What is it called when an insurance company refuses to pay?

Asked by: Mozelle Hilpert  |  Last update: August 24, 2025
Score: 4.2/5 (58 votes)

If you have submitted a valid claim to your insurance company, and it is refusing to pay or settle your claim, the insurance company may be acting in bad faith.

What to do if the insurance company doesn't want to pay?

If your health insurer refuses to pay a claim or ends your coverage, you have the right to appeal the company's decision and have it reviewed by a third party. You can ask that your insurance company reconsider its decision. Insurers have to tell you why they've denied your claim or ended your coverage.

What to do when an insurance company ignores you?

You should try to contact the supervisor of the adjuster (if there is one). If not, you can report the company to your state's insurance commission. You may also want to consult with a personal injury lawyer (if you were injured).

What is an example of a bad faith claim?

Refuse To Pay a Valid Claim

Under state law, insurance companies must use fair claims practices. If the insurer denies a claim the policy should cover, this action could qualify as bad faith. EXAMPLE: An uninsured motorist hits your car and you suffer personal injury and property damage.

What happens if another insurance company won't pay?

Prepare for Litigation. If other avenues don't lead to a satisfactory resolution, your lawyer may recommend filing a lawsuit against the insurance company. Litigation can be a longer process, but it might be necessary to receive fair compensation for your damages.

What if My Insurance Company Refuses to Pay? St. Louis Attorney Spencer Farris Answers

17 related questions found

What are subrogation rights?

“Subrogation” refers to the act of one person or party standing in the place of another person or party. It is a legal right held by most insurance carriers to pursue a third party that caused an insurance loss in order to recover the amount the insurance carrier paid the insured to cover the loss.

Whose insurance company do I call after an accident?

But perhaps you're unclear about the process. You might think that calling the other driver's insurance first makes sense since they hit you. Actually, you'll be better off contacting your insurance company first instead of depending on the other driver. Let's find out why.

How much can you sue an insurance company for bad faith?

In other words: once you have a bad faith claim, the recovery is no longer limited to the amount of the policy. So, although you have a $50,000 UM policy, if your insurance company acts in bad faith and you have a million-dollar injury, you could recover the million dollars.

What is the insurance company obligated to do?

California law imposes a duty of good faith and fair dealing on insurers. This duty requires insurers to act in a fair, honest, and reasonable manner when handling claims. Insurers must not intentionally or unreasonably delay or deny valid claims.

How do you prove bad faith?

To establish a case of insurance bad faith, you need to prove the following elements:
  1. The Existence of a Valid Insurance Contract. ...
  2. Unreasonable Denial or Delay of Claim. ...
  3. Failure to Conduct a Proper Investigation. ...
  4. Breach of Duty of Good Faith and Fair Dealing.

Can you sue an insurance company for not responding?

Seeking Legal Advice

A lawyer specializing in insurance law can guide you through your options and help you decide on your next steps. Yes, it is possible to sue an insurance company if they are taking too long to settle a claim, as this could be considered bad faith.

How do I fight back against insurance companies?

With a lawyer handling the legal intricacies, you can focus on recovering from your injuries. Hiring an experienced personal injury lawyer is the best way to stand up to insurance companies and fight for the full compensation you deserve.

When should you sue an insurance company?

You may be able to sue your insurance company for bad faith if they intentionally neglect to perform the duties necessary according to your policy. If the insurance company knows that the claim is valid but they deny it anyway, you may be able to sue for bad faith.

How do I force an insurance company to pay?

Keep in mind that insurance companies are never forced to pay any injury claim until you have a Court Order called a “Final Judgment” telling them they must pay you. Until you have that in your hand, they only pay if and when they want to. Filing suit is how you take control of your case.

What are the odds of winning an insurance appeal?

Capital Public Radio analyzed data from California and found that about half the time a patient appeals a denied health claim to the state's regulators, the patient wins. The picture is similar nationally.

What are the legal obligations of insurance?

Obligation #1: An insurer must treat its insured's interests with the same consideration it gives its own interests. This means that a claims adjuster must give the policy holder the benefit of the doubt. The claims adjuster should be looking for reasons to find coverage, not for reasons to deny coverage.

What standard of care an insurance agency owes an insurance company?

Duties of an Agent to its Company

In particular, the agent owes the insurer loyalty, fairness and honesty, and a duty to act in good faith and to keep the insurer informed of material matters that relate to the insurance or to the agency/company relationship.

Who oversees insurance companies in the US?

The National Association of Insurance Commissioners (NAIC) provides expertise, data, and analysis for insurance commissioners to effectively regulate the industry and protect consumers.

Can I sue my insurance company for emotional distress?

Yes, you can sue for emotional distress under the common law standard, but it can be hard to prove. This is because you must show that the result of your claim denial caused you pain and suffering or emotional distress. This intangible loss can be more difficult to prove than, say, the cost of medical bills.

What is considered bad faith from an insurance company?

Bad faith insurance refers to the tactics insurance companies employ to avoid their contractual obligations to their policyholders. Examples of insurers acting in bad faith include misrepresentation of contract terms and language and nondisclosure of policy provisions, exclusions, and terms to avoid paying claims.

Can I sue my insurance company for taking too long?

The answer to this question is complex, but California health insurance providers are bound by state law to respond to claims within a specific amount of time. If they fail to do so, you may have the basis for a lawsuit against your insurer due to bad faith.

Should you talk to the other insurance company?

You are not legally obligated to speak with the other insurance company's representative or provide them with any information. Politely decline to discuss the specifics of the accident or your injuries and inform them that any necessary information will be provided through your car accident lawyer.

When someone hits you, do you call your insurance or theirs?

Even if the damage is minor, it is important to contact your own insurance provider as soon as possible (no matter who you think is at fault) to ensure that you can get your claim started and completed quickly.