How does the Asurion work?
Asked by: Lisa Bednar | Last update: February 23, 2025Score: 5/5 (20 votes)
What will Asurion not cover?
It does not cover lost or stolen devices or losses caused or resulting from abuse; misuse; fire; service performed by anyone not authorized by the Provider, Administrator (including any contracted third-party providers); intentional damage; acts of God; or recall.
What happens when you file a claim with Asurion?
Depending on your plan, we'll repair or replace your product, or reimburse you. Each claim is unique and it's possible your product will be replaced with a new or refurbished product. Like most insurance programs, we require you pay a deductible when you file a claim.
When you get a replacement phone from Asurion, is it new?
Going through Asurion you will get the same phone or a different comparable device that has been repaired/remanufactured if they are out of stock of your specific phone. Also, you won't get your same phone back, and the replacement device will not be ``new'', they are refurbished.
What does the Asurion protection plan cover?
Your plan covers most failures not covered by the manufacturer. During the manufacturer's warranty (typically 1 year), most issues are covered by the manufacturer—except for accidental damage and failure due to a power surge. Your protection plan covers accidental damage and power surge failures from day 1.
How Does the Asurion Protection Plan Work? - InsuranceGuide360.com
What kind of damage does Asurion cover?
Coverage at a glance
Breakdowns due to mechanical or electrical failures. Breakdowns due to normal wear and tear. Defects in materials and workmanship. Cracked screens (select devices).
How does Asurion work?
If you have an Asurion mobile protection plan, you don't have to worry about a cracked screen, water damage, loss or even theft. Our experts are here to make things right. We'll fix your broken device or send you a replacement as soon as the same day. All you need to do is file a claim, either online or over the phone.
Does Asurion pay for lost phone?
Asurion offers cell phone insurance that covers not only loss and theft, but protection from everyday mishaps like cracked screen repair and coverage for water damage, with you receiving a replacement device in as little as 24 hours.
How does phone insurance replacement work?
Cell phone insurance plans cover repairs not covered by the manufacturer's warranty as well as theft. It's like any other insurance plan where you pay a premium for your coverage, and the insurer will pay out for repairs or replacement in the event of a covered loss.
Does Asurion repair or replace?
Bring your broken device to your nearest uBreakiFix® by Asurion store, and our experts will check it out at no cost to you. If we can repair it, we'll fix it fast—the right way—often in 45 minutes or less. And if you need help with your relationship, well, that costs extra.
What is the claim limit for Asurion?
Claim Limits
Is there a total claim limit? Yes, there is an annual total claim limit of $3,000 for all repairs, replacements or reimbursements provided under the plan. The $3,000 claim limit will reset every 12-months from date of your first claim.
Does Asurion take your old phone?
That's why we make it safe and easy to recycle unwanted phones, cords, computers, and more. Remove any data (if applicable) and bring them to your local uBreakiFix® by Asurion store. Our experts will dispose of your devices responsibly.
How much does it cost to claim on Asurion?
A service fee of $0, $29, $79, $99 or $129 + tax will be charged for each approved claim. Limitations and exclusions apply. Please see the Asurion Home+ Terms and Conditions for complete program details, including a binding individual arbitration provision applicable to this plan (unless state exceptions apply).
What is not covered in a phone insurance?
These insurance policies generally automatically cover your phone (and other stuff) for things like theft, vandalism, fire, and other damages ('perils,' in insurance speak). You generally won't be covered for accidental damage or just because you misplaced and lost your phone, though.
Do I have to send my phone back to Asurion?
If you've filed your reimbursement claim for your broken device, you might be thinking you're done—but you still need to mail your damaged device back to Asurion, and here's why: You will be charged a non-return fee if you don't send in your damaged device. It's secure—any data left on your phone will be erased.
Does Asurion accept walk ins?
Just stop by one of our 700+ uBreakiFix by Asurion stores, and our trusted experts will take it from there. Can't come in? We'll come to you. We have thousands of U.S.-based experts ready to help.
Will insurance pay for a new phone?
A phone protection plan typically helps pay to repair mechanical issues or accidental damage. Some protection plans may include additional coverage, such as phone insurance that helps pay to replace your phone after it's lost or stolen.
How long after adding Asurion can I file a claim?
Is there a waiting period before I can file a claim? There is no waiting period. A claim can be filed anytime after purchase if the failure is covered.
What does replacement cost coverage pay?
A replacement cost policy helps pay to repair or replace damaged property without deducting for depreciation, says the III. This type of coverage may be available for both your personal belongings and your home if they are damaged by a covered peril.
Can I use a phone reported lost after insurance claim?
If you find your lost or stolen iPhone after your claim has been approved, you won't be able to use that iPhone again.
What does Asurion provide?
Asurion, LLC is a privately held company based in Nashville, Tennessee, that provides insurance for smartphones, tablets, consumer electronics, appliances, satellite receivers and jewelry.
Do I still have to pay for phone if I lost it?
Your bill is still due as usual when your phone is lost or stolen, including your monthly plan/service costs as well as any applicable device payments and device protection charges.
Does Asurion pay for lost phones?
Coverage for loss, theft, damage (including water damage and broken screens), and malfunctions.
What happens if Asurion can't fix my device?
Either way, our Experts will quickly repair her laptop—sometimes as soon as the same day. If they can't fix it, they'll replace it or reimburse her for the current value.
What does Asurion pay?
The average Asurion salary ranges from approximately $36,000 per year for Specialist to $167,589 per year for Director. Average Asurion hourly pay ranges from approximately $14.14 per hour for Customer Service/Sales Representative to $34.32 per hour for Senior Instructional Designer.