Does Progressive send an adjuster?

Asked by: Ava Kutch MD  |  Last update: July 20, 2025
Score: 4.9/5 (25 votes)

Your insurance company will appoint an insurance adjuster, or multiple adjusters, to investigate your claim. Typically, the adjuster contacts you within one to three days of the claim filing.

How does Progressive handle accident claims?

Its phone number is 1-800-PROGRESSIVE. A claims representative will speak to you about the accident. The insurer looks into the coverage that you have available, determines its extent, and dispatches an adjuster to make an estimate about damages.

Do insurance companies send out adjusters?

Once you file a claim, you will trigger an investigative process led by an insurance claims adjuster. The adjuster will closely analyze every aspect of your case, starting with your story.

How long does Progressive take to settle a claim?

While timelines vary, accident victims typically receive a settlement check within six weeks of reaching an agreement with Progressive. However, processing times can vary depending on specific circumstances. If you handle your claim without a lawyer, the process may take longer.

What does a claims adjuster do for Progressive?

Review claim details & your policy: The adjuster assigned to your claim will first review the details of the accident/loss you submitted with your claim. They'll also review your policy to determine which of your coverages may apply to your claim.

Progressive HireVue Video Interview Questions and Answers Practice

34 related questions found

Is Progressive good at paying claims?

Progressive placed second to last out of 21 car insurance companies surveyed in JD Power's claims satisfaction study of 2024 with a score of 672/1,000, only beating Mercury. For reference, the study average was 697/1,000, and NJM Insurance Co. earned the first spot at 782.

What can I expect from a claims adjuster?

Interviewing Witnesses: Adjusters will also interview any witnesses of the accident to help them better understand what happened and how it may have impacted the insurance claim. Reviewing Medical Records: Adjusters will also request and review the policyholder's medical records following their accident.

Does Progressive give good settlements?

What Is it Like Negotiating With Progressive For a Car Accident Settlement? Compared to other insurance companies, Progressive is more aggressive in offering lowball settlements, which means their first offer is likely to be significantly low. According to J.D. Power's 2023 U.S.

How long does an insurance adjuster have to contact you?

Typically, under the terms of the insurance policy and/or by state law, the adjuster must complete an initial review and send a response within a reasonable amount of time – usually on the order of 30 days.

How do I get more for my totaled car?

6 Steps to get the most money from insurance for your totaled car
  1. Ask for the valuation report. ...
  2. Conduct your research on the value of your vehicle. ...
  3. Gather and provide supporting documentation. ...
  4. Consider getting a third-party appraisal. ...
  5. Negotiate with your insurance company. ...
  6. Get what is rightfully yours.

Should I talk to a claims adjuster?

It is advised not to talk to the insurance adjuster immediately after the accident; instead, get a free consultation from an attorney first. You are not legally obligated to talk to the insurance adjuster, and they cannot condition a settlement upon you talking to them.

How do I follow up with my insurance adjuster?

This is not to say you should pester your adjuster for hourly follow-ups, but keeping in regular contact with your adjuster is the best way to make sure your loss isn't being overlooked. If your independent adjuster simply won't make contact with you, call your insurance company and let them know.

Do insurance adjusters get bonuses for denying claims?

Insurers are driven to increase their profits. In that vein, some of them give bonuses to adjusters who successfully and consistently deny claims. Adjusters who pay too many claims may find themselves without a job.

Is Progressive known to deny claims?

An insurance company like Progressive may deny a car accident claim for numerous reasons, some of the most common being unclear evidence of who is at fault, a lack of documentation, coverage limits, and suspected fraud.

Does Progressive pay pain and suffering?

Settlements can range from a couple thousand dollars to millions of dollars. Settlements can include compensation for things like medical bills, lost wages, loss of earning capacity, pain, suffering and more.

Is Progressive difficult to deal with?

Progressive's insurance adjusters can also be really tough. They might say you're making up how bad your injuries are, exaggerating your pain, getting unnecessary treatments, or having issues before the accident. This can be hurtful because you know how much you're suffering.

What not to tell a claims adjuster?

Some key phrases to avoid saying to an insurance adjuster include: “I'm sorry.” “It was all/partly my fault.” “I did not see the other person/driver.”

How does Progressive pay out claims?

We pay you its actual cash value — which is the market value of your vehicle based upon several factors, such as its pre-loss condition, age, options, mileage, etc. — minus any applicable deductible if you're Progressive insured. We work with a third-party to help determine the actual cash value.

How long does it take for Progressive to send a check?

There is no exact timeframe that Progressive takes to send a settlement check. Often, after a settlement has been reached, an accident victim can expect to receive their settlement check within six weeks of the agreement.

What is the average payout for Progressive Insurance?

Progressive Insurance Auto Accident Settlement Statistics

The average settlement offer from progessive insurance after an accident is $17,000. At first glance this might seem to be an Ok sum of money, but in cases like auto accidents there are alot of factors to consider to determine what amount you should receive.

Can you negotiate with Progressive?

You can negotiate with Progressive Insurance Company by sending the company a demand letter after an accident. The demand letter should provide information about the accident and all the damages caused by the incident. You can include evidence in the demand letter to support your claim.

Why is Progressive taking so long to settle my claim?

The timing ultimately depends on the circumstances of the accident and factors like state laws, severity of injury and property damage, whether lawyers are involved, and how quickly you filed the claim. You may also receive separate claim payouts at different times for each type of coverage that applies to your claim.

What does a progressive claims adjuster do?

Claims adjusters write estimates on damaged vehicles and settle total losses with customers. It's important to be able to negotiate and manage a good working relationship with the body shops that you go into on a day-to-day basis. You need to have good conflict resolution skills.

What if I don't agree with my car insurance adjuster?

Dispute the Decision and File a Complaint

Many policies allow you to request arbitration through the insurance company. You'll present evidence to an independent adjuster, who then makes a binding settlement determination. You can also file a complaint with your state department of insurance.

What to do before an insurance adjuster comes?

Safety First: Before the adjuster comes over, make sure your place is safe for inspection. If there are any dangers from the damage, like wet floors, take steps to prevent accidents while they assess it. Document the Damage: Take some photos and jot down notes about the damage before the adjuster shows up.