What is a claims mailing address?

Editorial team Published on

A claims mailing address is the specific physical or P.O. Box address where a healthcare provider or policyholder must mail paper insurance claim forms and bills.

Where to Find It

  • Insurance Card: The correct address for paper medical claims is usually printed on the back of the member's insurance card.
  • Payer Website: Insurance companies and Medicare providers list specific addresses online based on the specific plan type, state, or medical service.

What is claims mailing address?

A claims mailing address is the specific post office box or location where you or your doctor must mail paper insurance claim forms and bills to get paid.

How to Find Your Specific Address

  • Check your insurance card: Look at the back or front of your member ID card for a printed claims submission address.
  • Visit the provider portal: Search the official website of your insurance company under their provider or member support sections.
  • Call customer service: Use the phone number listed on your insurance card to ask the representative for the correct mailing destination.

Common Examples

  • Medicare: Mailed using form CMS-1490S to your state's specific Medicare Administrative Contractor (MAC) address.
  • Humana Medical: Sent to P.O. Box 14601, Lexington, KY 40512-4601.
  • Wellcare: Sent to P.O. Box 31372, Tampa, FL 33631-3372.

What is the claims mailing address for Medicare?

Medicare does not have a single national mailing address for claims; instead, paper claims must be mailed to your state's specific Medicare Administrative Contractor (MAC).

How to Find Your Claims Address

  • Check the Form: If you are filing a patient request for medical payment using the CMS-1490S form, look at the instructions on pages 13–18 for the correct address corresponding to the state where you received services.
  • Identify your MAC: Go to the official Medicare Claims and Appeals page to find the specific contractor that handles claims for your location.
  • Call for Help: You can call 1-800-MEDICARE (1-800-633-4227) to ask which specific address your paperwork should be mailed to.

Where do you typically find the claims mailing address on an insurance card?

You can typically find the claims mailing address printed on the back of an insurance card.

Where to Look on the Card

  • Back of the Card: Look for a section labeled Claims Submission, Send Claims To, or Provider Services.
  • Payer ID: Many cards list an electronic Payer ID here instead of a physical mailing address, since most modern claims are submitted digitally rather than on paper.

What to Do If It Is Missing

  • Call Customer Service: Not all insurance cards print a paper claims address on the back. If it is missing, call the member services or provider phone number listed on the card to ask for the correct mailing address.
  • Check the Website: Visit the insurance company's official provider portal listed on the card to find specific regional or plan-based submission addresses.

What is the Anthem Blue Cross claim mailing address in Indiana?

The standard commercial and professional claims mailing address for Anthem Blue Cross and Blue Shield in Indiana is Anthem Blue Cross and Blue Shield Claims Department, P.O. Box 105187, Atlanta, GA 30348-5187.

Specific Indiana Claim Addresses

  • Commercial / Professional Claims:
    Anthem Blue Cross and Blue Shield
    P.O. Box 105187
    Atlanta, GA 30348-5187
  • Indiana Medicaid (HIP, Hoosier Healthwise, Hoosier Care Connect) Claims:
    Anthem Blue Cross and Blue Shield
    Claims, Mail stop: IN999
    P.O. Box 61010
    Virginia Beach, VA 23466
  • Federal Employee Program (FEP) Claims & Correspondence:
    Anthem Blue Cross and Blue Shield Indiana
    P.O. Box 105557
    Atlanta, GA 30348-5557

Email scam claims $1,000 deposit to trick recipients

9 related questions found

What is the claims mailing address for Aetna?

Aetna's claims mailing address depends on your specific plan type, as different divisions use different post office boxes.

