What happens if UPS loses my package?
Asked by: Prof. Narciso Ledner V | Last update: May 9, 2025Score: 5/5 (64 votes)
Will UPS pay for a lost package?
†If your package is insured through the UPS Capital® Flexible Parcel Multi-Carrier Program (the “FMC Program”) and it is damaged or lost in transit, you'll be reimbursed in accordance with The UPS Store® center's insurance policy issued pursuant to the FMC Program.
Who is responsible for UPS package lost?
With UPS, if you're the recipient, you are going to need to contact the shipper, because all reports of lost packages and claims must be filed by the shipper. If you're the shipper, then you'll be working through a long process with UPS.
Does UPS actually investigate lost package?
– UPS investigates lost packages by conducting a search of their facilities and transportation network. They also review shipping documentation and interview employees who may have had contact with the package. If the package is not found, UPS will reimburse the customer for the declared value of the package.
What happens if UPS says delivered but no package?
File a claim if your package is damaged, it's been days since it's been scanned, or if it says delivered and you cant find it. We'll investigate to see how we can make it right.
Lies, Deceit and UPS - Did UPS Steal My Package?
What can I do if UPS didn't deliver my package?
Initiate the claim
Or, you can also contact the number of UPS claims support at 1-800-PICK-UPS (1-800-742-5877) and say “Refund.”.
What do I do if my package says delivered but I never got it?
What You Can Do: If you still can't find your package and it has been over 24 hours since the 'delivered' status, use your tracking number and submit a service request to your local Post Office™.
How long before UPS considered a package lost?
If a package that was en route to a customer goes certifiably missing and has not arrived at their doorstep four or five days after schedule, then it can be officially considered lost.
Do police investigate lost packages?
Factors Affecting the Investigation
Here are the factors that can influence whether the police will investigate your missing package: Available Evidence: If there's clear security camera footage of a porch pirate, the police will be more likely to investigate.
Does UPS take pictures of delivery?
Does UPS Take Pictures of Delivery: Did you know UPS now takes photos of every delivery? That's right, they've started a new photo process. This gives customers visual proof of their package deliveries. This new step makes packages safer.
Can I sue if UPS lost my package?
Yes, you can sue UPS if they lose your package, but there are certain conditions to consider. Before taking legal action, it's essential to file a claim with UPS regarding the lost package. If UPS denies the claim or does not resolve the issue to your satisfaction, you may have grounds to take them to court.
Who pays when a package is lost?
As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible.
How rare is it for UPS to lose a package?
However, according to UPS's official website, they have a very low package loss rate, with over 98% of packages being delivered on time and without incident. In the rare case that a package is lost, UPS has a comprehensive tracking system and customer service team to help locate and resolve the issue.
What happens if UPS loses your item?
They will initiate a search for the package and try to locate it. If the package cannot be found, UPS will reimburse the shipper for the value of the package and any shipping costs.
How much will UPS cover for a lost package?
For UPS shipments, if you do not declare the value of the item at the time of the transaction and purchase Declared Value for that amount, your maximum reimbursement for the item's value is $100.
Can I get a refund for a lost package?
Alas, if the package is still not found after the “missing mail search,” you may want to request a refund. For domestic mail in the 50 United States, you can submit a refund request by providing proof of purchase. The items you will need include: The tracking number.
Does UPS actually investigate lost packages?
Have a problem with a lost or damaged package? Provide us with the details and we'll put all hands on deck to investigate. File a Claim as a Guest.
Who is responsible if a parcel goes missing?
If you bought something from a business to be delivered, it's the seller's responsibility to make sure the item is delivered to you. If the seller used a courier, they should chase the courier to find out what's happened to your order - it's not your responsibility.
Do lost packages get found?
The USPS processing centers send all their undeliverable mail to the Mail Recovery Center. They scan and open the packages to look for identifying info that may help get the package to its rightful owner if the item has a value of $25 or more. Packages under $25 in value are disposed of and/or recycled.
Will UPS refund me for lost package?
Any refund and/or damage claim is paid back to whoever paid UPS. UPS's contract is with the shipper, not the recipient. If you are the recipient, contact the shipper about a refund or replacement for what you paid the shipper.
When should I be worried my package is lost?
If seven (7) or more days have passed since the date of mailing and the recipient has confirmed the item has not arrived, you may either submit a search request for your lost mailpiece and/or email us.
What if UPS has lost my parcel?
The sender or receiver of a missing UPS package can open a claim with the company for a full refund. The entire claim process with UPS takes an average of 10 days to be completed. You can report a missing UPS package and file a claim at the UPS claims site.
What do I do if UPS says delivered but no package?
Call UPS Customer Service directly at 1-800-742-5877 and explain that your package says it's been delivered, but you can't find it.
Who is responsible if package is delivered but not received?
Liability for Lost or Missing Packages
If the package is lost or damaged during transit with a third-party shipper or delivery service such as the United States Postal Service (USPS) or FedEx, the seller is responsible and usually must replace the item or give you a reimbursement.
What happens if the USPS loses my package?
The USPS may locate the package or discover that it was lost or damaged. In either case, the responsibility shifts from the sender to the carrier. If this happens, the sender should file an insurance claim and request compensation from the carrier. Note that USPS won't pay for an item more than its actual value.