How to check MetLife benefits?

You can check your employer-provided benefits by logging into the MetLife MyBenefits Portal.

Online Access

• Go to the MetLife MyBenefits Portal and enter your employer or company name.
• Click Register Now if you are a first-time user to set up your username, password, and security questions.
• Log in to view your coverage details, claim history, and print certificates of insurance.

Mobile App

• Download the MetLife app from the Apple App Store or Google Play Store.
• Sign in using your MyBenefits login details to check dental, vision, or other group benefits on your phone.

By Phone

• Call MetLife customer service at 1-800-638-5000 or check your specific benefit documents for a dedicated support number if you need direct assistance.

To get your money from MetLife, you need to use the specific process that matches the type of account or claim you have.

Life Insurance Claims

• Start a claim: Go to the MetLife Life Claims Page to download a claim kit or file online.
• Provide documents: Submit the completed claim form along with a copy or certified copy of the death certificate, depending on the policy amount.
• Contact support: Call MetLife at 1-800-638-5000 for general policy questions or 1-800-638-6420 for active claim updates.

Annuities and Withdrawals

• Log in: Access your policy by logging into MetLife MyAccounts.
• Submit forms: Download and complete forms for systematic, partial, or full withdrawals, or required minimum distributions (RMDs).
• Contact support: Call MetLife Annuities at 1-800-638-7732 for assistance.

Unclaimed Funds or Lost Policies

• Search property: If you are looking for uncashed checks or old payouts, check the MetLife Abandoned Property Unit.
• Submit updates: Complete the Notice of Unclaimed Funds Update Form with your identification details.
• Contact support: Call the Abandoned Property Unit directly at 1-800-638-5852.

You can access your account through the MetLife Login Portal.

How to Log In or Register

• Go to the main login page at MetLife Identity to pick your specific account type (such as Personal, MyPets, or MyAccounts).
• Select Log In if you already have a username and password.
• Select Register Now if you are a first-time user.

Information Needed for Registration

• Your full name and date of birth
• Your Social Security number (SSN) or employer-provided ID
• Your U.S. ZIP code and state of residence
• Your phone number and email address (which becomes your username)

Yes, you can cash out a MetLife insurance policy if it is a permanent life insurance policy (such as Whole Life, Universal Life, or Variable Universal Life) that has built up a cash value.

You generally cannot cash out a term life insurance policy because it only provides a death benefit and does not accumulate cash value.

Ways to Access Your Policy's Cash Value

• Partial Withdrawal: Withdraw a portion of your accrued cash value or dividends, which will lower your overall death benefit.
• Policy Loan: Borrow against the cash value using your policy as collateral; loans accrue interest and reduce your final death benefit if unpaid.
• Full Surrender: Cancel your policy completely to receive its total cash surrender value minus any applicable fees or charges, which terminates all coverage and future benefits.

How to Manage or Surrender Your Policy

1. Log in to your account through MetLife MyAccounts to review your current cash surrender value and download specific withdrawal or surrender forms.
2. Note that some older individual retail policies issued by MetLife may now be serviced through Brighthouse Financial depending on when and where you purchased the policy.
3. Contact MetLife customer service directly at 1-800-638-5000 for assistance with specific paperwork or unique policy terms.

To check your life insurance balance or cash value, log into your online account directly on your insurance provider's website (such as MetLife MyAccounts or your specific insurer's portal) or call their customer service department.

How to Check Your Balance

• Online Portal: Log into your policyholder account on your insurance company's website to view current cash value, death benefit amounts, and payment history.
• By Phone: Call the customer service number listed on your policy documents or your insurer's official billing statements.
• Policy Statements: Review your annual policy statement, which details the accumulated cash value and current status of permanent life insurance policies (like whole or universal life). Note that term life insurance generally does not accumulate a cash balance or balance value.