Standard / Individual Medical Claims

  • Standard Member Medical Claims:
    Aetna Life Insurance Company
    P.O. Box 14089
    Lexington, KY 40512-4089
  • Voluntary Plans:
    PO Box 14079
    Lexington, KY 40512-4079

Pharmacy Claims

  • Pharmacy Claims:
    Aetna
    PO Box 52444
    Phoenix, AZ 85072-2444
  • Mail-Order Drugs (CVS Caremark):
    CVS Caremark
    PO Box 659541
    San Antonio, TX 78265-9541

Medicare & Specialized Plans

  • Aetna Medicare:
    PO Box 14088
    Lexington, KY 40512
  • Aetna Medicare Appeals & Grievances:
    PO Box 14067
    Lexington, KY 40512

Medicaid (Aetna Better Health)

  • Addresses vary by state (for example, Aetna Better Health of Illinois uses PO Box 982970, El Paso, TX 79998). Check your specific state's Aetna Better Health provider portal for exact routing.

What is an insurance mailing address?

An insurance mailing address is the specific location where your insurance company sends your bills, policy documents, and written correspondence.

Types of Insurance Addresses

According to the LogRock Commercial Truck Insurance Guide, policy records often contain multiple types of addresses depending on the function:

  • Mailing / Correspondence Address: Where you receive bills, renewal notices, and general policy mail.
  • Physical / Business Address: Your primary office or residential location.
  • Garaging Address: Where a vehicle is kept or parked most of the time (crucial for auto insurance pricing).
  • Claims Mailing Address: Where you or your providers send medical bills, loss notices, and claim paperwork.

Best Practices and Considerations

  • Keeping it Current: On Reddit, opinions are mixed on alternative addresses, but there is a general consensus that updating your insurance mailing address to your true current residence prevents missed legal notices or coverage gaps.
  • Matching Records: For auto insurance, insurers generally require your mailing address and your vehicle's physical garaging location to be accurate, and many states prefer it to align with your driver's license.

How do you submit medical claims to Medicare?

Most of the time, your doctor or health provider submits medical claims to Original Medicare for you.

When You Must Submit a Claim Yourself

You only need to file a claim yourself in rare cases. This happens if a provider refuses or fails to submit a bill to Medicare, or if you get care from an out-of-network or opt-out provider who does not file claims.

Steps to File a Claim

  • Get the form: Download and print the Patient Request for Medical Payment form (CMS-1490S).
  • Fill out the form: Complete all sections, including your Medicare number and an explanation of the medical services.
  • Gather documents: Attach an itemized bill from your doctor or supplier. The bill must show the date of service, the place of service, descriptions of each service or supply, the charges, and the provider's name and address.
  • Mail the claim: Send the completed form and your itemized bills to your state's Medicare Administrative Contractor (MAC). You can find the exact mailing address on your Medicare Summary Notice (MSN) or by calling 1-800-MEDICARE.
  • Observe the deadline: You must mail your claim within 12 months (1 year) of the date you received the service.

What is the mailing address for Medicare claims in Pennsylvania?

Mailing Medicare Part B paper claims for Pennsylvania should be sent to Novitas Solutions at P.O. Box 3418, Mechanicsburg, PA 17055-1854.

Mailing Addresses by Delivery Method

  • Regular Mail (Part B Claims):
    Novitas Solutions
    P.O. Box 3418
    Mechanicsburg, PA 17055-1854
  • Priority Mail or Commercial Couriers (UPS/FedEx):
    Novitas Solutions, Inc. (Attention: Claims Department)
    2020 Technology Parkway, Suite 100
    Mechanicsburg, PA 17050

What address should I use for Medicare?

You should use your permanent residential address (where you actually live for at least half the year) for Medicare.

Why Your Address Matters

  • Plan Availability: Your physical location determines which Medicare Advantage (Part C), Prescription Drug (Part D), or Medigap plans you can buy.
  • Cost Changes: Medigap prices can vary based on your specific zip code.
  • No Permanent Home: If you do not have a fixed home, you can use a post office box, a shelter, a clinic, or the address where you regularly receive mail.

How to Update Your Address

Medicare shares records with the Social Security Administration (SSA), so you must update your address through them:

  • Online: Log into your my Social Security account.
  • Phone: Call Social Security at 1-800-772-1213 (TTY 1-800-325-0778).
  • In Person: Visit your local Social Security office.