What if I don't agree with my car insurance adjuster?

Asked by: Prof. Katelynn Leuschke Sr.  |  Last update: June 11, 2025
Score: 4.1/5 (40 votes)

Dispute the Decision and File a Complaint Many policies allow you to request arbitration through the insurance company. You'll present evidence to an independent adjuster, who then makes a binding settlement determination. You can also file a complaint with your state department of insurance.

What to do when you disagree with an insurance adjuster?

If you disagree with the adjuster's final estimate, tell the company why. The company may have overlooked something and may make adjustments. Make sure to send any supporting documentation, such as a contractor's estimate for the repairs.

What happens when you reject a car insurance settlement offer?

When you decline an offer from an insurance company, it is an opportunity to commence settlement negotiations. Rejecting a settlement offer signals to an insurer that you will advocate for a fair settlement value that matches your losses.

Do I have to accept car insurance adjusters' offer?

You have every right to deny the insurance adjuster's initial offer and attempt to negotiate a better settlement for yourself. In fact, by accepting the first settlement amount you are offered, you may be underselling the true value of your economic and non-economic losses.

What happens if you don't agree with a total loss adjuster?

Sometimes, insurance adjusters and policyholders disagree on the car's value. When you don't agree with the settlement amount, you can negotiate with your adjuster. They assess the damage and determine how your coverage applies to damages and injuries. to get a better insurance payout.

What if I Don’t Agree With the Car Insurance Adjuster’s Estimate - James Swartz

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What should you not say to a claims adjuster?

Some key phrases to avoid saying to an insurance adjuster include: “I'm sorry.” “It was all/partly my fault.” “I did not see the other person/driver.”

Can you ask for more money when your car is totaled?

In some cases, you may get more insurance money for a totaled car than for repairs. In addition, it is possible to negotiate a higher settlement by providing evidence that your car was worth more than the insurance company's initial valuation.

Can I decline a settlement agreement?

If you disagree with the offer, you can decline it. However, rejecting a settlement offer isn't as simple as saying, “Sorry, I won't accept it.” Instead, before rejecting a settlement offer, it's important to think through this decision.

How do you negotiate with an adjuster?

Here's how to negotiate with insurance adjusters like a pro:

Prepare thoroughly by knowing your policy details and the value of your claim. Gather all evidence, including photos, medical records, and repair estimates. Stay calm, be polite, and firm in your communications.

Who gets the insurance check when a car is totaled?

If you own the car outright, you will receive the check. If not, the check goes to the leasing company or the lender, otherwise known as the lien holder. If you owe money on the vehicle, you should notify the lending company that your car has been totaled.

How do you politely decline a settlement offer?

If you choose to reject the low settlement offer, you must communicate your decision to the claims adjuster. Your legal representative can help you write a letter that states your intentions. Within the letter, you can indicate that you reject the offer and highlight why you deserve a higher settlement amount.

What is a reasonable settlement offer?

The settlement amounts should reflect the damages suffered by the plaintiff, including medical expenses, lost wages, pain and suffering, future medical care, and other related costs. The key to fair financial compensation is to determine whether the offer is reasonable and aligns with the extent of the damages.

When not to accept a settlement offer?

Here are key cases when not to accept: The Offer Doesn't Cover Long-Term Medical Expenses: If you'll need ongoing medical treatments, surgeries, or therapy, an early offer may not account for these future costs. Accepting it could leave you paying out-of-pocket for necessary care.

How to beat the insurance adjuster?

What Is the Single Best Way to Scare an Insurance Adjuster?
  1. Write a convincing demand letter to your insurance company.
  2. Carefully review any settlement offers you receive.
  3. Reject a settlement offer in writing on your behalf.
  4. Counter your lowball settlement offer.

Can you ask for a different adjuster?

Even if you don't hire a private claims adjuster, you can still work with the insurance company's adjuster. If you're not pleased with the initial adjuster that your insurance provides, you can contact them and request a new person.

Should I trust an insurance adjuster?

That said, it's always prudent to use caution when you're speaking to an insurance adjuster after an accident. These individuals have the tough job of thoroughly reviewing your case to determine an appropriate payout, and they may not always have your best interests at the forefront of their minds.

How do I argue with my car insurance adjuster?

Negotiate Respectfully But Firmly

If an adjuster offers less than you believe is fair, don't be afraid to push back. Voice your disagreement calmly and respectfully. Explain your reasoning and provide evidence to justify asking for a higher settlement. Make a reasonable counteroffer based on your documentation.

Do insurance adjusters lowball?

Insurance adjusters are often given bonuses or other incentives based on how much money they save the company by getting claimants to accept low settlements. Making lowball offers is a key way insurers try to minimize payouts and protect their bottom line.

How to get a higher insurance settlement?

  1. The Personal Injury Settlement Process.
  2. Have an Injury Settlement Amount In Mind.
  3. Don't Jump at the First Injury Settlement Offer.
  4. Get the Adjuster to Justify a Low Injury Settlement Offer.
  5. Emphasize Emotional Points.
  6. Put the Settlement in Writing.
  7. Getting Help With a Personal Injury Claim.

What happens if you don't agree with an insurance adjuster?

File a Complaint: If necessary, file a complaint with the insurance company or regulatory authorities. Don't Settle for Less: Refrain from accepting a low settlement offer without proper evaluation. Be Prepared for Legal Action: If negotiations fail, be ready to file a lawsuit to protect your interests.

What happens if you don't agree with the settlement?

If you and the insurance company ultimately can't agree on a settlement amount, your next option for seeking compensation is to file a personal injury lawsuit. This is a significant escalation of your claim and shouldn't be done lightly.

Can I refuse an insurance settlement?

Accident victims might choose to reject an insurance settlement offer if it does not cover all accident-related losses, including medical care, lost wages, and other damages. This is especially true if the victim has suffered serious, potentially catastrophic injuries and has not reached maximum medical improvement.

How do you argue the value of a totaled car?

If you believe the insurance company underestimated the value of your vehicle, try these steps:
  1. Ask for the Valuation Report.
  2. Research the Comparables on the Valuation Report.
  3. Dispute Any Condition Adjustments on the Comparables.
  4. Send Your Own Comparables to the Adjuster.
  5. Consider Hiring an Appraiser.

How to get more money out of a car insurance claim?

  1. Understand Your Damages. The foundation of any car accident claim is your damages. ...
  2. Resist the Rush to Accept an Initial Offer. ...
  3. Hire an Experienced Attorney. ...
  4. Build and Preserve a Strong Case. ...
  5. File Your Case Promptly. ...
  6. Avoid Discussing Your Case with the Insurance Company. ...
  7. Stay Off Social Media. ...
  8. Make a Good Impression in Court.

Do you have to accept insurance offer on a totaled car?

Most insurance companies want to pay minimum amounts on claims. That means that compensation offers are often unreasonably low. They count on the fact that many people assume they have no choice but to accept those offers. You don't have to take an unfair offer; you can negotiate for more money.