Does State Farm have good customer service?

Asked by: Miss Thalia Brown  |  Last update: February 11, 2022
Score: 4.6/5 (51 votes)

State Farm is the largest auto insurance provider based on market share. It's a national presence with high customer service and reasonable rates. If you are looking for an established insurer with good customer service, State Farm delivers.

Does State Farm have a good reputation?

State Farm is a good insurance company with competitive rates and a solid reputation for customer service. State Farm features a wide variety of insurance products at cheaper-than-average rates.

What auto insurance company has the best customer service?

USAA regularly tops J.D. Power auto insurance studies as one of the best car insurance providers in terms of customer satisfaction and value. The company is well known for its high customer ratings and affordable coverage options, including accident forgiveness.

Is State Farm good at paying claims?

WalletHub's editors give State Farm a rating of 3.4/5 due to its typically quick claims inspection and payout process, generous discounts, wide variety of insurance types and coverage options, and personalized customer service.

Does State Farm deny a lot of claims?

State Farm has denied too many legit claims in the last few years. But you do not have to give up on your request – you still have legal options available. A dedicated attorney can review your case for its specific circumstances and determine the right course of action.

What It's Like | Customer Care Center | State Farm®

25 related questions found

Is State Farm losing customers?

State Farm returned $2 billion in premiums to car-insurance customers, and saw its 2020 profits fall 33.1%, to $3.7 billion. The 99-year-old Illinois-based company also swung to an underwriting loss of $1.6 billion in its homeowners insurance business “due to significant catastrophe activity across the country.”

Who are the top 3 insurance companies?

The top 3 insurance companies are State Farm, Geico, and Progressive based on market share, and they collectively make up over 40% of the market for personal auto insurance companies.

Which insurance company has best claim settlement ratio?

The highest claim settlement ratio is of the public insurance company LIC at 98.31%. The report published by IRDAI also revealed that the total benefit amount for the year 2016-17 is Rs. 13,850.62 crore.

Is State Farm overpriced?

Is State Farm expensive? According to our rate estimates, State Farm is among the more affordable providers out there. We found full coverage rates from State Farm to be about $1,339 per year, which makes it cheaper than providers like Progressive, Nationwide and Allstate on average.

Why is State Farm not paying claims?

State Farm, like most insurers, does not like to pay out on claims. The company is more interested in generating profits than in ensuring that victims of accidents can access the help they need.

Why would State Farm drop you?

Insurers can drop you if you don't pay the premium, you've misrepresented yourself on the application, or your driver's license has been suspended or revoked.

Which insurance companies have the most complaints?

Top complaints at the 10 largest U.S. insurers in 2019
  • Farmers Insurance. ...
  • GEICO. ...
  • Liberty Mutual. ...
  • Nationwide Insurance. Auto Complaint Index: 0.43. ...
  • Progressive Insurance. Auto Complaint Index: 0.78. ...
  • State Farm. Auto Complaint Index: 0.69. ...
  • Travelers. Auto Complaint Index: 0.62. ...
  • USAA. Auto Complaint Index: 0.6 9.

Does Geico have good customer service?

Bottom line: Geico is good for most drivers. We rate Geico 9.1 out of 10.0 and name it our Editor's Choice in 2022. Geico scored highly in our industry review due to its comprehensive coverage options, low average rates and strong customer service reputation. Geico auto insurance is available in all 50 states.

Who is State Farm's biggest competitor?

State Farm's top competitors include Progressive Corporation, USAA, Travelers, Berkshire Hathaway, Farmers Insurance, Nationwide and Intact Financial. State Farm (also known as State Farm Mutual Automobile Insurance Company) is a company providing insurance, banking, and financial services.

Who is State Farm owned by?

State Farm is owned by State Farm policyholders. The fact that State Farm is a mutual insurance company means the company is privately owned by the people who purchase its insurance policies, and shares in the company are not available to investors on the public market.

Is State Farm the largest insurance company?

State Farm is the largest auto insurance company in the U.S. and owns 16% of the total available market share. Over 15% of dollars spent on private passenger auto premiums in the country go to State Farm. The company currently employs approximately 60,000 employees and has nearly 19,000 agents.

What are the big 5 insurance companies?

The five largest health insurance companies by membership are UnitedHealth Group, Anthem, Aetna, Cigna and Humana.

Who owns GEICO?

GEICO is a wholly owned subsidiary of Berkshire Hathaway that provides coverage for more than 24 million motor vehicles owned by more than 15 million policy holders as of 2017. GEICO writes private passenger automobile insurance in all 50 U.S. states and the District of Columbia.

Is State Farm a stable company?

State Farm is one of the oldest and largest insurance companies in the U.S. The company ranks above average in its customer service and is widely considered extremely financially stable. State Farm also has fewer than average regulatory complaints for a company its size.

Who is Jake from State Farm?

Thus, the company hired aspiring actor Kevin Mimms, who is now the current “Jake from State Farm” agent. The company even used old footage from their original ad and inserted new footage of Mimms reciting the infamous “khakis” line to capitalize on the commercial one last time before “rebooting” Jake's character.

Will Geico overtake State Farm?

If the growth rates the two have averaged over the last five years persist, Chevy Chase, Md. -based Geico will overtake State Farm as the country's largest auto insurer around 2022.