What happens if I don't return my damaged phone to assurant?
Asked by: Pattie Bayer II | Last update: August 27, 2025Score: 4.3/5 (12 votes)
Do I have to send my phone back to Assurant?
IMPORTANT! We must receive your defective device within 15 days of when you receive your replacement. If we do not receive your device within 15 days, we'll charge the non-return fee. This fee is equal to the no-contract retail price of your defective device (not exceeding $1,400).
What happens if I don't send my old phone back to Asurion?
If you've filed your reimbursement claim for your broken device, you might be thinking you're done—but you still need to mail your damaged device back to Asurion, and here's why: You will be charged a non-return fee if you don't send in your damaged device. It's secure—any data left on your phone will be erased.
What happens if I don't return my damaged phone to T-Mobile?
If you do not return your Device or if you return your Device in a damaged or altered condition, we may take one or more of the following actions: Prevent your Device from working; Elect not to process your service cancellation; Charge you the cost to repair a damaged or altered Device; or.
Does Assurant have a grace period?
What if I miss a premium payment? You have a grace period of 31 days after the due date for the payment of any premium. To receive insurance benefits, your premium payment must be up to date. After the 31-day grace period, your policy will be canceled, and you will not be able to receive benefits.
Assurant Claims | ClaimSecrets
Will Assurant wipe my phone?
All SIM and memory cards are removed and destroyed, personal data is wiped, and each device is checked against the GSMA lost and stolen database.
What happens to policy coverage during the grace period?
If you're in your grace period
Pay all your owed premiums to avoid losing your coverage before your grace period ends. If you don't pay all owed premiums, you may lose your coverage dating back to the first month you missed the premium payment.
How much is the T-Mobile non-return fee?
Non-return
You will be charged a non-refundable fee of up to $500 if: You do not mail the device within 7 days. You mail us a different device. The device has physical or liquid damage.
How long do assurant claims take?
YOU WILL RECEIVE A LETTER ACKNOWLEDGING RECEIPT OF YOUR CLAIM. THE LETTER WILL CONTAIN YOUR CLAIM NUMBER. PLEASE ALLOW 15 BUSINESS DAYS FOR YOUR CLAIM TO BE PROCESSED. AFTER YOUR CLAIM HAS BEEN PROCESSED, YOU WILL RECEIVE A LETTER ADVISING OF APPROVAL, DENIAL OR REQUEST FOR ADDITIONAL INFORMATION.
What happens if the back of your phone is broken?
A cracked back glass exposes these parts to dust, dirt, and moisture, which can cause internal damage. If your phone has been exposed to moisture or dust, it's essential to have a screen replacement or back glass repair done to avoid costly repairs down the line.
Does Asurion give you a new phone or refurbished?
At Asurion, we use high-quality refurbished phones in our mobile protection plans. These devices go through a multipoint refurbishment process that includes stringent quality standards. Our testing includes: Removing personally identifiable information.
What is a non-return fee?
Non-Return Charge means, in respect of Equipment, the amount (if any) payable by the Customer for failing to return the Equipment calculated in the manner set out in the relevant Order Form.
Can I return my phone to AT&T if it's not paid off?
Good to know: We check each smartphone to make sure it's eligible to turn in. If it is, we'll forgive the balance of that phone's installment plan. If your phone isn't in good condition, we'll charge you the difference between the remaining installment balance and the current value of your returned phone.
What is the non return fee for Assurant?
Non-Return Fee means the no-contract retail price of the Device which is the subject of a replacement request at the time You submit Your replacement request, as determined by Us, not to exceed $1400.
Does Assurant replace with brand new device?
Your device will be replaced with a reconditioned device of like type and quality. If a reconditioned device is not available, the replacement will be made with a new device of like type and quality. And because your satisfaction is so important to us, every replacement device comes with a 6-month warranty.
Do I have to send my phone back to Asurion?
- You will be charged a fee if you do not send in your original device.
- Our contract requires you to return your old phone when you get a replacement.
- It's Earth-friendly—we recycle the device for you.
Is Assurant a good company?
85% of employees at Assurant, Inc. say it is a great place to work compared to 57% of employees at a typical U.S.-based company.
How many claims are allowed with Assurant?
There are no limits to the number of approved mechanical breakdown claims after your manufacturer warranty period. Preferred Care, Preferred Care Monthly Coverage and Pixel Pass customers receive up to 2 accidental damage claims within a rolling 12-month period beginning on the date of first repair or replacement.
How long does Assurant take to repair phones?
Once we've completed our assessment we will arrange for mobile phones to be repaired within 1-5 working days.
What is the T-Mobile return policy?
Purchased at a T-Mobile store
Return your device at any T-Mobile store within 14 days. Bring proof of purchase such as an emailed or printed receipt. Bring the device, USB charging cable, and any accessories you'll need to return.
Can I return a Mobile phone if I don't like it?
Use your cooling-off period
You need to tell the seller you don't want the item within 14 days of receiving it. Once you've told the seller, you've got another 14 days to actually send the item back.
What is the hidden fee on T-Mobile?
Introduced in 2004, the "hidden" fee has been increased over the years to a monthly charge of $3.49 per line. The complaint alleges the fee is disclaimed in the "Government Taxes and Fees" section to disguise it as a government charge, passthrough fee, or another regulatory-mandated fee.
How long does an insurance lapse stay on your record?
How Long Does a Lapse Stay on Your Record? An insurance lapse will stay on your record for between six months and three years, depending on your state. This means that you will pay a higher insurance premium on your car until the lapse is no longer on your driving record.
What is the surrender value in insurance?
A surrender value in insurance refers to the amount paid by the insurance company to the policyholder upon terminating the policy before its maturity date. If the policyholder surrenders during the policy tenure, the earnings and savings portion will be paid to him or her.
What happens if I miss my insurance payment?
After your grace period, your auto insurance company may terminate your policy. Before then, your insurer may send you a payment reminder via mail or email. If your policy ends and you don't have another policy lined up, your insurance coverage could lapse.