How long does it take MTM to reimburse?

MTM (Medical Transportation Management) typically processes and pays reimbursements within 5 to 15 business days, depending on how you submit your claim.

📱 Submission Methods & Timelines

• ✅ Mobile App (MTM Link): Paid within 5 business days.
• ✅ Standard/Paper Trip Log: Paid within 10 to 15 business days (some regions state up to 60 business days for processing if logs require manual verification).
• ⚠️ Physical Checks: Mailed out on the last business day of the month for certain state programs.

MTM mileage reimbursement takes 5 to 7 business days if you use the MTM Link mobile app, but 2 to 3 weeks (or longer) if you submit paper trip logs.

Processing Times by Submission Method

• MTM Link App (Digital): 5 to 7 business days.
• Paper Trip Log (Mail/Fax/Email): 15 business days to 3 weeks.
• State-Specific Realities: Actual timeframes can vary depending on your state's Medicaid program. For example, participants in some states report administrative backlogs or delays stretching past a month when processing manual claims.

To get paid for gas mileage reimbursement (GMR) from MTM (Medical Transportation Management) for driving to a medical appointment, you must pre-approve the trip and submit your mileage using the mobile app or a paper log. MTM pays you via a reloadable U.S. Bank debit card called the MTM Currency Card.

Step 1: Pre-Approve the Trip

• Call or Request Ahead: You must contact MTM or request the trip through the MTM Link Member App on or before the day of your medical appointment (ideally a few days in advance depending on your state's rules).
• Get a Trip Number: If you call, make sure to write down the specific trip number provided by the representative.

Step 2: Choose Your Submission Method

Option A: Use the MTM Link Member App (Recommended & Fastest)

• Before You Leave: Open the app on your mobile device and tap "I'm Leaving" when departing from your starting point.
• At the Doctor: When you arrive at the medical facility, tap "I'm Here".
• Submit: The app matches your phone's GPS location against the medical office. Once verified for all legs of the trip, click "Submit Reimbursement."
• Payout Time: Typically processed within 5 to 7 business days.

Option B: Submit a Paper Trip Log (Alternative)

• Fill Out the Log: Write your trip number, dates, and mileage details on your state or health plan's official trip log.
• Get a Signature: Have a healthcare professional at the facility (nurse, doctor, receptionist, or therapist) sign and date the log.
• Send to MTM: Submit the completed form within 60 days of the appointment via Gas Mileage Reimbursement Instructions:
  • Email: [email protected]
  • Fax: 1-888-513-1610
  • Mail: To your regional MTM processing address listed on your form.
• Payout Time: Processed within 15 business days after receipt.

Funds will load directly onto your MTM Currency U.S. Bank Focus Card. For card balance or activation issues, call U.S. Bank at 1-888-863-0681.

Through the MO HealthNet Non-Emergency Medical Transportation (NEMT) program, MTM Health pays 67¢ per mile for gas mileage reimbursement (GMR) in Missouri.

This rate applies when you, a friend, or a family member drives you to a qualified, covered medical appointment.

Key Details & Rules

• Official Guarantee: While the Missouri Department of Social Services documents the full rate at 67¢ per mile, official MTM Missouri guidelines state you will receive at least 55¢ per mile depending on your specific health plan setup.
• Payment Method: Reimbursements are distributed via MTM Currency onto a reloadable U.S. Bank Focus Card.
• Distance Restrictions: If the trip is 25 miles or greater one-way, you must call MTM to make a reservation ahead of time. Trips under 25 miles do not require a phone reservation but still require trip logs.
• How to Submit: You can track and file claims instantly on the day of the trip via the MTM Link Member app. Alternatively, you can submit a signed paper trip log within 60 days of the appointment. All trips require a medical provider's signature to verify attendance.

MTM mileage reimbursement (officially called Gas Mileage Reimbursement or GMR) is a program managed by MTM (Multi-Transportation Management) that pays Medicaid or health plan members, or their friends and family, for driving to approved medical appointments.

💡 How the Program Works

• Purpose: Covers travel costs using a personal vehicle for medical care.
• Pre-Approval: Must be requested and approved before your trip date.
• Payment Method: Reloadable U.S. Bank debit card (MTM Currency / Focus Card).
• Rates: Varies by state guidelines (often aligned with state or medical IRS mileage rates).

📌 Step-by-Step Claim Process

• 📱 Digital Method (Recommended)
  • Use the MTM Link Member App on iOS or Android.
  • Tap "I'm Leaving" when starting the trip.
  • Tap "I'm Here" at the medical destination.
  • Submit through the app after location verification.
• 🗒 Paper Log Method
  • Record all miles and trip details on a trip log.
  • Get a signature from your healthcare provider.
  • Submit via email, fax, or mail within 60 days.