What is a complaint index and why is it important?

Asked by: Karolann Gutmann  |  Last update: October 15, 2022
Score: 4.8/5 (22 votes)

The Complaint Index illustrates the number of overall complaints relative to the amount of premium written. The premium volume is an indicator of the activity of a company and how many individuals/businesses are insured by the company.

What is a complaint index?

The Complaint Index Ratio Table shows consumer complaints filed with the Department of Insurance. The index is weighted by premiums received from the insurance company. The Complaint Index Ratio Table provides information including: Health Carriers. Life Carriers.

What insurance companies have the most complaints?

Geico customers were most likely to complain about claims (53.6%), while Chubb customers were the least (38.6%). Nationwide had the most favorable Complaint Index rating for auto insurance, while Chubb did best for home insurance.

What is NAIC complaint ratio?

The “median complaint ratio” from the NAIC is always 1.00, meaning half of insurers have a ratio above 1.00 and half have a ratio below. Numbers lower than 1.00 are better. Higher numbers mean more complaints than the median.

How do I file a complaint with the Louisiana insurance commissioner?

The easiest way to file a complaint is online at www.ldi.la.gov. You can also print out a paper complaint form from the website or obtain a copy by calling 1-800- 259-5300.

What is the Consumer Complaint Database, and why is it important?

24 related questions found

What does filing a complaint with the attorney general do?

After a complaint is filed, it is reviewed by an attorney general representative who determines whether: The complaint is appropriate for mediation by the office. If it should be referred to another governmental entity that may be more suited to assist with the consumer's complaint. Or both depending on the situation.

What are the duties of the Louisiana insurance Commissioner?

He is ultimately responsible for the collection of Insurance Premium Taxes and Fees as well as the approval of all policy forms offered to Louisiana citizens, and has a host of licensing and regulatory duties to ensure a fair and safe market for Louisiana's insurance consumers.

What is NAIC stand for?

The National Association of Insurance Commissioners (NAIC) is the U.S. standard-setting and regulatory support organization created and governed by the chief insurance regulators from the 50 states, the District of Columbia, and five U.S. territories.

What is the most reliable life insurance company?

Our Best Life Insurance Companies Rating
  • #1 Haven Life.
  • #2 Bestow.
  • #3 New York Life.
  • #3 Northwestern Mutual.
  • #5 Lincoln Financial.
  • #5 John Hancock.
  • #7 AIG.
  • #7 State Farm.

Do insurance adjusters get bonuses for denying claims?

Unfortunately, this is exactly the case for many insurance company employees. Adjusters are offered a number of incentives to deny claims-even if the customer's claims should be covered under the policy.

Which insurance company has the highest customer satisfaction?

USAA is the best insurance company in our ratings. According to our 2022 survey, USAA customers report the highest level of customer satisfaction and are most likely to renew their policies and recommend USAA to other drivers. USAA also has the lowest rates in our study, beating the national average by 35%.

How are complaint rates calculated?

The complaint rate is a rate which shows how often your subscribers complain to mailbox providers about receiving your email. Mailbox providers calculate complaint rates by dividing the number of complaints by the number of messages delivered to your subscribers' inboxes.

Is Allstate good at paying claims?

Is Allstate good at paying claims? According to the J.D. Power 2021 U.S. Auto Claims Satisfaction StudySM, Allstate ranked slightly below average for its claims experience, with a score of 870 out of a possible 1,000 points.

Is Elephant Insurance owned by Allstate?

Elephant Insurance is owned by Admiral Group, plc – one of the United Kingdom's largest insurance providers. Admiral Group, plc owns four insurance companies, including Elephant Insurance, as well as nine other insurance-related companies, a financial services company and two law firms.

What is NAIC also called as?

A regulatory support organization governed by chief insurance regulators from all 50 states. Written by CFI Team. Updated April 16, 2020.

Is NAIC self regulated?

The NAIC is not a regulator; while its members are the insurance commissioners (i.e., the chief insurance regulators) of each U.S. state and six territories, the NAIC is a non-governmental organization that concerns itself with insurance regulatory matters but does not actually regulate.

Does the NAIC regulate all states?

The National Association of Insurance Commissioners (NAIC) is a nonprofit, nonpartisan organization governed by the chief insurance regulators of the 50 states, the District of Columbia, and the five U.S. territories: American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the Virgin Islands.

Is USAA a good company?

USAA has an A++ (Superior) financial strength rating from AM Best and an A+ rating from the Better Business Bureau (BBB). In our 2022 car insurance survey that polled 1,000 consumers, 64% of USAA policyholders stated they were very satisfied with the company, the highest of any insurer.

Is Progressive insurance Good?

Progressive is rated No. 8 on our list of the Best Car Insurance Companies of 2022, and many drivers may be able to find better coverage elsewhere.

Does insurance cover water damage?

Water damage to your property is usually covered as a standard feature in your buildings insurance policy. Often referred to as 'escape of water' by insurers, it can be caused by several issues, from burst pipes due to freezing temperatures, to a leaking dishwasher or an overflowing blocked toilet.

Who is in charge of Louisiana State insurance Department?

James J. Donelon has served as Insurance Commissioner for the State of Louisiana since 2006. He has been elected and re-elected five times, making him the longest-serving insurance commissioner in Louisiana history, and currently is the second longest-serving insurance commissioner in the nation.

What does the Louisiana Department of Insurance do?

Description: The State office of the Louisiana Department of Insurance protects citizens by enforcing Louisiana's insurance laws, provides consumer information, and investigates complaints against companies.

Who is the Insurance Commissioner for the state of Louisiana?

Louisiana Commissioner of Insurance

Jim Donelon has served as Commissioner of Insurance for the state of Louisiana for more than 15 years.