How do I contact CAQH?

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You can contact CAQH (now operating as DataSpring, powered by CAQH) support through the DataSpring Support Portal or by phone.

Contact Details & Hours

  • Phone Support: Call toll-free at 1-888-599-1771 (Monday – Friday, 8:00 AM – 8:00 PM ET).
  • Live Chat: Available inside the CAQH Provider Data Portal (Monday – Friday, 8:00 AM – 6:30 PM ET; automated chat is available 24/7).
  • Email: [email protected] or [email protected] for general provider help.
  • Coordination of Benefits (COB) Inquiries: [email protected]

What is going on with CAQH?

CAQH has rebranded its parent organization to DataSpring while transitioning from a non-profit to a for-profit entity owned by major commercial health insurance companies.

What Changed

  • New Ownership Structure: In January 2026, CAQH shifted to a for-profit model owned by 12 major commercial insurers, including UnitedHealthcare, Cigna, Aetna, Elevance Health, and Humana.
  • Corporate Rebrand: The parent organization officially announced its rebrand to DataSpring (powered by CAQH) to reflect services expanding past basic credentialing into broader data products and directory accuracy.
  • Portal Update: CAQH ProView was renamed the CAQH Provider Data Portal.

What Stays the Same for Providers

  • Same Logins and Data: Your existing login credentials, CAQH ID, profile history, documents, and re-attestation schedules work without interruption.
  • No Action Needed: Providers do not need to rebuild profiles, re-register, or create a new account.

Industry Concerns

  • Payer Governance: Clinician groups and associations have raised concerns regarding potential conflicts of interest, as major commercial payers now fully govern the database containing competitor network and credentialing data.
  • Platform Overhaul: Industry reports note that DataSpring is gradually rebuilding underlying infrastructure to act as a more integrated, primary-source-verified living record.

Who is the credentialing contact for CAQH?

You can contact the CAQH Help Desk by calling toll-free at 888-599-1771 or by using the live chat feature inside the CAQH Provider Data Portal.

Support Hours and Details

  • Phone Support: Monday – Friday, 8:00 AM – 8:00 PM (EST)
  • Live Chat Support (Portal): Monday – Friday, 8:30 AM – 6:30 PM (EST)
  • Automated Chat Support: Available 24/7
  • Tip: Have your unique CAQH Provider ID ready before you call or chat to speed up assistance.

For additional non-urgent resources or coordination info, you can also view general support guidelines via the DataSpring Resources Page.

How do I update my CAQH information?

CAQH has rebranded its corporate organization as DataSpring, powered by CAQH, while the provider credentialing system remains officially named the CAQH Provider Data Portal.

What Changed

  • New Organization Name: The corporate entity CAQH officially transitioned its name to DataSpring in mid-2026.
  • Portal Renaming: CAQH ProView is now officially called the CAQH Provider Data Portal.
  • Broader Scope: The rebrand reflects an expanded focus on secure data repositories and healthcare data solutions beyond basic credentialing.

What Stayed the Same

  • Logins and Profiles: Providers use the same credentials, existing profiles, and workflow; no new account creation or data migration is required.
  • Attestation Cycle: Re-attestation remains required every 120 days (180 days for Illinois providers) to maintain active status with payers.
  • Cost and Access: The portal remains free for clinicians and practices.

How long does CAQH credentialing take?

Completing and attesting your initial CAQH Provider Data Portal profile takes about 1 to 4 hours of focused work if you have all your documents ready, while full insurance network credentialing using that profile takes 60 to 120 days.

Profile Setup vs. Payer Credentialing

  • CAQH Profile Creation: 1 to 4 hours to input data and upload documents, with initial system validation and activation taking 2 to 10 business days.
  • Insurance Payer Review: 60 to 120 days. CAQH itself does not credential or approve you for insurance networks; it only stores and standardizes your data. Insurance companies pull your CAQH data to perform their own primary source verification and final network enrollment.
  • Ongoing Maintenance: 5 to 20 minutes every 120 days to complete your mandatory re-attestation and keep your profile active for health plans.

