Is GoodRx a sham?
Asked by: Hilton Simonis | Last update: January 20, 2024Score: 5/5 (50 votes)
The FTC says GoodRx, a digital health platform that offers virtual doctor visits and lets users get coupons for prescription drugs, broke its promises to users about how it would use and share their personal health information.
Is GoodRx a reputable website?
GoodRx Reviews
Over 783 users on the popular review site TrustPilot rate GoodRx a 3.5. While 80% of customers rate the popular discount card as excellent, another 14% rate the company as bad. The most common complaints seem to be related to customer service and discounts that change or are not honored at the pharmacy.
Why do pharmacies hate GoodRx?
The most oft-cited reason is that GoodRx further reduces the profits independent pharmacies make through the fees they charge the pharmacy in processing claims. Still, some pharmacies will take GoodRx coupons even though they will lose money, banking on the potential for repeat business from a new customer.
Is GoodRx worth having?
GoodRx lists free discount prices and provides coupons so you can receive a discounted price when you pick up your prescription. It's all free! Depending what your copay fee or coinsurance percentage charge is, GoodRx might be the better way to go to save more.
How does GoodRx save people so much money?
To be clear on this, when you use a GoodRx code, a PBM receives a portion of that. GoodRx then receives a percentage or a fixed payment from the PBM for directing the customer to that PBM's pricing and the pharmacy, the company explains. In other industries, these payments could be called illegal kickbacks.
The Truth about GoodRx | Does it actually save you money on prescriptions?
Who pays the cost of GoodRx?
When a patient redeems a GoodRx discount coupon, the pharmacy pays a fee to the PBM, who splits the fee with GoodRx. GoodRx also takes in membership fees from consumers and marketing revenue from pharmaceutical companies that use its platform.
How do I stop paying for GoodRx?
In addition to the phone and mail options outlined in the Terms and Conditions, Gold members may submit cancellation requests via email to gold@goodrx.com with the subject line “Gold Cancellation Request.” Cancellation requests must include the full name, Gold Member ID and email address connected with the member's ...
How many times can you use GoodRx?
GoodRx coupons do not expire; you can use and reuse the coupons as often as you like. To make sure you get the best price, we recommend providing your pharmacist with a new coupon each time you fill your prescription.
Who is eligible for GoodRx?
Anyone can use GoodRx, regardless of whether they have commercial insurance, Medicare, Medicaid, or no insurance. Your patients should tell the pharmacist they will use a GoodRx discount instead of their insurance when they pay for their prescriptions. Is GoodRx free to use? GoodRx is 100% free for everyone to use.
Does GoodRx sell your info?
GoodRx does not sell personal medical information. We do not provide your personally-identifiable medical information to third parties in exchange for payment.
What is the GoodRx scandal?
According to the FTC's complaint, GoodRx violated the FTC Act by sharing sensitive personal health information for years with advertising companies and platforms—contrary to its privacy promises—and failed to report these unauthorized disclosures as required by the Health Breach Notification Rule.
Did Walmart stop taking GoodRx?
GoodRx discounts are still accepted at Walmart and Sam's Club.
Can a pharmacist refuse GoodRx?
Pharmacies listed on GoodRx are contractually obligated to honor most coupons we display. However, discounts for controlled substances are honored at the discretion of the individual pharmacy or pharmacist.
What is cheaper than GoodRx?
SingleCare and GoodRx make prescription drug prices more affordable for consumers. Both companies have identical aims, but SingleCare generally offers lower pricing and free delivery. The tradeoff is the extra features GoodRx offers in its paid plans and affordable telehealth appointments.
Can I get a refund from GoodRx?
If you're unhappy with your visit for any reason, we're happy to give you a refund. If you're a Gold member and submitted a visit through the GoodRx app, give us a call at (855) 449-0865.
Does GoodRx save money on prescriptions?
Use GoodRx to find current prices and discounts. GoodRx coupons can help you pay less than the cash price for your prescription. It's easy.
Can I use GoodRx without seeing a doctor?
Telemedicine helps you access healthcare easier — through online access. It lets you have a medical visit and get a prescription online without having to see a provider in person. With telemedicine, an online provider can review your medical history, check your symptoms, and treat you.
Can you use GoodRx without a doctor?
Yes, all GoodRx Gold Home Delivery orders require a valid prescription. If you don't have a valid prescription, we can help! GoodRx Care offers telehealth services with board-certified doctors.
Can people over 65 use GoodRx?
You can't use GoodRx and Medicare together. But you can use GoodRx as an alternative to Medicare. You may want to use GoodRx instead of Medicare in certain situations, such as when Medicare doesn't cover your medication, the GoodRx price is cheaper than your Medicare copay, or you won't reach your annual deductible.
Does GoodRx require a monthly fee?
GoodRx Gold is free to try for 30 days. After that, we offer membership plans that are billed monthly or annually.
Is GoodRx easy to cancel?
You can cancel your Gold membership at any time from your GoodRx Care account. Please note you must log in to the GoodRx Care website through a web browser in order to do this.
How do you use GoodRx at Walmart?
Another way to use GoodRx at Walmart is by bringing your GoodRx discount card to Walmart any time you're picking up a new prescription or prescription refill. Simply hand the discount card to the pharmacist at the beginning of your transaction so that they can scan your card.
What are the legal issues with GoodRx?
The government's complaint against GoodRx accuses the California-based company, which offers prescription drug discounts, telehealth visits and other digital health services, of illegally sharing users' information with advertisers like Google and Facebook.
Why do pharmacies work with GoodRx?
Pharmacies or pharmacy purchasing groups work with PBMs to negotiate reimbursement rates. GoodRx partners with these PBMs to display the contracted prices to help patients and healthcare providers make informed decisions about the cost of their care.
How much does GoodRx save on average?
In 2022, healthcare providers saved their patients an average of more than $9,000 by using GoodRx. Collectively, family practice providers saved their patients the most on their prescription medications through GoodRx, with a total savings of over $4.5 billion in 2022.