What not to say when talking to an insurance adjuster?

Asked by: Bailey Beer  |  Last update: August 27, 2025
Score: 4.6/5 (57 votes)

Some key phrases to avoid saying to an insurance adjuster include: “I'm sorry.” “It was all/partly my fault.” “I did not see the other person/driver.”

What should you not say to a claims adjuster?

Admitting Fault, Even Partial Fault.

Even if you think you may be partly at fault for the accident, do not discuss this with an adjuster. Avoid any language that could be construed as apologetic or blameful.

How to answer insurance adjuster questions?

Be cautious about the information you provide to the insurance adjuster. Only share details directly relevant to the crash and your claim. Avoid discussing your personal life, schedule, or anything unrelated to the incident. Oversharing can give the adjuster information they will use to minimize your claim.

How do you beat a claims adjuster?

What Is the Single Best Way to Scare an Insurance Adjuster?
  1. Write a convincing demand letter to your insurance company.
  2. Carefully review any settlement offers you receive.
  3. Reject a settlement offer in writing on your behalf.
  4. Counter your lowball settlement offer.

What triggers an insurance investigation?

Inconsistencies and delayed claims can trigger alarm bells, leading the insurance company to closely scrutinize the legitimacy of your case. The duration of your recovery is not only critical for calculating the compensation but also for evaluating the credibility of your claim.

Contractors Should Never Settle Insurance Claims With Adjusters

39 related questions found

How long does it take for an insurance adjuster to make a decision?

Typically, insurance companies have 15 days to acknowledge receipt of the claim you submit. That does not mean they have to decide within that time frame. They then have 15 days to investigate the claim. They have 40 days to settle the claim from start to finish.

What is the first thing an insurer must investigate before taking on a claim?

Insurance companies must search for and consider evidence that supports coverage for the claim. Thus, insurance companies cannot close their eyes to evidence that supports coverage and focus solely on the evidence that denies coverage. Too narrow a focus of investigation?

What do insurance companies fear the most?

It's simple: Insurance companies' legal teams hate having to go before juries. Naturally, it's up to juries to apply the law in a fair and even-handed manner. However, it never helps insurance companies to be seen as the villains who are trying to get one over on people in genuine need.

How to get the most from an insurance claim?

Maximize Your Insurance Claim Payout: 10 Tips for Understanding and Negotiating the Estimate
  1. Never Accept the First Offer.
  2. Never Sign Anything Before Consulting.
  3. Hire a Professional to Review and Give You Advice.
  4. Look Out for These Four Specifically.
  5. Show Proof if You Want to Argue the Estimate.

How to argue with an insurance adjuster?

Negotiate Respectfully But Firmly

If an adjuster offers less than you believe is fair, don't be afraid to push back. Voice your disagreement calmly and respectfully. Explain your reasoning and provide evidence to justify asking for a higher settlement. Make a reasonable counteroffer based on your documentation.

How do I prepare for an insurance adjuster visit?

Be Prepared: Before you talk to the insurance claims adjuster, make sure you're organized and have all your documentation in order. This preparation includes all relevant documentation that will support your claim, including police reports, medical records, and bills.

What are insurance adjusters looking for?

Adjusters inspect property damage or personal injury claims to determine how much the insurance company should pay for the loss. They might inspect a home, a business, or an automobile. Adjusters interview the claimant and witnesses, inspect the property, and do additional research, such as look at police reports.

What is the STAR method for claims adjuster?

Understanding the STAR Method

Situation: Describe the context within which a task was performed, or a challenge was faced. Task: Explain the specific task or challenge involved. Action: Detail the actions taken to address the task or challenge. Result: Shre the outcomes or results of those actions.

Can you trust your insurance adjuster?

That said, it's always prudent to use caution when you're speaking to an insurance adjuster after an accident. These individuals have the tough job of thoroughly reviewing your case to determine an appropriate payout, and they may not always have your best interests at the forefront of their minds.

What should you not say to a loss adjuster?

Understand that everything you say whether in person or over the phone, can be used against you in their final assessment. Avoid providing incomplete or potentially detrimental information that could be used to lower the settlement offer, like failing to mention pre-existing damage.

Why would an adjuster deny a claim?

If there is any indication that their policyholder isn't responsible the insurer will deny your claim. Claims may also be denied if there's evidence to show that the policyholder isn't entirely to blame for an accident. In California, anyone who contributes to an accident can be held responsible for resulting injuries.

How can I increase my insurance settlement?

Follow these steps to get more money from your car accident settlement:
  1. Don't be in a rush to settle.
  2. Get all the medical treatment you need.
  3. Consider hiring a lawyer.
  4. Do not take the first offer (or the second)
  5. Seek professional legal advice about the value of your case.

Can you ask for more money when your car is totaled?

In some cases, you may get more insurance money for a totaled car than for repairs. In addition, it is possible to negotiate a higher settlement by providing evidence that your car was worth more than the insurance company's initial valuation.

What happens if you disagree with an insurance adjuster?

File a Complaint: If necessary, file a complaint with the insurance company or regulatory authorities. Don't Settle for Less: Refrain from accepting a low settlement offer without proper evaluation. Be Prepared for Legal Action: If negotiations fail, be ready to file a lawsuit to protect your interests.

Who is the most trusted insurance company?

Best car insurance companies
  • Best for customer satisfaction: Erie Insurance.
  • Best for seniors: Nationwide.
  • Best for liability insurance: Auto-Owners.
  • Best for claims filing : State Farm.
  • Best for bundling: American Family.
  • Best for accident forgiveness: Progressive.
  • Best for military members and veterans: USAA.

What reduces the amount paid in a claims settlement?

Contributory Negligence: Insurers may try to shift blame onto you to reduce or eliminate their payout. Threatening Litigation: Some insurers use the threat of a lengthy legal battle to pressure claimants into accepting lower settlements.

Should you be honest with insurance company?

Providing accurate information is key to a fair and equitable claims processing. When policyholders are honest with their insurance companies, it builds trust and strengthens the relationship between the two parties. Dishonesty can undermine the entire insurance system and lead to higher premiums for everyone.

What is a bad faith claim?

Looking for evidence that supports the insurance company's basis for denying a claim and ignoring evidence that supports the policyholder's basis for making a claim is considered bad faith. If an insurer fails to promptly reply to a policyholder's claim, that act of negligence, willful or not, is considered bad faith.

What are the two most common claim submission errors?

The two most common claim submission errors are incorrect patient information and missing or inaccurate procedure codes. Explanation: Submitting medical claims is a critical process in healthcare administration, and errors can lead to claim denials, delays in reimbursement, and additional administrative work.

How does an insurer determine the settlement amount after a claim?

Insurance companies consider various factors when calculating settlement offers, including:
  1. Liability. The first thing an insurer looks at is who was at fault for the accident. ...
  2. Policy Limits. ...
  3. Severity of Injuries. ...
  4. Medical Treatment. ...
  5. Lost Wages. ...
  6. Property Damage. ...
  7. Pain and Suffering. ...
  8. Other Damages.