Common Causes of Delays

  • Incomplete Fields: Skipping mandatory history or background entries halts CAQH processing.
  • Poor Document Quality: Illegible PDFs, expired malpractice policies, or poorly cropped scans cause rejections.
  • Data Mismatches: Conflicts between your self-reported data and official institutional records trigger manual flags.
  • Expired Attestation: Forgetting the 120-day re-attestation window renders your profile inactive, pausing insurance applications.

Four essential questions regarding CAQH and the implications on your medical practice

9 related questions found

How can I contact the CAQH Help Desk?

You can contact the CAQH Help Desk (Provider Data Portal support) by calling toll-free at 1-888-599-1771.

Contact Details and Hours

  • Phone: 1-888-599-1771 (Monday – Friday, 8:00 AM – 8:00 PM EST)
  • Live Chat: Available inside the official CAQH Provider Data Portal (Monday – Friday, 8:30 AM – 6:30 PM EST; automated chat is available 24/7)
  • Tip: Have your CAQH Provider ID ready before you call or start a chat session to speed up support.

What is CAQH now called?

CAQH is now named DataSpring (operating as DataSpring, powered by CAQH).

Key Details of the Rebrand

  • Parent Organization: The Council for Affordable Quality Healthcare (CAQH) rebranded its corporate name to DataSpring in June 2026.
  • Portal Name: The clinician-facing interface previously known as CAQH ProView is now called the CAQH Provider Data Portal.
  • No Action Needed: Your login credentials, CAQH ID, uploaded documents, attestation timelines, and profile data remain completely unchanged and accessible at the same URLs.
  • Corporate Structure: The organization transitioned into a for-profit entity owned by major health plans.

Is CAQH mandatory?

CAQH participation is not legally or federally mandatory, but it is practically required by most commercial insurance companies and health networks for credentialing.

When CAQH is Required

  • Commercial Insurance Networks: Major payers (like Aetna, Cigna, Humana, and UnitedHealthcare) require a profile through the CAQH Provider Data Portal to process network participation and credentialing.
  • Hospitals and Groups: Many large medical groups and healthcare systems mandate a CAQH ID to streamline onboarding and directory maintenance.

When CAQH is Not Needed

  • Cash-Only Practices: Providers who do not bill insurance and operate entirely on a private, self-pay basis do not need a profile.
  • Government Payers: Federal programs like Medicare (which uses PECOS) and Medicaid do not utilize or authorize CAQH for direct enrollment.

Key Maintenance Rules

  • No Cost: The portal is free for healthcare providers.
  • Re-attestation: Profiles require mandatory updates and re-attestation every 120 days to keep data active for insurance payers.

What happens if my CAQH expires?

When your CAQH profile attestation expires, insurance companies can no longer access your data, which immediately pauses credentialing, stops claim payments, and can make you look out of network.

What Breaks When CAQH Expires

  • Profile Invisibility: Payers cannot run automated checks or view your credentials, flipping your status to inactive.
  • Stalled Credentialing: New network enrollments and active re-credentialing applications freeze midstream.
  • Revenue Delays: Insurance systems may reject your claims with codes like "Provider Not Credentialed" or "Data Not Available," holding up your cash flow.
  • Directory Drop-Off: Some online insurance directories remove or flag expired providers, confusing patients.

How to Fix It

  1. Log in to the CAQH ProView Portal.
  2. Update any expired documents, such as your state license, DEA registration, or malpractice insurance.
  3. Review your demographic and practice information for accuracy.
  4. Click the Review and Attest button to make your profile active again.
  5. If claims are stuck, download your confirmation PDF and contact your payer relations representative.

Who is the credentialing contact?

Your credentialing contact is usually listed as the primary contact on your CAQH Provider Data Portal profile.

Finding Your Contact

  • CAQH Profile: Insurance plans and health networks pull your primary or office manager contact directly from your CAQH Credentialing account.
  • State Specifics: If you are looking for state licensing or department contacts (such as Washington state), you can reach out via the Department of Health Credentialing Office.
  • Facility or Employer: If you work with a hospital or agency, the contact is managed by their internal medical staff services or privilege coordinators.