What to do if I can't get into my MyChart account?

If you cannot get into your MyChart account, go to your healthcare organization’s MyChart login page and use the built-in self-service recovery tools or contact your provider's support team.

Step-by-Step Recovery Options

• Forgot Username or Password: Click "Forgot login information?", "Forgot password?", or "Forgot username?" directly beneath the login boxes on your health system's MyChart website or mobile app.
• Two-Step Verification: Enter the registered email address or mobile phone number associated with your profile to receive a security code via text or email.
• Security Questions / Identity Check: Follow the prompts to answer identity verification questions (such as your date of birth or zip code) to reset your credentials.
• Account Lockouts: If you are locked out due to too many failed login attempts, the account typically unlocks automatically after a short waiting period (usually around 30 minutes).
• Contact the Help Desk: If self-service recovery fails or your account becomes deactivated, look for the MyChart help desk phone number listed on your healthcare organization's login or FAQ page and call them directly to verify your identity and restore access.

You can regain access to your account by going to the MyChart Recovery Page and selecting the forgot login option.

Steps to Recover Username or Password

• Go to the login screen: Open your healthcare provider's MyChart app or website.
• Select recovery links: Click Forgot Username? or Forgot Password? below the login fields.
• Enter verification details: Provide your registered email address or mobile phone number to receive a security code.
• Verify your identity: Input the verification code sent to your phone or email, along with requested details like your date of birth.
• Reset your credentials: Create a new password or retrieve your username, then log back in.

If You Need Extra Help

• Deactivated accounts: Too many failed password attempts may lock or deactivate your account.
• Contact support: Call your specific healthcare organization's MyChart help desk if you no longer use the old email or phone number.

There is no single nationwide customer service phone number for MyChart because MyChart is a software platform licensed independently by individual healthcare organizations and hospital networks.

How to Find Your Number

• Check Your Provider's Portal: Log in or go to the specific MyChart login page for your doctor or hospital network (e.g., Spartanburg Regional uses 1-888-84-CHART, while Premier Health uses (866) 668-0592).
• Look at Your After Visit Summary: Your activation code, instructions, and dedicated local tech support phone number are typically printed on your visit paperwork.
• Search Your Provider: Search online for your specific hospital system followed by "MyChart support phone number."

You can troubleshoot and recover your account using the Official MyChart Help Guide.

MyChart login issues usually happen due to incorrect credentials, temporary account lockouts, or browser problems.

Common Fixes

• Check Credentials: Make sure your Caps Lock is off and autofill hasn't entered an old password or extra spaces.
• Select the Right Provider: Verify you selected the correct healthcare organization or clinic location, as each portal is separate.
• Clear Browser Data: Clear your cache and cookies, or try a different web browser or device.
• Account Lockout: Too many failed tries will temporarily lock your account. It unlocks automatically after a short wait, or you can use the recovery links.

How to Recover Your Account

• Click Forgot Username or Forgot Password on the login screen to reset your details via text or email verification.
• If you do not receive a verification code, check your spam folder or make sure the short code 27182 is not blocked on your phone.
• If problems persist, most users on Microsoft Q&A recommend calling your specific healthcare provider's MyChart technical support desk directly for assistance.

Yes, your MyChart account can be locked after too many failed login attempts.

What Happens When You Get Locked Out

• Automatic Unlock: Accounts usually unlock on their own after a waiting period.
• Timed Lockout: The exact wait time depends on how many incorrect attempts were made.
• Support Help: If you need access right away, call your healthcare provider's MyChart help desk to unlock it sooner.

How to Recover Your Account

• Reset Password: Go to the login page and click Forgot Password or Can't remember your password to get a verification code sent to your email or phone.
• Use a Trusted Device: Try logging in from a phone, tablet, or computer you used before.
• Call Support: If you cannot reset it yourself or if your account gets deactivated after too many failed tries, contact your specific clinic or hospital support line.