What does GoodRx do with your information?
Asked by: Brandy Dietrich | Last update: August 16, 2025Score: 4.3/5 (32 votes)
What's the catch in using GoodRx?
Keep in mind that you cannot use GoodRx and insurance at the same time. However, you can use GoodRx instead of insurance or government-funded programs, such as Medicare or Medicaid, to pay for your prescription medications. GoodRx is not insurance.
Who does GoodRx sell your information to?
If you're one of the tens of millions of people who used GoodRx to find bargains on your medications, the drug discount and price-shopping website and app might have done a little more than you bargained for: It sent your sensitive health data to data brokers as well as tech companies like Meta and Google to use for ...
Why is GoodRx being investigated?
The FTC's complaint details GoodRx's pervasive sharing of user data with third parties, including vendors and social media companies. We learn in the complaint that GoodRx, like many healthcare organizations, used Meta's Pixel software to track its users.
What is the lawsuit against GoodRx?
Shortly after the FTC settlement was announced, a class action lawsuit was filed in the U.S. District Court of the Northern District of California against GoodRx that made similar allegations to the FTC – that personal information was disclosed to third parties without users' knowledge or consent, when they had been ...
How GoodRx works to save you money on prescriptions
Why not to use GoodRx?
GoodRx's “not-so-good privacy practices” made it the first-ever company penalized for violating the FTC's Health Breach Notification Rule, according to a post by senior attorney Lesley Fair on the agency's business blog.
What does GoodRx do with your info?
For example, if you make a purchase, we will share information about the transaction as necessary to process the payment, including to protect against fraud. And we may disclose data when we believe that doing so is necessary to comply with applicable law or respond to valid legal process.
Who stopped accepting GoodRx?
But throughout much of 2022, GoodRx was embroiled in a dispute with Kroger. The dispute became public in the spring of that year when Kroger suddenly stopped accepting GoodRx discounts.
What data does GoodRx collect?
The disclosed health information included customers' prescription medications, personal health conditions, personal contact information, and unique advertising and persistent identifiers. However, GoodRx's privacy policy promised customers that it would limit the sharing of personal health information.
Does SingleCare sell your information?
SingleCare employs strict data privacy policies to ensure the protection of data and privacy of our millions of members. SingleCare does not sell user data to any third parties.
Can a pharmacist refuse GoodRx?
Are pharmacies required to accept GoodRx coupons? Participating pharmacies are required to accept GoodRx through contracts with their pharmacy benefit managers (PBMs). An exception is for controlled medications. Accepting a GoodRx coupon for a controlled medication is always at the discretion of the pharmacist.
What are the privacy concerns of GoodRx?
The class action alleges that GoodRx violated federal wiretapping statutes, consumer protection laws and privacy rights stemming from the company's use of website tracking technologies and unauthorized sharing of consumers' health information with Meta Platforms, Google and Criteo for ad purposes.
What company is behind GoodRx?
GoodRx Holdings, Inc. In 2017, the website received about fourteen million visitors a month. As of February 25, 2020, "millions of people" had downloaded the GoodRx app.
Why are pharmacies dropping GoodRx?
Three independent pharmacies have filed separate lawsuits accusing GoodRx, which markets a prescription drug discount card, of conspiring with several pharmacy benefit managers to fix reimbursement fees, the latest skirmish over the opaque pharmaceutical supply chain in the U.S.
Who pays when you use GoodRx?
When you use GoodRx to pay for a prescription, you are choosing to pay without insurance. But you can ask your insurer to reimburse you or to apply your purchase against your deductible. Here's how to apply a payment made with a GoodRx coupon to your insurance deductible.
How do I delete my GoodRx account?
If you would like to close your GoodRx account, you can do so by logging into your account and visiting your account settings page. There you will have the option to delete your GoodRx account.
What happened with GoodRx?
According to the FTC's complaint, GoodRx violated the FTC Act by sharing sensitive personal health information for years with advertising companies and platforms—contrary to its privacy promises—and failed to report these unauthorized disclosures as required by the Health Breach Notification Rule.
Is GoodRx discreet?
GoodRx Gold Home Delivery orders will arrive in a discreet, plain padded envelope, addressed from Truepill, our pharmacy partner.
Why do pharmacies take GoodRx?
GoodRx partners with PBMs to display the contracted price at each pharmacy. Additionally, GoodRx also lists prices from a variety of sources, including specific pharmacy savings programs (e.g., $4 generic medications) and brand drug manufacturer copay cards.
Did Walmart stop taking GoodRx?
GoodRx discounts are still accepted at Walmart and Sam's Club. If you have issues using a GoodRx discount at a Walmart or Sam's Club, please have the pharmacist call 1-866-921-7286.
Why did Kroger stop using GoodRx?
Historically, GoodRx got paid when customers used a PBM coupon to pay pharmacies in cash rather than through insurance, an approach that was at the crux of the grocer's decision to stop working with GoodRx.
Who is cheaper than GoodRx?
Bottom Line. SingleCare and GoodRx make prescription drug prices more affordable for consumers. Both companies have identical aims, but SingleCare generally offers lower pricing and free delivery.
Can a pharmacy refuse to use GoodRx?
Participating pharmacies are required to accept GoodRx through contracts with their pharmacy benefit managers (PBMs). An exception is for controlled medications. Accepting a GoodRx coupon for a controlled medication is always at the discretion of the pharmacist.
Is GoodRx OK to use?
Over 280,000 healthcare professionals recommend GoodRx to their patients. We've helped save patients more than $10 billion. We have an A+ rating from Better Business Bureau and a 5-star user rating in the app store.
Why are drugs cheaper with GoodRx?
By using GoodRx in place of your insurance, you're paying for the cash price of a medication, rather than the insurance price. While a medication may be cheaper this way, the fact of the matter is you're still not using your insurance—which you already pay for.