Who is the CEO of Asurion?

Asurion carries a large amount of debt—totaling approximately $15.6 billion—but it is not in default or bankruptcy.

Debt Overview

• Total Debt: Roughly $15.6 billion following recent bond issuances to fund corporate growth and acquisitions.
• Recent Financing: Asurion issued $3.3 billion in bonds to finance its acquisition of London-based Domestic & General and to refinance existing obligations.
• Credit Rating: Major credit agencies like S&P Global Ratings and Moody's rate Asurion’s debt as "speculative" or non-investment-grade (holding a 'B+' or 'BB-' rating depending on the specific tranche).

Financial Standing

• Ability to Pay: Rating agencies view the debt load as sizable yet manageable due to Asurion's steady revenue (around $9 billion annually) and healthy cash generation from smartphone and electronics insurance.
• Operations: The privately held company continues normal operations, routinely utilizing large-scale borrowing and refinancing to fund long-term business strategies rather than facing imminent insolvency.

Asurion has approximately 16,500 to 18,000 employees globally.

Workforce Details

• Global Headcount: Official company resources from Asurion state they have over 18,000 employees worldwide, while recent data intelligence platforms estimate around 16,570 workers.
• Geographic Distribution: Roughly 63.5% of the workforce is based in North America, with the remaining employees located in global hubs across regions like Southeast Asia (including a customer solutions center in the Philippines) and South America.
• Operations: Employees support over 300 million global customers through remote technical assistance, corporate offices, and nearly 700 retail and mobile repair locations under uBreakiFix by Asurion.

Yes, Asurion has faced several proposed and settled class action lawsuits over the years regarding warranty sales, employee benefits, and wage claims.

You can track active filings and legal news via ClassAction.org's Asurion Page.

Recent and Notable Lawsuits

• 401(k) Fees Lawsuit (2026): Employees filed a proposed class action in Tennessee federal court accusing Asurion of mismanaging their retirement plan by allowing excessive administrative recordkeeping fees and underperforming default investments.
• Smart Home Support Fraud Claims (2021): A proposed class action (Simoni v. Asurion Warranty Services) accused Verizon and Asurion of fraudulently soliciting and surreptitiously billing customers for "Smart Home Support" plans through hidden monthly charges.
• Kronos Data Breach Wage Suit (2022): A lawsuit alleged that Asurion failed to properly pay employees following a data breach that disabled internal timekeeping systems.
• Past Settlements: Asurion has settled older class actions related to call center wage-and-hour compliance, employee overtime, and inadequate disclosures on cell phone insurance policies with carriers like T-Mobile.

Baris Oran is the incoming Chief Financial Officer of Asurion, effective October 15, 2026.

Leadership Transition Details

• Incoming CFO: Baris Oran takes over the role. He joins from Amrize and previously worked as CFO at GXO Logistics.
• Previous CFO: Andrea Magyera Jimenez previously held the position. She will transition to a Senior Advisor role to help with the leadership handoff.
• Reporting Structure: Oran will report directly to Chief Executive Officer Guru Gowrappan.

You can read more about the announcement via Yahoo Finance.

The average total compensation for a Vice President at Asurion is approximately $384,000 per year.

Compensation Breakdown

• Base Salary: Typically ranges from $187,000 to $295,000 per year, with a median base of around $235,000.
• Additional Pay (Bonuses & Stock): Includes median cash bonuses of about $48,000 and stock/equity bonuses averaging around $101,000.
• Total Pay Range: Total yearly compensation generally falls between $334,000 and $531,000 depending on the specific department, location (such as Nashville, TN), and level of experience.