What is the 5 10 rule in healthcare?

Asked by: Dulce Leannon  |  Last update: December 23, 2023
Score: 4.1/5 (35 votes)

The rule dictates that when a staff member is 10 feet from a guest, the staff smiles and makes direct eye contact, and when they are within five feet, the staff verbally greets the guest. Applying this principle to nursing homes is a simple, inexpensive way to enrich patient and staff lives.

What does the 5 10 rule mean?

The idea behind the 10:5 rule is that anytime you find yourself within 10 feet (3 meters) of someone, you should smile and make eye contact. When you are within 5 feet (1.5 meters) of someone, you should greet them with a friendly hello or other greeting.

How do you use the 10 and 5 techniques to greet customers?

Understanding the 10 and 5 Staff Rule

Simply explained, the 10 and 5 Rule suggests that anytime a guest is within ten feet of a staff member, the staff member should make eye contact and warmly smile to acknowledge the oncoming guests.

What is the rule of 5 in nursing?

Most health care professionals, especially nurses, know the “five rights” of medication use: the right patient, the right drug, the right time, the right dose, and the right route—all of which are generally regarded as a standard for safe medication practices.

What is the 10 20 rule in hospitality?

When the customer moved to within 5 feet, you greeted them. I believe we need to go beyond the 10-5 Rule and institute the “20-10 Rule.” If someone gets within 20 feet of you, they get a smile and a wave. If a person gets within 10 feet of you, they get a smile, a wave, and a friendly hello from you.

The 10-5 Rule: Creating a Warm and Inviting Environment

22 related questions found

What is the 80 20 rule staffing?

In the workplace, the Pareto principleOpens a new window means that 80% of the responsibility and work are shouldered by only 20% of your employees. Meaning, most of the work and effort are from the minority of your staff.

What is the 80 20 rule in service?

What is the 80/20 Tip Rule? Generally speaking, under the 80/20 Tip Rule, any employee who spends more than 20% of their work week performing tasks that don't specifically generate tips is not eligible for a tip credit and must be paid the full federal minimum wage.

What are the 5 P's of patient safety?

Hourly rounding incorporates behavioral and environmental components2. The focused hourly assessment includes the completion of the evaluation of the“5P's”: Pain, Potty, Positioning, Possessions and Personal needs.

What is under 12 rule in nursing?

Children get priority for lungs donated from children younger than 12, but they have to wait for children between 12 and 17 to decline lungs donated from 12- to 17-year-olds before they get a chance at them.

What is the rule of 5 in medical terms?

In the drug discovery setting, the Rule of 5 predicts that poor absorption or permeation is more likely when there are more than 5 H-bond donors, 10 H-bond acceptors, the molecular weight is greater than 500, and the calculated Log P (CLog P) is greater than 5.

What is the 10 5 2 rule in customer service?

The 10 and 5 rule is famous in the hospitality industry as a simple reminder to consistently greet people that you encounter. When customers are 10 feet away from you, use a non-verbal greeting such as a smile or a wave. When customers are 5 feet away from you, greet them verbally.

How do you welcome a client?

Here are some steps you can follow to greet customers and create a memorable shopping experience:
  1. Dress professionally. ...
  2. Be friendly. ...
  3. Acknowledge customers quickly. ...
  4. Make eye contact. ...
  5. Ask questions. ...
  6. Take your time. ...
  7. Remember customer preferences. ...
  8. Show customers to products.

What is the 10x10 rule in guest service?

I've expanded the Disney concept in my customer service training workshops by encouraging employees to greet customers within 10 seconds of coming within 10 feet of them. I call it the 10-10 rule.

What is the 10 foot rule for customer service?

For those of you who don't know, the 10-foot rule is simply the regular acknowledging and greeting of your customers. If a customer is within 10 feet of you, they should be engaged. Why is this rule so popular and so important?

What is the 10 and 10 rule?

This rule is, in essence, asking yourself “What will be the consequence(s) of my action/decision in 10 minutes, 10 months, 10 years”. This framework affords us an immediate, mid, and long-term view of the impact of our decision.

How many inches should you keep between you and a guest?

PERSONAL = Eighteen inches to four feet.

Personal space begins around eighteen inches from another person and may extend out to about four feet.

What are the 4 ethical rules in nursing?

Nursing ethical principles can be broadly categorized into four major ethical nursing principles:
  • Autonomy: The right to self-determination. ...
  • Beneficence: The promotion of good. ...
  • Justice: Fairness or an equal distribution of benefits. ...
  • Nonmaleficence: The avoidance or minimization of harm.

What is the first rule of nursing?

The very first canon of nursing, the first and the last thing upon which a nurse's attention must be fixed, the first essential to the patient, without which all the rest you can do for him is nothing, with which I had almost said you may leave all the rest alone, is this: TO KEEP THE AIR HE BREATHES AS PURE AS THE ...

What are nursing red rules?

What is a Red Rule? A Red Rule is an act that has the highest level of risk or consequence to patient or Associate safety if not performed exactly, each and every time. “Red” designates the highest priority for exact compliance – STOP all action if you can't comply (except in rare or urgent situations).

What are the 6 rights of patient safety?

The right patient, the right drug, the right dose, the right route and the right time form the foundation from which nurses practice safely when administrating medications to our patients in all health care settings.

What do the 4 P's stand for medical?

The four Ps (predictive, preventive, personalized, participative) [3] (Box 21.1) represent the cornerstones of a model of clinical medicine, which offers concrete opportunities to modify the healthcare paradigm [4].

What are the 5 high risk activities for patient handlers?

Some examples of patient handling tasks that may be identified as high-risk include: transferring from toilet to chair, transferring from chair to bed, transferring from bathtub to chair, repositioning from side to side in bed, lifting a patient in bed, repositioning a patient in chair, or making a bed with a patient ...

What is the tip rule?

Federal law prohibits employers from keeping any portion of the tips or from including supervisors or managers in the tip pool. This is true regardless of whether the employer takes a tip credit or pays employees the full minimum wage.

What is the Pareto law?

The Pareto principle, also known as the 80/20 rule, is a theory maintaining that 80 percent of the output from a given situation or system is determined by 20 percent of the input. The principle doesn't stipulate that all situations will demonstrate that precise ratio – it refers to a typical distribution.

What is the Pareto formula?

The Pareto principle or "80-20 rule" stating that 80% of outcomes are due to 20% of causes was named in honour of Pareto, but the concepts are distinct, and only Pareto distributions with shape value (α) of log45 ≈ 1.16 precisely reflect it.