What do you do when patients cannot pay?

Asked by: Miss Ona Christiansen IV  |  Last update: August 8, 2025
Score: 4.1/5 (59 votes)

9 ways to help patients when they can't afford care
  1. Have the money conversation.
  2. Get creative with your scheduling.
  3. Offer a payment plan.
  4. Create a sliding fee scale.
  5. Accept what they can offer.
  6. See them pro bono.
  7. Refer them or help them find assistance.
  8. Barter.

What to do if a patient doesn't pay?

If, despite gentle reminders and special efforts to collect amounts due, a patient still refuses to cooperate, it may be time to discharge him or her.

Does a physician have a duty to treat a patient who is unable to pay?

Ability to Pay

Some medical providers may consider refusing to treat because of the patient's inability to pay for treatment. Generally, in non-emergency situations, this is allowed. A private internist, for example, might refuse to schedule a patient's appointment if that patient has unpaid medical bills.

What do people do when they can't afford healthcare?

If there is Universal Health Care where you live, then go to a care provider. If not, then you still have choices: Go to Social Services or equivalent. Go to a free clinic. In an emergency, go to an Emergency Care Provider. Most all of these organizations have some resources to help indigent or low income patients.

Is it ethical to stop treatment if the patient is not able to pay?

In the US, ethics are not in play. US laws require people that present to a hospital requiring treatment to receive necessary treatment regardless of their ability to pay. And no upfront payment is required. Failure to do so will leave the hospital subject to a fine, and open to civil suits.

Hospitals are Suing Their Own Patients Who Can’t Afford to Pay 'Surprise' Bills

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Can you discharge a patient for non-payment?

Patients can be dismissed from a practice for nonpayment of fees, but this situation must be handled carefully. The physician should closely evaluate the need for continuity of care, and it is strongly recommended that dismissal for this reason only be used as a last resort.

What are examples of withholding treatments?

Examples of specific interventions that may be withdrawn or withheld include, but are not limited to, ventilatory support, hemodialysis, implanted cardiac defibrillators (ICDs), cardiopulmonary resuscitation (CPR), vasopressors, artificial (assisted) nutrition/hydration, and antibiotics.

What do hospitals do with people who can't pay?

For example, the hospital may have to offer an interest-free installment plan, reduced cost medical care, or even free medical care. The hospital's financial assistance plan will set out exactly the type of financial assistance that it provides to those who are eligible.

What to do if health insurance doesn't pay enough?

You can file an internal appeal to your health plan if it won't provide or pay some or all of the cost for health care services that you believe should be covered.

How much is a hospital bill without insurance?

The average per-day hospital cost in the U.S. is $2,883, with California ($4,181) the most expensive, and Mississippi ($1,305) the least. The average hospital stay is 4.6 days, at an average cost of $13,262. If surgery is involved, hospital costs soar through the roof.

Can hospitals refuse service or care if you can't pay?

Under EMTALA, private hospitals that receive public funds through Medicare must provide emergency care to patients in need, regardless of their ability to pay. Now, hospitals are also legally prohibited from releasing a patient to another facility or refusing additional treatment until the patient is stable.

What options are available for patients who are unable to pay for medical treatment?

Ask for financial assistance.

Nonprofit hospitals must give financial assistance to eligible patients who can't afford to pay. If you got care elsewhere, they may still offer financial assistance. Ask your health care facility's billing department about financial help.

Can a doctor sue a patient for non-payment?

Federal law considers initiating legal action to collect on unpaid medical bills to be an extraordinary collections action and also limits how much of a debtor's paycheck can be garnished to pay a debt. In most states, hospitals and debt buyers can sue patients to collect on unpaid medical bills.

How do you deal with a client who won't pay?

Fostering open communication with your customers can save you from hefty legal fees and court dates in the end.
  1. Contact the customer. ...
  2. Assess interest or late fees on unpaid invoices. ...
  3. Send a formal debt collection letter. ...
  4. Call a collection agency. ...
  5. Take legal action for nonpayment of invoices. ...
  6. Pay attention to your staff.

How long can a doctor wait to bill you?

Medical providers and hospitals have varying time limits by state to send bills, often ranging from months to several years. You are required to pay medical bills, either directly or through insurance, but financial assistance or payment plans may be available.

Can doctors help patients financially?

Learn various ways physicians can help patients who cannot afford to pay for their care, including having open discussions about costs, offering payment plans or a sliding fee scale, and referring patients to assistance programs or financing companies.

What's the most likely reason a patient's HMO won't pay?

If you have an HMO or EPO, with very few exceptions, your coverage is limited to in-network providers that your health plan has a contract with. Your health insurance won't pay if you use an out-of-network provider.

What happens when insurance doesn't want to pay?

If your health insurer refuses to pay a claim or ends your coverage, you have the right to appeal the company's decision and have it reviewed by a third party. You can ask that your insurance company reconsider its decision. Insurers have to tell you why they've denied your claim or ended your coverage.

Which health insurance denies the most claims?

According to the analysis, AvMed and UnitedHealthcare tied for the highest denial rate, with both companies denying about a third of in-network claims for plans sold on the Marketplace in 2023, respectively.

Can a hospital force you to stay if you can't pay?

In short, you have the right to leave the hospital without paying your bill. Whether you have paid or not has no impact on your right to make a medical decision. Additionally, you may leave without signing the discharge form. The healthcare provider would still consider this as leaving against medical advice.

What happens to patients who can t pay their hospital bills in america?

Medical debt can also lead people to avoid medical care, develop physical and mental health problems, and face adverse financial consequences like lawsuits, wage and bank account garnishment, home liens, and bankruptcy.

What happens if you ignore hospital bills?

If you do nothing and don't pay, you could be facing late fees and interest, debt collection, lawsuits, garnishments, and lower credit scores.

Can you withhold treatment from a patient?

First, because the foregoing of life-sustaining therapy is only legally justified if such support represents unwanted treatment, it should be withheld or withdrawn only with the consent of patients or their surrogates, assuming surrogates are available.

What is considered a withholding?

For employees, withholding is the amount of federal income tax withheld from your paycheck. The amount of income tax your employer withholds from your regular pay depends on two things: The amount you earn. The information you give your employer on Form W–4.

Can you refuse palliative care?

Treatment refusal or right to refuse treatment is “the guaranteed right of mentally competent adults to decline medical, psychological, or psychiatric treatment and to express their end-of-life treatment preferences with an advance healthcare directive and appointment of a healthcare proxy decision-maker should they be ...