How to negotiate with a car insurance adjuster?

Asked by: Gretchen Johnston MD  |  Last update: October 15, 2025
Score: 4.1/5 (32 votes)

Here's how to negotiate with insurance adjusters like a pro: Stay calm, be polite, and firm in your communications. Start with a reasonable demand backed by evidence, and be ready to counter low offers. Document all interactions and seek legal advice if needed.

Can you negotiate with auto insurance adjusters?

An insurance adjuster will examine your car to determine how much it's worth. You can negotiate the car's value with the adjuster or hire an attorney to come to a settlement.

What not to tell a claims adjuster?

Some key phrases to avoid saying to an insurance adjuster include: “I'm sorry.” “It was all/partly my fault.” “I did not see the other person/driver.”

Do insurance adjusters try to lowball?

To Protect Their Profits

Insurance adjusters are often given bonuses or other incentives based on how much money they save the company by getting claimants to accept low settlements. Making lowball offers is a key way insurers try to minimize payouts and protect their bottom line.

Can you ask for more money when your car is totaled?

Absolutely, you can negotiate an auto insurance offer for a total loss. Negotiating is KEY especially when fault is split. It's common for insurance companies to start with a lower offer. Show them your evidence, like repair estimates or the car's value, to argue your case.

How to Negotiate With Car Insurance Adjusters : Car Insurance

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What happens if you don't agree with a total loss adjuster?

Sometimes, insurance adjusters and policyholders disagree on the car's value. When you don't agree with the settlement amount, you can negotiate with your adjuster. They assess the damage and determine how your coverage applies to damages and injuries. to get a better insurance payout.

How do you argue the value of a totaled car?

If you believe the insurance company underestimated the value of your vehicle, try these steps:
  1. Ask for the Valuation Report.
  2. Research the Comparables on the Valuation Report.
  3. Dispute Any Condition Adjustments on the Comparables.
  4. Send Your Own Comparables to the Adjuster.
  5. Consider Hiring an Appraiser.

Why is the first settlement offer so low?

Why Do They Always Lowball On The First Settlement Offer? If the insurance company is lucky enough that you accept the first low offer, it's better for them. The less money the insurance company gives you, the better their bottom line.

What happens if you disagree with auto insurance adjuster?

Dispute the Decision and File a Complaint

Many policies allow you to request arbitration through the insurance company. You'll present evidence to an independent adjuster, who then makes a binding settlement determination. You can also file a complaint with your state department of insurance.

How do you respond to a low settlement offer?

Gather and present evidence to support your claim for higher damages. Negotiate skillfully with the insurance adjuster to work towards a fair settlement. Advise you on when to accept an offer and when to keep fighting for more money. If needed, file a lawsuit and represent you in court to get the damages you deserve.

How do you beat claims adjuster?

What Is the Single Best Way to Scare an Insurance Adjuster?
  1. Write a convincing demand letter to your insurance company.
  2. Carefully review any settlement offers you receive.
  3. Reject a settlement offer in writing on your behalf.
  4. Counter your lowball settlement offer.

Should I talk to my insurance adjuster?

One of the most consequential things you'll do in the aftermath of a car crash is speak with an insurance adjuster. Take this conversation seriously because it will set the foundation for your claim and could affect how much compensation you can recover.

What should you not say to a loss adjuster?

Understand that everything you say whether in person or over the phone, can be used against you in their final assessment. Avoid providing incomplete or potentially detrimental information that could be used to lower the settlement offer, like failing to mention pre-existing damage.

How to get a higher insurance settlement?

  1. The Personal Injury Settlement Process.
  2. Have an Injury Settlement Amount In Mind.
  3. Don't Jump at the First Injury Settlement Offer.
  4. Get the Adjuster to Justify a Low Injury Settlement Offer.
  5. Emphasize Emotional Points.
  6. Put the Settlement in Writing.
  7. Getting Help With a Personal Injury Claim.

What should you not say to a claims adjuster?

Admitting Fault, Even Partial Fault.

Even if you think you may be partly at fault for the accident, do not discuss this with an adjuster. Avoid any language that could be construed as apologetic or blameful.

How do insurance adjusters determine the value of a car?

The insurance adjuster will estimate the value of your vehicle based on the total value of other similar vehicles in your area. This is called the true market value. The insurance adjuster determines this value by checking the actual sales that took place in the area.

How to scare car insurance adjuster?

Hire an Experienced Personal Injury Attorney. The most effective way to scare an insurance adjuster is by hiring an experienced personal injury attorney. A skilled lawyer knows the tactics adjusters use and can counteract them with compelling evidence and persuasive arguments.

Do insurance adjusters try lowball?

This strategy is very common in states that follow the principle of pure comparative fault, like California. Under California's laws, your damages will be reduced depending on your percentage of fault. By shifting some of the blame to you, the insurance company could get away with paying less than they should.

How do I argue with my insurance adjuster?

When you disagree with a car insurance adjuster, don't hesitate to take action to protect your rights and seek fair compensation. Remember to gather evidence, review your policy, and explore alternative dispute resolution options like mediation or arbitration.

What is a good settlement offer?

A reasonable settlement offer is one that includes medical expenses, lost wages, pain and suffering, and property damage. While it varies from case to case, an experienced personal injury lawyers can help you find a reasonable amount for your case.

What is a normal settlement amount?

The rough 'rule of thumb' that we generally use to determine the value of the average settlement agreement payout (in respect of compensation for termination of employment) is two to three months' gross salary (in addition to your notice pay, holiday pay etc., as outlined above).

What is the least acceptable settlement?

Your Least Acceptable Agreement is the minimum you need before walking away. It is the minimum you are willing to accept, and so forms one of the outside parameters of your negotiating envelope.

How to negotiate more money for a totaled car?

6 Steps to get the most money from insurance for your totaled car
  1. Ask for the valuation report. ...
  2. Conduct your research on the value of your vehicle. ...
  3. Gather and provide supporting documentation. ...
  4. Consider getting a third-party appraisal. ...
  5. Negotiate with your insurance company. ...
  6. Get what is rightfully yours.

Who gets the insurance check when a car is totaled?

If you own the car without any loans or liens, you will receive a check for the value assessed by the insurance company. If there is a loan, the check usually goes first to the leasing company or the lender. If you owe money on the vehicle, you should notify the lending company that your car has been totaled.

How to negotiate with an insurance adjuster?

Here's how to negotiate with insurance adjusters like a pro:

Prepare thoroughly by knowing your policy details and the value of your claim. Gather all evidence, including photos, medical records, and repair estimates. Stay calm, be polite, and firm in your communications.