How to send claim documents to Medi Assist?


Editorial team Published on

You can submit your reimbursement claim documents online through the Medi Assist Portal or the MAven app, followed by couriering the physical hard copies.

Online Submission Process

  1. Intimate the Claim: Log in to the Medi Assist Portal or the MAven mobile app, go to the Claims section, and select the Reimbursement tile.
  2. Fill Details & Bank Info: Enter admission/discharge dates, hospital details, claim amount, and valid bank account/IFSC details.
  3. Upload Scanned Documents: Upload clear digital photos or PDF scans of your bills, reports, and signed claim forms.
  4. Wait for Review: Await initial completeness confirmation or missing document notifications online.

Submitting Physical Hard Copies

  • Courier Originals: Mail or hand-deliver the physical file containing all original bills, receipts, discharge summary, and signed forms to your nearest Medi Assist regional office or corporate address.
  • Timeline: Typically, you must intimate and upload documents within 7 days and send physical original hard copies within 15 to 30 days of discharge (check your specific policy guidelines).
  • Labeling: Clearly mention your Company Name, Employee ID / Policy ID, and Claim Reference Number on the envelope and covering letter.

Required Documents Checklist

  • Signed reimbursement claim form (Part A by patient/employee, Part B signed and stamped by the hospital).
  • Original hospital final bill and numbered payment receipts.
  • Complete breakdown of the hospital bill.
  • Original discharge summary/card.
  • Investigation/lab reports with doctor's prescriptions.
  • Pharmacy/medicine bills with prescriptions.
  • Government ID proof (PAN card, Aadhaar) and a canceled cheque for bank transfers.