Does Progressive send out an adjuster?

Asked by: Prof. Jackson Auer  |  Last update: February 19, 2025
Score: 4.3/5 (14 votes)

Your insurance company will appoint an insurance adjuster, or multiple adjusters, to investigate your claim. Typically, the adjuster contacts you within one to three days of the claim filing. Your adjuster arranges an inspection, assesses the damage to your car, and/or addresses any personal injury claims.

Is Progressive insurance hard to settle a claim?

Compared to other insurance companies, Progressive is more aggressive in offering lowball settlements, which means their first offer is likely to be significantly low. According to J.D. Power's 2023 U.S.

How long does it take to get an insurance adjuster out?

Standard Waiting Time

Typically, after reporting a claim to your insurance provider, you can expect a claims adjuster to reach out within 24 to 48 hours. This initial contact will be to gather more details about the incident and potentially schedule a time for an in-person inspection of the damages.

How does Progressive handle claims?

When you report a claim, we'll gather some basic information, then assign a claims rep to you. They'll provide more details on the claims process and answer any questions. You can file a claim by logging in to your policy, using our mobile app, or by calling our claims center.

Do insurance companies send out adjusters?

Once you file a claim, you will trigger an investigative process led by an insurance claims adjuster. The adjuster will closely analyze every aspect of your case, starting with your story.

What Not To Say A Progressive Insurance Adjuster

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What does a progressive claims adjuster do?

Review claim details & your policy: The adjuster assigned to your claim will first review the details of the accident/loss you submitted with your claim. They'll also review your policy to determine which of your coverages may apply to your claim.

How do I follow up with my insurance adjuster?

This is not to say you should pester your adjuster for hourly follow-ups, but keeping in regular contact with your adjuster is the best way to make sure your loss isn't being overlooked. If your independent adjuster simply won't make contact with you, call your insurance company and let them know.

Is Progressive good at paying claims?

Progressive placed second to last out of 21 car insurance companies surveyed in JD Power's claims satisfaction study of 2024 with a score of 672/1,000, only beating Mercury. For reference, the study average was 697/1,000, and NJM Insurance Co. earned the first spot at 782.

How long does it take Progressive to pay out claims?

In California, insurance companies have 30 days from the settlement to send a check out. Refusal to do so can be grounds for a bad faith lawsuit. You may receive the check directly within a few weeks, or it may be sent to your attorney, who will deposit it and apportion it depending on the fees you accrued.

Is Progressive known to deny claims?

An insurance company like Progressive may deny a car accident claim for numerous reasons, some of the most common being unclear evidence of who is at fault, a lack of documentation, coverage limits, and suspected fraud.

Can you negotiate with adjuster?

Yes, you absolutely can and should negotiate with insurance adjusters. Negotiation is a normal part of the claims process. The first offer is usually not the final one. Insurance companies often start low to see if you'll accept less than what you're entitled to.

Who gets the insurance check when a car is totaled progressive?

Assuming you're covered, your insurer will send a payment to your lender for the actual cash value of the car, minus any deductible. Make sure you give your lender's contact information and the account number to your agent or insurance company.

How do adjusters determine damage?

While the adjuster investigates an individual's claim, they assess every bit of damage to the vehicle. They look for whether a crack or dent occurred before or after an accident. They want to make sure the company pays for the repairs related to the traumatic event.

Does Progressive pay pain and suffering?

Settlements can range from a couple thousand dollars to millions of dollars. Settlements can include compensation for things like medical bills, lost wages, loss of earning capacity, pain, suffering and more.

Why is Progressive taking so long with my claim?

The timing ultimately depends on the circumstances of the accident and factors like state laws, severity of injury and property damage, whether lawyers are involved, and how quickly you filed the claim. You may also receive separate claim payouts at different times for each type of coverage that applies to your claim.

Can you negotiate with Progressive?

You can negotiate with Progressive Insurance Company by sending the company a demand letter after an accident. The demand letter should provide information about the accident and all the damages caused by the incident. You can include evidence in the demand letter to support your claim.

How do I get more for my totaled car?

6 Steps to get the most money from insurance for your totaled car
  1. Ask for the valuation report. ...
  2. Conduct your research on the value of your vehicle. ...
  3. Gather and provide supporting documentation. ...
  4. Consider getting a third-party appraisal. ...
  5. Negotiate with your insurance company. ...
  6. Get what is rightfully yours.

How long does an insurance adjuster have to contact you?

Typically, under the terms of the insurance policy and/or by state law, the adjuster must complete an initial review and send a response within a reasonable amount of time – usually on the order of 30 days.

Does Progressive send you a check?

Please keep in mind you're not required to actually repair your car. If your lienholder is ok with not completing the repairs, we'll send you a check instead.

What does a claims adjuster do Progressive?

Claims adjusters write estimates on damaged vehicles and settle total losses with customers. It's important to be able to negotiate and manage a good working relationship with the body shops that you go into on a day-to-day basis. You need to have good conflict resolution skills.

Who is the most trusted insurance company?

Best car insurance companies
  • Best for customer satisfaction: Erie Insurance.
  • Best for seniors: Nationwide.
  • Best for liability insurance: Auto-Owners.
  • Best for claims filing : State Farm.
  • Best for bundling: American Family.
  • Best for accident forgiveness: Progressive.
  • Best for military members and veterans: USAA.

Is Progressive difficult to deal with?

Progressive's insurance adjusters can also be really tough. They might say you're making up how bad your injuries are, exaggerating your pain, getting unnecessary treatments, or having issues before the accident. This can be hurtful because you know how much you're suffering.

What not to tell a claims adjuster?

Some key phrases to avoid saying to an insurance adjuster include: “I'm sorry.” “It was all/partly my fault.” “I did not see the other person/driver.”

How do you negotiate with an adjuster?

Here's how to negotiate with insurance adjusters like a pro:

Prepare thoroughly by knowing your policy details and the value of your claim. Gather all evidence, including photos, medical records, and repair estimates. Stay calm, be polite, and firm in your communications.

How do I prepare for an insurance adjuster visit?

Be Prepared: Before you talk to the insurance claims adjuster, make sure you're organized and have all your documentation in order. This preparation includes all relevant documentation that will support your claim, including police reports, medical records, and bills.