How to change phone number linked to CVS account?

Yes, you can change the phone number associated with your CVS account, though you may need to update it in a few different places depending on whether it is for your online profile, ExtraCare rewards, or pharmacy prescriptions.

How to Update Your Phone Number

• Through the CVS App or Website: Log into your account, go to your Profile or Account Management, select Edit Personal Info or Sign In and Security, update your phone number, and save the changes.
• At the Store Register: If the app keeps reverting your changes or fails to update your ExtraCare rewards number, a cashier can update the phone number linked to your ExtraCare card at the register.
• At the Pharmacy Counter: If you need to change the number tied to your prescriptions, visit your local store and ask a pharmacist to update the phone number in your pharmacy profile.
• By Phone: If you run into persistent online glitches or account merging issues, you can contact CVS Customer Service for direct assistance.

CVS Pharmacy has faced multiple high-profile legal scandals, government fraud lawsuits, and federal investigations regarding its billing practices and operations.

Major Legal Scandals and Investigations

• Medicare and Medicaid Overbilling (Caremark): CVS Caremark (the pharmacy benefit manager subsidiary) faced major judgments for overcharging Medicare for generic drugs. A federal judge ordered a $290 million penalty after finding that Caremark inflated Medicare Part D drug prices to create hidden profits. CVS also faced a coalition of state attorneys general in a Medicaid fraud lawsuit alleging CVS overbilled state programs by charging more than what was billed to private insurers.
• Insulin Pen Overbilling Settlement: CVS agreed to a $37.76 million settlement to resolve allegations that it violated the False Claims Act from 2010 through 2020. The government alleged CVS prematurely refilled prescriptions, dispensed extra insulin pens, and under-reported days-of-supply to get improper reimbursements from Medicare, Medicaid, and other public healthcare programs.
• Controlled Substances and Opioid Lawsuits: The Department of Justice filed a nationwide lawsuit accusing CVS of knowingly filling unlawful, invalid opioid and controlled substance prescriptions. The suit claimed that strict corporate performance metrics and low staffing forced pharmacists to prioritize speed over safety.
• Antitrust Accusations: A House Judiciary Committee report accused CVS Health of antitrust violations by allegedly blocking independent pharmacies from using rival digital pharmacy hubs through coercive audits and cease-and-desist threats.
• Hospital 340B Drug Pricing Lawsuits: Major hospital systems (including Mount Sinai and the University of Michigan Health) sued CVS Health, claiming the company ran a scheme to siphon hundreds of millions of dollars in drug savings away from hospitals serving vulnerable populations.

CVS has denied wrongdoing in several of these matters and has appealed major financial penalties.

You can reset your CVS account password online or call CVS Customer Care at 1-888-607-4287 (1-888-607-4CVS) for assistance.

How to Reset Your Password Online

• Go to the CVS Sign In Page.
• Click the forgot password or recovery option.
• Enter your email address to receive a reset link.
• Answer your security question and create a new password.

Customer Care Hours

• Monday – Friday: 8:30 AM – 7:00 PM ET
• Saturday – Sunday: 10:00 AM – 6:30 PM ET

Yes, you can have two CVS accounts, but CVS officially links each online account to a unique email address.

Managing Multiple Accounts

• Different Emails: Each separate online profile requires a different email address as a login ID.
• Separate Devices: Users on social media groups like Facebook note that logging into multiple accounts on a single app or browser can cause profiles to blend or merge automatically. To prevent this, use separate devices (like a phone and a tablet) or private/incognito browser windows for each distinct account.
• Pharmacy Profiles: If you have separate pharmacy or patient profiles under the same household, staff can merge them into a single profile at the pharmacy counter if the names match.

You can reset your credentials or manage your account access directly through the CVS Password Reset Page.

Common Causes for CVS Login Issues

• Temporary Lockout: Multiple failed login attempts or rapid logging in and out can temporarily block your access due to security restrictions or IP blocks.
• Browser Conflicts: Stored cache, old cookies, or autofill errors from multiple saved passwords often cause login loops.
• Birthdate Mismatch: Entering a birthdate that does not match the exact records stored in the CVS system will trigger an error.
• Passcode Delays: Two-factor verification emails or texts may be delayed or filtered into your spam and junk folders.
• App Issues: An outdated CVS mobile app or corrupted local app data can prevent successful authentication.

Quick Troubleshooting Steps

1. Clear Data: Clear your browser's cache and cookies, or clear the app data if you are using the mobile app.
2. Check Spam: Look in your spam or junk folder if you requested a verification code or password reset link.
3. Update the App: Check your device's app store to ensure you are running the latest version of the CVS app.
4. Wait It Out: If you triggered a temporary lockout, wait 15 to 30 minutes before trying to sign in again.