What to do when an insurance company won't respond?
Asked by: Ms. Nya O'Conner V | Last update: September 20, 2025Score: 4.4/5 (64 votes)
- Document All Contact Regarding Your Insurance Claim. ...
- Contact Your Insurance Representative's Supervisor. ...
- Report the Insurance Company to Your State Department of Insurance. ...
- File a Lawsuit to Get the Insurance Company to Respond.
What to do if an insurance company ignores you?
You should try to contact the supervisor of the adjuster (if there is one). If not, you can report the company to your state's insurance commission. You may also want to consult with a personal injury lawyer (if you were injured).
How long does an insurer have to respond?
For Road Traffic Accident (RTA) claims, insurers have 15 business days from the claim notification to respond. For Employers' Liability (EL) claims, the process allows insurers 30 days to acknowledge the claim. For Public Liability (PL) claims, insurers are given 40 days to acknowledge the claim.
What to do when an insurance adjuster won't answer?
If you've called your adjuster and the person filling in for them when not available, call the main number and speak to someone and request to have a new adjuster as well as a reason as to why you're requesting it. Sometimes that's the only course of action when you have an unresponsive adjuster.
What if an insurance company is taking too long?
The law requires insurance companies to acknowledge receipt of a claim within 15 days after they receive it. They must communicate their decision on the claim within 15 business days after receiving all necessary information related to the claim. If they fail to do so, policyholders have the right to sue for delay.
What US Insurance Companies Aren’t Telling You | Informer
Can you sue an insurance company for not responding?
File a Lawsuit to Get the Insurance Company to Respond
The final approach to getting the response you require is filing an insurance claim lawsuit. When you file a lawsuit, the insurance company is served paperwork that legally requires them to answer and begin the process of resolving your case.
What happens if insurance doesn't respond in 30 days?
Insurers Do Not Need to Respond to Demand Letters
However, your attorney will be ready to take action against the company if they refuse to give your claim the attention it deserves. This might be by filing a civil lawsuit against the company if they continue to handle your claim in bad faith.
Why is my insurance not answering?
Ignoring your calls and being unresponsive are common tactics insurance companies use to get the upper hand and minimize payouts for claims. Here's why: Insurance companies make money by not paying claims. If they can ignore you and pay you less, it means more profits in their pockets, helping their bottom line.
What not to say when talking to insurance adjuster?
Some key phrases to avoid saying to an insurance adjuster include: “I'm sorry.” “It was all/partly my fault.” “I did not see the other person/driver.”
How to escalate an insurance claim?
Contact your state insurance department.
Explain the reasons for the disagreement to a consumer services representative at the department. While they can't resolve or otherwise handle every complaint, the department will collect the information and alert you if your case is chosen to be individually reviewed.
When an insurance company won't settle?
Be Prepared for Legal Action: If negotiations fail to yield a fair settlement, pursuing legal action against the insurance company may become necessary. Your attorney can guide you through the legal process, working on your behalf to protect your rights.
Why do insurance companies take so long to respond?
Insurance companies often have to do their own investigating when it comes to determining liability. This includes collecting information about a submitted claim, reviewing evidence, and other tasks. Insurers do this to confirm the validity of the claim and how to move forward with it.
Should I talk to the other person's insurance company?
After an accident, it's advised not to speak with the other driver's insurance company. You are not legally required to speak with the other driver's insurance company or give a recorded statement. They often employ tactics to use your statements against you, potentially minimizing your payout.
How do I fight back against insurance companies?
- Internal appeal: If your claim is denied or your health insurance coverage canceled, you have the right to an internal appeal. ...
- External review: You have the right to take your appeal to an independent third party for review.
Why is my claims adjuster ignoring me?
Understand potential reasons you are being ignored
Insurance companies may ignore even valid claims for a range of self-serving reasons: They want to avoid paying out money whenever possible to maximize profits. They are chronically overwhelmed and disorganized with high claim volumes.
When should you sue an insurance company?
You may be able to sue your insurance company for bad faith if they intentionally neglect to perform the duties necessary according to your policy. If the insurance company knows that the claim is valid but they deny it anyway, you may be able to sue for bad faith.
How do I get my insurance adjuster to respond?
How to scare home insurance adjuster?
- Write a convincing demand letter to your insurance company.
- Carefully review any settlement offers you receive.
- Reject a settlement offer in writing on your behalf.
- Counter your lowball settlement offer.
What to do if an insurance company is ignoring you?
If an insurance company is ignoring you, you have options. You may also be able to hold the insurance company accountable by filing a bad-faith claim. A bad faith claim could lead to reimbursement for your original losses and additional money in interest for the insurance company's wrongdoing.
Can you request a new insurance adjuster?
Even if you don't hire a private claims adjuster, you can still work with the insurance company's adjuster. If you're not pleased with the initial adjuster that your insurance provides, you can contact them and request a new person.
Why is the insurance adjuster not responding?
Sometimes, they might just need to reassess your case. If new information pops up, adjusters might step back to reevaluate how your claim fits with the guidelines or policies. It's frustrating, but it could be a good sign that they're taking your case seriously!
Can I sue an insurance company for taking too long?
The answer to this question is complex, but California health insurance providers are bound by state law to respond to claims within a specific amount of time. If they fail to do so, you may have the basis for a lawsuit against your insurer due to bad faith.
How long does it take for an insurance adjuster to make a decision?
Typically, insurance companies have 15 days to acknowledge receipt of the claim you submit. That does not mean they have to decide within that time frame. They then have 15 days to investigate the claim. They have 40 days to settle the claim from start to finish.
Why is my insurance company taking so long?
It can take quite a while to investigate an accident, especially when it comes to determining liability for the accident. The insurance company has to collect information about the claim, review evidence, and carry out other tasks to ensure the claim is valid and make a plan for moving forward with it.