How do I contact BCBS of SC?
You can contact BlueCross BlueShield of South Carolina by calling the specific customer service number listed on the back of your member ID card.
General & Plan-Specific Phone Numbers
- Preferred Blue and Blue Essentials: 800-868-2510
- BlueChoice HealthPlan and Blue Option: 800-868-2528
- State Health Plan: 800-444-4311
- Federal Employee Program (FEP): 888-930-2345 or 800-444-0025
- Medicare Advantage: 855-209-7267
- Prescription Drug Coverage: 855-811-2218
Online Support
- Log in to your My Health Toolkit account and select Ask Customer Service to send a secure message.
How do I speak to a BCBS representative?
You can speak to a Blue Cross and Blue Shield (BCBS) representative by calling the toll-free customer service phone number printed on the back of your member ID card.
Finding the Right Number
- Current Members: Turn over your physical or digital insurance card and call the specific customer service or benefits line listed there.
- Federal Employee Program (FEP): Call 1-888-999-9862 for standard FEP inquiries or visit the FEP Website.
- If You Don't Have Your Card: Use the BCBS Local Company Locator to find the specific independent regional company and phone number for your state or ZIP code.
What is BCBS called in South Carolina?
Blue Cross Blue Shield in South Carolina is officially named BlueCross BlueShield of South Carolina.
Key Details
- Parent Company: Headquartered in Columbia, SC, it operates as an independent licensee of the Blue Cross Blue Shield Association.
- Managed Care Subsidiary: Its managed care affiliate is called BlueChoice HealthPlan of South Carolina.
- Member Portal: Members manage their benefits online using a tool called My Health Toolkit.
How can I check my BCBS benefits?
You can check your benefits by logging into your account through the BCBS Member Login page.
Online and Mobile App
- Log In: Go to your local Blue Cross Blue Shield website using the login tool or the mobile app.
- Find Your Plan: If you do not know your local plan's site, enter the first three letters of your member ID card or your ZIP code on the BCBS Member Services page.
- View Details: Check your copays, coinsurance, deductibles, and specific service coverage under the "my benefits" or coverage section.
By Phone
- Call Support: Find the toll-free customer service phone number printed on the back of your member ID card and call during business hours.
What is the BCBS provider portal for South Carolina?
The main provider portal for BlueCross BlueShield of South Carolina is My Insurance Manager, which is used for managing claims, checking eligibility, and viewing payments.
Portal Options
- Claims & Daily Management: Use My Insurance Manager to check patient benefits, view claims, and track payments.
- Provider Enrollment & Credentialing: Use the My Provider Enrollment Portal (MyPEP) to submit new network enrollment, handle re-credentialing, and update practice information.
- General Provider Resources: Visit the official BlueCross BlueShield of South Carolina Providers Hub for policies and prior authorization guidelines.
How Do I Buy a Health Plan?
What is the phone number for BCBSNC customer service?
You can reach Blue Cross NC customer service at 888-206-4697, available Monday through Friday from 8 AM to 6 PM ET. Alternatively, toll-free general customer service is listed as 877-258-3334, or you can check the back of your member ID card for the specific number assigned to your plan.
Additional Numbers
- Hearing or Speech Impaired (TTY): 800-442-7028 (TTY users dial 711)
- Federal Employee Program (FEHB): 1-888-419-5772
- Employer Services Line: (877) 237-6275
How to find BCBS number?
To find your Blue Cross Blue Shield (BCBS) member ID number, check your physical insurance card, look at your enrollment welcome letter, or log into your online member account via the BCBS Member Login page.
Where to Look
- Member ID Card: Your unique ID number is printed directly below your name on the front of your card. It often starts with a three-letter prefix.
- Welcome Letter: If you just enrolled, check the welcome letter or enrollment email sent by your employer or BCBS. It lists your member ID and group numbers.
- Online Portal / App: Log into your regional BCBS online portal or mobile app to view a digital version of your ID card.
What to Do If You Lost Your Card
- Call Your Employer: If you get insurance through work, ask your human resources or benefits department for your member ID.
- Contact Customer Service: Use the BCBS Find Local Plan Tool by entering your ZIP code or the first three characters of an old ID to find your local branch's contact info.
Is BCBS of SC a PPO?
Yes, BlueCross BlueShield of South Carolina (BlueCross BlueShield of South Carolina) offers Preferred Provider Organization (PPO) plans, but it also offers other plan types depending on the specific policy you choose.
Plan Availability
- PPO Options: They offer PPO options such as BlueExtend PPO for individuals and families, as well as Medicare Advantage PPO plans (like BlueCross Total and Blue Basic PPO) and employer group networks (like Preferred Blue PPO).
- Non-PPO Options: They also provide Exclusive Provider Organization (EPO), Health Maintenance Organization (HMO), and managed care options (such as BlueEssentials or Blue Direction) which may require primary care physician (PCP) assignments or restrict coverage to specific networks.
Because coverage types vary widely by employer, marketplace selection, or Medicare region, you must check your specific card or plan documents to confirm if your exact policy is a PPO.
What is the phone number for BCBS South Carolina provider services?
The main phone number for BlueCross BlueShield of South Carolina provider services for claims, benefits, and eligibility is 800-868-2510.
Specific Plan Numbers
- Preferred Blue and Blue Essentials: 800-868-2510 (Claims, Benefits and Eligibility) or 800-334-7287 (Prior Authorization)
- BlueChoice HealthPlan and Blue Option: 800-868-2528 (Claims, Benefits and Eligibility) or 800-950-5387 (Prior Authorization)
- Medicare Advantage: 855-209-7267 (Claims, Benefits and Eligibility) or 855-843-2325 (Prior Authorization)
- State Health Plan: 800-444-4311 (Claims, Benefits and Eligibility) or 800-925-9724 (Prior Authorization)
- Federal Employee Program (FEP): 888-930-2345 (Claims, Benefits and Eligibility) or 800-327-3238 (Prior Authorization)
You can find more details directly on the BlueCross BlueShield of South Carolina Contact Us page.
What is the phone number for BCBS South Carolina member services?
The main customer service number for BlueCross BlueShield of South Carolina individual and family plans is 855-404-6752.
Specialized Support Numbers
- Health Claims (Toll-Free): 888-410-2227 (or 803-264-2215 in Columbia)
- Dental Claims (Toll-Free): 800-222-7156 (or 803-264-3879 in Columbia)
- Prescription Drug Coverage: 855-811-2218
- Specialty Drugs: 877-259-9428
- State Health Plan (SC Employees): 800-868-2520 (or 803-736-1576 in Columbia)
- Federal Employee Program (Midlands/Upstate): 800-444-0025
- Mental Health Benefits (Companion Benefit Alternatives): 800-868-1032
Tip: You can also find a direct toll-free number printed specifically for your plan on the back of your member ID card.