How do I file a claim with CSAA?
Asked by: Rosendo Cremin | Last update: January 20, 2026Score: 4.5/5 (37 votes)
- CSAA Insurance Group.
- For customer service: Call 800.922.8228. 24 hours a day / 7 days a week.
- For evidence of insurance:
- For inquiries about this website: Call 888.980.5650.
- For collision repair: Direct Repair Network.
- For claims assistance: Call 800.922.8228. ...
- For media and press inquiries: Public Relations.
How do I contact Csaa about a claim?
You have a few options to reach CSAA Insurance: Corporate Headquarters: Address: 3055 Oak Road, Walnut Creek, CA 94597. Phone: (925) 279-2300. Customer Service: Phone: 888-222-0094 (available 24/7)
Is Csaa and AAA the same company?
CSAA Insurance – the automobile insurance arm of the Northern California AAA motor club – split from the auto club organization into a separate entity in 2010. It is headquartered in Walnut Creek, California.
How do I file an insurance claim?
Most insurance companies will allow you to file a claim online or through a mobile app, by phone with one of their agents, or by filling out a claims form and sending it to them via email or fax. It's your choice!
Where to send AAA claims?
How Do Car Insurance Claims Work? | Claim Process in a Nutshell!
How long does AAA take to pay a claim?
The time it takes to receive payment for a home insurance claim depends on several factors, including how fast the claim was filed, the type of loss, how long the investigation process takes, and more. Generally, home insurance claims are settled in a few weeks, but it could take longer.
How to file with AAA?
You can file an auto or home insurance claim with AAA online, by phone or through the regular mail. AAA will assign a claim representative to review your case and help you with next steps. Tip: Read more about deductibles, do's and don'ts, and more related to your homeowners claim or auto claim.
What not to say when filing a claim?
- “I'm sorry.”
- “It was all/partly my fault.”
- “I did not see the other person/driver.”
What is the best way to file a claim?
Contact your insurance company
Whether you file your car insurance claim over the phone, online, through a mobile app, or with an agent, your insurer will likely request the following details: Location, date, and time of accident. Name, address, phone number, and insurance policy number for all involved in the accident.
How long do you have to file a claim after an accident in California?
You have two years to file a personal injury lawsuit resulting from a car accident in California. You have three years for property damage claims. If a government vehicle is involved, the statute of limitations is six months for personal injury.
What is the rating of Csaa insurance?
Founded in 1914, CSAA Insurance Group is rated A+ by A.M. Best and is one of the top 20 personal lines property casualty insurance groups in the United States according to the National Association of Insurance Commissioners.
What does CSAA stand for?
California State Automobile Association (CSAA) is incorporated as an offshoot of the Automobile Club of California.
What states does CSAA insurance cover?
CSAA Insurance Group serves: Alaska, Arizona, Colorado, Connecticut, Delaware, Maryland, Montana, Nevada, Oklahoma, Oregon*, South Dakota, Utah, Virginia, Washington DC and Wyoming; and portions of California, Idaho, Indiana, Kansas, Kentucky, New Jersey, New York, Ohio, Pennsylvania, and West Virginia.
How do I talk to an insurance claim?
- Remain calm and stay polite. ...
- Get the name of the person you are talking to. ...
- Give limited personal information. ...
- Don't discuss details of the accident. ...
- Don't discuss your injuries. ...
- Resist early settlement offers. ...
- Don't give a recorded statement.
What insurance company does AAA use?
CSAA Insurance Group: Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Idaho, Indiana, Kansas, Kentucky, Maryland, Montana, New Jersey, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Dakota, Utah, Virginia, West Virginia, and Wyoming.
How do I speak to a person at AAA?
- AAA Customer Service Phone Number. Mon.-Fri. 8am-10pm MST. Sat. & Sun. 8am-8pm MST. Call 800-564-6222.
- AAA.com Online Support. Mon.-Fri. 9:30am-6pm MST. Call 888-929-2911.
- Membership Payments Address. Member Operations. PO Box 24502. Oakland, CA 94623-2450.
When should you not file a claim?
If the claim amount equals or is less than the deductible, there's not much sense in filing a claim. “Most car insurance policies have a deductible in place which you have to pay before their coverage kicks in,” says Ross. “If your damages are minor, you're much better off just paying out of pocket.”
What to do before filing a claim?
- File Quickly. It's best not to wait to file a claim. ...
- Show Your Knowledge. ...
- Be Diligent. ...
- Find Experts to Help. ...
- Make a List. ...
- Work With Insurance Adjusters. ...
- Document Insurance Adjuster Interactions. ...
- Report and Document Damages.
Is it worth it to file a claim?
Always file a claim if there's serious property damage or potential injuries. Even if the other driver is honest and the accident was only a fender bender, the damage might be more serious than it appears. Additionally, a car might have hidden damage that won't be found until it's been looked at by a mechanic.
What are the 3 most common mistakes on a claim that will cause denials?
- Claim is not specific enough. ...
- Claim is missing information. ...
- Claim not filed on time (aka: Timely Filing)
What are the 5 steps to file a claim?
- Connect with your broker. Your broker is your primary contact when it comes to your insurance policy – they should understand your situation and how to proceed. ...
- Claim investigation begins. ...
- Your policy is reviewed. ...
- Damage evaluation is conducted. ...
- Payment is arranged.
On what grounds might a claim be denied?
Incorrect or duplicate claims, lack of medical necessity or supporting documentation, and claims filed after the required timeframe are common reasons for denials. Experimental, investigational, or non-covered services are also likely to be denied.
What is the phone number for Csaa claims?
If you need immediate assistance with your claim, call 800.922. 8228, 24/7.
Does insurance go up after a claim AAA?
Unfortunately, your insurance price often increases when you are in a car accident. Sometimes, you may even lose your coverage entirely if considered a risky driver. Fortunately, the California Department of Insurance guarantees that if you did not cause the accident, your premium cannot increase.
How do I open an AAA file?
Sign in to your AAA account to access your case or the Panelist eCenter. How do I File a Case? Filing a Mass Case Arbitration or Mediation? To file at least 25 cases where the Employment/Workplace Mass Arbitration and Mediation Fee Schedule Costs of Arbitration and Mediation applies, click here.