How do I talk to an insurance adjuster?

Asked by: Fredrick Goodwin  |  Last update: August 2, 2022
Score: 5/5 (57 votes)

Tips for talking to the insurance claims adjuster
  1. Remain calm and stay polite. ...
  2. Get the name of the person you are talking to. ...
  3. Give limited personal information. ...
  4. Don't discuss details of the accident. ...
  5. Don't discuss your injuries. ...
  6. Resist early settlement offers. ...
  7. Don't give a recorded statement.

What do you say when you speak to an insurance adjuster?

Tips for Talking to an Insurance Claims Adjuster
  1. Remain Calm and Polite. ...
  2. Identify the Person You Are Speaking With. ...
  3. Give Limited Personal Information. ...
  4. Give No Details of the Accident. ...
  5. Give No Details of Your Injuries. ...
  6. Resist Initial Settlement Offers. ...
  7. Refuse to Give Recorded Statements.

Should you talk to claims adjuster?

The truth is, you should never talk directly with an adjuster in the first place. While you are required under the terms of your policy to work with your insurance company, that does not mean you have to deal with them one-on-one.

What should you not say to an adjuster?

Never say that you are sorry or admit any kind of fault. Remember that a claims adjuster is looking for reasons to reduce the liability of an insurance company, and any admission of negligence can seriously compromise a claim.

How do you argue with an insurance adjuster?

Let's look at how to best position your claim for success.
  1. Have a Settlement Amount in Mind. ...
  2. Do Not Jump at a First Offer. ...
  3. Get the Adjuster to Justify a Low Offer. ...
  4. Emphasize Emotional Points. ...
  5. Put the Settlement in Writing. ...
  6. More Information About Negotiating Your Personal Injury Claim.

How to Handle Talking to An Insurance Adjuster

15 related questions found

Are insurance adjusters evil?

So are insurance adjusters evil? The short answer is NO, Insurance adjusters work for insurance companies, and their job is to pay you as little as possible for your car accident injuries even though their insured was at fault, or they may not offer to pay you at all.

Can I negotiate with the insurance adjuster?

Negotiate with your insurance adjuster

However, if you feel that the offer for your vehicle's value is too low, you can begin negotiating with your claims adjuster. If you decide to negotiate, you may want to be prepared to show how you came up with your desired payout number.

Do insurance companies try to get out of paying?

Insurance companies will seek to decrease or eliminate payments for injuries caused by an insured person's actions. After becoming injured, victims of accidents want nothing more than to move on from the traumatizing experience.

What is a 50/50 insurance claim?

What is a 50:50 Split Liability Agreement? If an accident has occurred, whereby both parties are equally responsible, it can be determined as a 50:50 split liability. In this case, each party receives half of the money for their claim from the other party's insurance company.

What questions do insurance investigators ask?

Questions Insurance Adjusters Commonly Ask in Recorded Statements
  • What is your full name?
  • Are you aware that this interview is being recorded?
  • Do I have your permission to record your statement?
  • Can I share the information we discuss with another adjuster?
  • What is your address, telephone number, and date of birth?

What should you not say in an insurance claim?

9 Things Not to Say to Your Insurer After an Accident
  1. It was my fault. This may be common knowledge for many, but it's worth reiterating that you should never admit fault. ...
  2. I think. ...
  3. I'm fine. ...
  4. Names. ...
  5. Recorded statements. ...
  6. Unnecessary details. ...
  7. I don't have an attorney. ...
  8. I accept.

Can an insurance company lie to you?

Can Insurance Adjusters Lie to You? Yes, insurance adjusters are allowed to lie to you. In fact, many are even encouraged to do so. An adjuster might tell you that their driver is not liable for the accident when they know that they are.

Do insurance companies talk to each other?

Answer provided by

While car insurance companies don't talk directly to each other, they do share information. All car insurance companies can access your claims history through a database called the Comprehensive Loss Underwriting Exchange (CLUE).

How do you answer an insurance adjuster question?

The Best Way to Respond to an Insurance Adjuster's Questions

But if people do try to approach it evasively, I would tell them, “The truth always comes out.” The best way to speak to an insurance adjuster is to start with the truth. Remember that the insurance adjuster call is preliminary.

How long does an insurance company have to investigate a claim?

Generally, the insurance company has about 30 days to investigate your auto insurance claim, though the number of days vary by state.

Why does insurance adjuster want to meet with me?

What Does The Insurance Adjuster Want From Me? The insurance adjuster wants to obtain a statement from you. The insurance adjuster wants to discover how you viewed the accident. If you tell a different story of how the accident occurred, they will use the fact that you made two different statements against you.

How much will my insurance increase after a claim?

Filing a claim often results in a rate hike that could be in the 20% to 40% range. The increased rates stay in effect for years, although the size and longevity of the hike can vary widely between insurers.

What is a knock for knock accident?

A knock for knock is when each party's insurance company pays the losses sustained by their own policyholder, regardless of who was responsible for the accident.

What is KFK claim?

Knock-for-Knock (OD-KFK) Claim. OD-KFK claim involves the situation when your vehicle suffers damage after being knocked by another party who is at fault. You can then choose to claim against your own MSIG policy or against the insurer of the third party.

How do insurance companies try to trick you?

Car Insurance Company Tactics Used to Trick You
  1. Lowball Settlement Offers. Insurance companies will often attempt to delay paying out a claim. ...
  2. Demanding a Recorded Statement. Demanding a recorded statement is nothing more than a trap for the unwary. ...
  3. Using Your Social Media Against You. ...
  4. How Do I Know What My Case Is Worth?

How do you fight an insurance claim?

  1. Step 1: Contact your insurance agent or company again. Before you contact your insurance agent or home insurance company to dispute a claim, you should review the claim you initially filed. ...
  2. Step 2: Consider an independent appraisal. ...
  3. Step 3: File a complaint and hire an attorney.

Why do insurance adjusters take so long?

The most common reason for an insurer's delay is the adjuster's case load. An adjuster likely has dozens of claims to handle at a time. Many decisions made by insurers require the approval of one or more superiors, who also will have many other claims to review.

How do you respond to a low settlement offer?

Steps to Respond to a Low Settlement Offer
  1. Remain Calm and Analyze Your Offer. Just like anything in life, it's never a good idea to respond emotionally after receiving a low offer. ...
  2. Ask Questions. ...
  3. Present the Facts. ...
  4. Develop a Counteroffer. ...
  5. Respond in Writing.

How do you counter offer an adjuster?

From the standpoint of procedure, you will need to make a counter-offer in writing. Be sure you send your letter to the appropriate person, whether that be an insurance adjuster or an attorney. Make it clear that you are rejecting their initial offer and include your reasons for doing so.

Should I accept the first compensation offer?

Unless you have taken independent legal advice on the whole value of your claim, you should not accept a first offer from an insurance company.