What is the downside to AT&T?


Editorial team Published on

The biggest drawbacks of AT&T include high monthly plan prices, frequent billing discrepancies, and a lack of extra perks or entertainment subscriptions compared to competing carriers.

Major Cons of AT&T

  • High Cost: AT&T phone and internet plans tend to be expensive compared to smaller discount carriers (MVNOs) and some competitors.
  • Billing Inaccuracies: Customers frequently report unexpected extra fees, missing promotional discounts, and incorrect charges on their monthly statements.
  • Lack of Perks: Unlike other major networks, basic postpaid unlimited plans offer very few "bells and whistles," free streaming services, or entertainment extras.
  • Frustrating Support: Dealing with customer service or in-store staff often involves long wait times and difficulty resolving billing disputes.
  • Data Throttling and Limits: Some unlimited plans deprioritize speeds during heavy network traffic, and hotspot data may cost extra or face strict caps.
  • Deceptive Marketing: Misleading indicators like displaying "5GE" for standard LTE connections and confusing device installment terms frustrate shoppers.