How do I file a damage claim with Home Depot?

Asked by: America Yundt Jr.  |  Last update: September 7, 2025
Score: 4.3/5 (73 votes)

How do I file a claim? Please visit www.homedepot.com/protectionplans to easily file and track a claim. You may also call 1-800-HOMEDEPOT (1-800-466-3337), 24 hours a day, 7 days a week to file a claim.

How to file a claim with Home Depot?

Managing your Home Depot warranty is easy, too. Simply visit hdprotectionplan.com. Here is where you'll view your products, manage your plans, file claims and track any existing claims.

Can I return a damaged item to Home Depot?

Consumer Electronics: Televisions and computers must be returned within 30 days of purchase. Furniture: Furniture must be returned within 30 days of purchase. Any product damaged or defective must be reported within 30 days of purchase.

Who handles Home Depot claims?

First and foremost, The Home Depot uses an independent adjusting firm called Sedgwick Claims Management Services, Inc. to handle many of its premise liability claims. They may ask for a recorded statement. They may deny your claim.

How do I resolve an issue with Home Depot?

For further assistance, contact our Customer Service department at 1-800-HOME DEPOT (466-3337) to speak with one of our representatives or send us an email.

Insurance companies helping customers file Hurricane Helene damage claims at Home Depot in Augusta

24 related questions found

How do I report something to Home Depot?

For Store Related Issues and Questions: Please call us at 1-800-HomeDepot to speak directly with a Customer Care Store Specialist about your issue or send us an email using the form below.

Are there any lawsuits against Home Depot?

Company to Pay Nearly $2 Million to Settle Civil Complaint

SAN DIEGO, CA- Los Angeles County District Attorney George Gascón announced today that Home Depot will pay $1,977,251 to settle a civil law enforcement complaint alleging the company engaged in false advertising and unfair competition.

How do I get my money back from Home Depot?

Getting your refund is easy. For the quickest refund, just bring your return items back to the store. For returns sent to us by mail or carrier, we'll process your refund after we receive and verify your return. It typically takes about 7 business days to process your return.

Can I take Home Depot to small claims court?

After you have gone through with sending a demand letter, here are the general steps to suing Home Depot in small claims court: Step 1: Prepare and File the Lawsuit. Step 2: Notify Home Depot about the small claims lawsuit by serving them correctly. Step 3: Prepare for your small claims hearing against Home Depot.

Who to call for Home Depot warranty?

For faster, easier service, visit www.homedepot.com/protectionplans or call 1-800-HOMEDEPOT (1-800-466-3337). To request a replacement or arrange service, visit www.homedepot.com/protectionplans or call 1-800-HOMEDEPOT (1-800-466-3337) anytime, 24/7. *Limitations and exclusions may apply.

How long do you have to return a damaged item?

Within six months. The shop must prove goods weren't faulty when they sold them – after that, you must prove they were.

What items cannot be returned to Home Depot?

Merchandise is Non-returnable*
  • Major Appliances.
  • Custom Products such as paint, blinds, and other made to order items.
  • Special order products.
  • Whole House and Stationary Generators.
  • Labor, Delivery, and/or Installation Services.
  • Product Samples (e.g. Paint, Flooring, Fabric, and Wallpaper)

Can I return an item if its damaged?

By documenting your damaged goods, you can present proof to the seller or retailer that the item was damaged (most are going to want proof; even if they don't want the item returned to them, they can use these photos as evidence if they decide to file a claim against the carrier).

How do I place a claim?

Here are some important steps to take in order to file your insurance claim.
  1. Step 1: Call the Police if Necessary. ...
  2. Step 2: Document Everything and Exchange Information. ...
  3. Step 3: Contact Your Insurance Company. ...
  4. Step 4: Filing Your Insurance Claim.

What is the warranty policy at Home Depot?

General Merchandise Protection plans cover things like power tools, outdoor equipment, patio, grills and more. Most products come with a manufacturer's warranty that lasts 90 days to one year from the date of purchase and covers product defects, breakdowns, plus mechanical and electrical failures.

What does a protection plan cover?

That's where product protection plans come in. Also known as service plans or extended warranties, product protection plans can cover defects, accidents, or damage to products and even allow consumers to get them replaced or repaired at no additional cost.

Is it worth going to small claims court for $500?

Conclusion: Going to small claims court may be worth it for $500, but it will determine how you weigh your costs versus benefits. At a minimum, it is worth it to send a demand letter.

What is the dollar limit one can sue for?

Generally, you can only sue for up to $12,500 in small claims court (or up to $6,250 if you're a business). You can ask a lawyer for advice before you go to court, but you can't have one with you in court. Starting November 1, 2021, you can sue or be sued for COVID-19 rental debt in small claims.

Can I bring someone with me to small claims court?

Generally no. Small claims courts usually do not use procedures where amicus briefs are going to be considered, and most small claims justices have better things to do with their time. They may be allowed on appeal, however, under normal rules.

How to get money early from Home Depot?

How the program works
  1. Sign up for free. Create your account.
  2. Select invoices and set your rate. When you need funding, review available invoices and choose a discount to offer.
  3. Get paid early. Once your offer is accepted by The Home Depot, you will receive payment in as little as 24 hours.

Can Home Depot look up receipts?

If you lose your receipt, a Home Depot store may be able to perform a receipt lookup and locate yours within our system. To perform a receipt lookup, you must show the debit card, credit card, gift card or check used to make your original purchase.

How to get Home Depot settlement?

indicate that you worked for Home Depot and/or one of its related companies within the State of California between March 8, 2012 through July 28, 2023. As a result, you are eligible to receive a portion of the Settlement Fund in this matter.

Is Home Depot losing customers?

Home Depot has seen its same-store sales decline for seven straight quarters and counting. Despite this, the stock has been resilient and risen since the end of 2022. The company could turn things around by late 2025.

Did Home Depot order to pay $750 000 in gift card violations?

The Stipulated Judgment entered on July 2, 2024, by Los Angeles County Superior Court Judge David S. Cunningham III, provides that the company will pay $750,000 in civil penalties, fees, and restitution.