions.
Can I get free medicine from MedGrocer with Maxicare?
Yes, you can get free maintenance medicine from MedGrocer if you are a qualified Maxicare member enrolled in the Best Life Wellness Program.
Program Details
- Covered Conditions: Hypertension (high blood pressure), diabetes, and high cholesterol.
- Included Benefits: Free maintenance medications, free laboratory tests, and teleconsultations with no deduction from your regular Maxicare benefit limit.
- Eligibility: Typically available to select Maxicare cardholders under corporate or company plans who meet the health criteria.
How to Apply
- Prepare Requirements: You need a recent laboratory result (taken within the last 90 days) showing your lipid profile, HbA1c, or creatinine, plus a prescription from a Maxicare-accredited doctor.
- Register Online: Fill out the enrollment form and upload your documents at the Best Life Enrollment Portal.
- Wait for Approval: A MedGrocer or Best Life doctor will review your results and contact you to verify your details before scheduling your medicine delivery.
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Can I use a Maxicare card in any hospital?
No, you can only use Maxicare in hospitals and clinics that are affiliated or accredited with Maxicare, though coverage varies depending on whether your plan is a standard corporate/individual HMO or a specific prepaid card.
Affiliated vs. Non-Affiliated Facilities
- Accredited Hospitals: Standard comprehensive plans (like MyMaxicare) give you access to over 1,300 affiliated hospitals and clinics nationwide.
- Major Hospitals: Some entry-level or prepaid cards (such as basic LifesavER) explicitly exclude the six major hospitals (Asian Hospital, Cardinal Santos, Makati Med, St. Luke's Global City, St. Luke's QC, and The Medical City), while premium plans and LifesavER Plus include them.
- Non-Affiliated Hospitals: If you go to a non-accredited hospital during an emergency in the Philippines, Maxicare typically offers partial reimbursement (up to 80% of actual bills and professional fees for the first 24 hours of treatment, subject to limits), rather than direct coverage.
You can verify if a specific medical facility is accredited by checking the Maxicare Find Doctors, Clinics and Hospitals directory.
How do I know my Maxicare benefits?
You can check your Maxicare benefits online by logging into the Maxicare Member Gateway.
How to Check Your Benefits Online
- Go to the online portal and sign in using your account details.
- Navigate to your profile or plan details to view your coverage, including inpatient, outpatient, and preventive care limits.
- Track your Maximum Benefit Limit (MBL)—the total amount Maxicare will pay for your medical needs during your membership year.
- Request Letters of Authorization (LOA) or check transaction history directly on the platform.
Other Ways to Verify Coverage
- Call Maxicare Customer Care at (02) 8582-1900 or (02) 7798-7777.
- Send an email inquiry to [email protected].
- Visit any accredited Maxicare Primary Care Clinic or self-service kiosk.
How to order medicine using Maxicare?
You can request maintenance medicines or enroll in Maxicare’s free chronic medication program (BestLife) by visiting the BestLife MedGrocer Enrollment Portal or emailing [email protected].
How to Request Free Maintenance Medicines (BestLife Program)
- Eligible conditions: Usually covers chronic conditions like diabetes, high blood pressure, and elevated cholesterol.
- Requirements to submit:
- Full name, Maxicare card number, contact number, and email address.
- Recent laboratory results (taken within the last 90 days) such as Lipid Profile, HbA1c, and Creatinine.
- Doctor's prescription.
- Process: Upload your documents through the portal or send them via email for review by a program doctor, who will then coordinate your medicine delivery.
General Medicine Discounts & Support
- ePharmacy / MedGrocer partnership: Members can order subsidized medicines through MedGrocer using a valid membership code and prescription.
- Customer Support: Call Maxicare's 24/7 hotlines at (02) 8582-1900 (PLDT) or (02) 7798-7777 (Globe) for immediate assistance.
Can I use Maxicare for tooth extraction?
Yes, you can use Maxicare for a simple, non-surgical tooth extraction if it is included in your specific dental benefit plan.
✅ Covered Extractions
- Simple extractions: Routine, non-surgical removal of damaged or decayed teeth.
- Standard inclusion: Found in most corporate, individual, and family HMO dental packages.
⚠️ Exclusions & Limitations
- Impacted wisdom teeth: Surgical removal is usually classified as minor oral surgery and may require a co-pay or higher-tier plan.
- Plan variations: Prepaid cards or basic riders might limit dental availments; always check your personal benefits booklet.
💡 How to Avail
- Check accreditation: Go to an affiliated dental clinic or Maxicare Primary Care Clinics (such as MetroDental or partner dental hubs).
- Get approval: The clinic dentist will evaluate your tooth and request approval from Maxicare before starting the extraction.
- Bring your card: Present your Maxicare ID and a valid government-issued ID.
What products does Maxicare offer?
Maxicare offers comprehensive healthcare, corporate health programs, and prepaid health cards in the Philippines.
Comprehensive and Corporate Plans
- MyMaxicare: Individual and family health care plans featuring tiers like Silver, Gold, Platinum, and Platinum Plus with inpatient, outpatient, and emergency coverage.
- MaxicarePLUS: Group medical insurance and HMO programs tailored for small-to-medium enterprises (SMEs) and corporate employees.
Prepaid Health Cards
- LifesavER: Emergency-focused prepaid plans covering accidents or specific medical emergencies, starting at ₱1,100.
- PRIMA: One-time use prepaid plans providing unlimited consultations, diagnostics, and lab tests at Maxicare Primary Care Clinics, including variants like PRIMA Access and PRIMA Elite.
You can check out and buy specific packages directly on the Maxicare Plans Page.