Where can I find my Medi-Cal card?

You can find your Medi-Cal card, known as the Benefits Identification Card (BIC), by checking your mail or contacting your local county office if it was not delivered.

Where to Find or Replace Your Card

• Mail Delivery: The state automatically mails the white and blue BIC card to you in a separate letter after your Department of Health Care Services enrollment is approved.
• Online Account: You can manage your account and request help or replacement cards through BenefitsCal at BenefitsCal.com.
• Local County Office: If your card is lost, damaged, or stolen, contact your local county social services office or call the Medi-Cal automated replacement line at 1-888-472-4463.
• Managed Care Plan ID: If you belong to a specific health plan (such as L.A. Care or CalOptima Health), you will also receive a separate plan ID card directly from your insurer. Call your plan's member services if you need a replacement for that specific card.

You can find your Medi-Cal client identification number (CIN) or Beneficiary Identification Card (BIC) number by checking your online account on BenefitsCal or by calling the Medi-Cal Rx Customer Service Center at 1-800-977-2273.

Ways to Find Your Medi-Cal ID Number

• Check Online Portals: Log into your account on BenefitsCal where you applied or manage your benefits, or check your managed health plan's online member portal (such as L.A. Care or Health Net).
• Review Past Mail or Documents: Look for past Notice of Action letters, welcome packets, county correspondence, or pharmacy printouts from previous doctor visits. Your ID number is usually listed there.
• Call Medi-Cal Customer Service: Call the Medi-Cal Rx support line at 1-800-977-2273 (available 24/7) or contact your local County Medi-Cal Office. You will need to provide your full name, date of birth, and Social Security number (SSN) to verify your identity.
• Contact Your Healthcare Provider: If you have seen a doctor or filled a prescription recently, call your clinic's billing or patient records department. They can look up your client index number using your personal information.

You can order a replacement Medi-Cal Benefits Identification Card (BIC) online by logging into your account at BenefitsCal.

How to Request a Replacement Card on BenefitsCal

• Log in to your BenefitsCal account using your registered email or phone number.
• Go to your dashboard and look for the Support Requests or Things to Do section.
• Select Benefits Card Replacement or the option to replace a medical card.
• Check your mailing address on the confirmation screen to make sure it is correct. (Note: If your address has changed, you must update your profile or contact your county office first.)
• Select the household members who need a new card and click Request Card.

Replacement physical cards typically arrive in the mail within 7 to 10 days. If you have a specific managed care health plan (such as L.A. Care, Health Net, or Blue Shield), you can also log into your specific health plan's online portal to view a digital copy or request a replacement provider ID card.

Yes, Medi-Cal will send you an identification card in the mail called a Benefits Identification Card (BIC) once your application is approved.

What to Expect

• The BIC Card: This is your main state-issued Medi-Cal card (white with blue writing or featuring California poppy flowers). You must show it to doctors and pharmacists to get care.
• Managed Care ID Card: After you get your BIC, you will also receive a separate member ID card from your specific health plan (like L.A. Care or Health Net) if you enroll in a local managed care plan.
• Timeline: The BIC usually arrives in the mail shortly after your approval notice. If you need a replacement later, you can request one online through BenefitsCal.

You can use Medi-Cal services without your physical card if you are already enrolled and your eligibility is active in the system, but providers will need your Medi-Cal ID number or Social Security number to look it up.

What You Need to Know

• Active Coverage: If you are enrolled, your coverage remains active even if you lose your plastic Benefits Identification Card (BIC).
• Provider Lookup: Doctors, pharmacies, and clinics can often verify your active eligibility using your personal information, such as your name, date of birth, and Social Security number or Medi-Cal ID number.
• Managed Care ID: If you belong to a specific Medi-Cal managed care plan (like L.A. Care or Health Net), showing your health plan ID card along with a photo ID may help staff locate your records faster, though you should still get a replacement BIC.
• Emergencies: In a true medical emergency, go to the hospital immediately; emergency rooms are required to treat you and can verify emergency coverage.
• Getting a Replacement: If your card is lost, damaged, or stolen, contact your local county office to request a new BIC.