Who should you call first when needing to file an insurance claim?

Asked by: Leslie Rempel DDS  |  Last update: April 25, 2025
Score: 4.7/5 (43 votes)

Call your insurance provider after you've called the police and checked that all parties involved in a car accident are not injured. Whether or not you're at fault, you're not responsible for contacting the other party's insurance company.

Whose insurance do I call first?

Even if you think you may be to blame, you should never admit fault after an accident. And even when the other driver is clearly at fault, it's best to call your insurance company first. Here's why calling your insurer first is usually the best approach.

What to do before filing an insurance claim?

10 Things to Consider Before Filing an Insurance Claim
  1. File Quickly. It's best not to wait to file a claim. ...
  2. Show Your Knowledge. ...
  3. Be Diligent. ...
  4. Find Experts to Help. ...
  5. Make a List. ...
  6. Work With Insurance Adjusters. ...
  7. Document Insurance Adjuster Interactions. ...
  8. Report and Document Damages.

Do I call my agent to file a claim?

Most insurance companies will allow you to file a claim online or through a mobile app, by phone with one of their agents, or by filling out a claims form and sending it to them via email or fax. It's your choice!

What not to say when talking to an insurance adjuster?

Some key phrases to avoid saying to an insurance adjuster include: “I'm sorry.” “It was all/partly my fault.” “I did not see the other person/driver.”

Should I Talk to the Other Driver's Insurance Company After an Accident? | Car Accident FAQ (2020)

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What should you not do when making an insurance claim?

While temporary repairs are a good idea, don't make permanent repairs. An insurance company may deny a claim if you make permanent repairs before the damage is inspected. If possible, determine what it will cost to repair your property before you meet with the claims adjuster.

When should you call an insurance adjuster?

Once you file a claim, the insurance company will assign an adjuster to assess the damages. However, this process can take time, especially if there's a high volume of claims. By calling an insurance claims adjuster first, you can expedite the process and ensure that your claim is processed quickly.

How to start an insurance claim?

Six Steps in Making an Insurance Claim
  1. Step One: Contact Your Agent Immediately. ...
  2. Step Two: Carefully Document Your Losses. ...
  3. Step Three: Protect Your Property from Further Damage or Theft. ...
  4. Step Four: Working with Adjustor. ...
  5. Step Five: Settling Your Claim. ...
  6. Step Six: Repairing Your Home.

Should I file a claim if I'm at fault?

If you damage someone else's vehicle during a significant collision, and you're at fault, you should always file a claim.

Do I call the other person insurance?

First and foremost the answer to that is, no. Legally, there is no requirement for you to speak with the other driver's insurance company.

What is the downside of filing an insurance claim?

It could increase your premiums

When determining your premiums, insurance companies consider your likelihood of filing a future claim — which could cost them money. The higher your perceived risk, the more likely you are to pay more in premiums. Your claims history tends to play a direct role.

What are the 5 steps to file a claim?

Your insurance claim, step-by-step
  1. Connect with your broker. Your broker is your primary contact when it comes to your insurance policy – they should understand your situation and how to proceed. ...
  2. Claim investigation begins. ...
  3. Your policy is reviewed. ...
  4. Damage evaluation is conducted. ...
  5. Payment is arranged.

When someone hits you, do you call their insurance?

You should call both, regardless of who you think is at fault. If it turns out the other driver is at fault, their insurance will pay, but it's helpful to have your insurance company involved.

Do you call your insurance agent or insurance company?

Filing a claim or coverage questions. Call your insurance agent with almost anything regarding your policy. If you want to update your insurance policy or just have questions make sure to contact your agent.

Does your insurance go up if someone hits you?

If you are involved in an accident and file a claim, even if it was not your fault, your insurance company may see you as a higher risk to insure and increase your rates. Consider speaking with a licensed insurance agent to see how much insurance could increase after an accident where you're not at fault.

Does it matter who calls insurance first?

Even if the damage is minor, it is important to contact your own insurance provider as soon as possible (no matter who you think is at fault) to ensure that you can get your claim started and completed quickly.

How long do you have to report a car accident to your insurance?

How Long Do You Have to Report an Accident to Insurance In California? Insurance Claim Time Limit. California car insurance companies may have different requirements and procedures for filing an accident claim. In California, personal injury claims from accidents must be filed within two years from the incident date.

Will my insurance go up if I file a claim and its not my fault?

Some may raise your premiums by 10 percent, while others may charge you only 2 percent more. In addition, certain states, such as California and Oklahoma, don't allow insurance companies to increase rates after a non-fault claim.

Should I file an insurance claim for bumper damage?

It may not make sense to file a claim if the bumper damage is minor and the repair cost is lower than your auto insurance deductible. If you have a low deductible, it may be worthwhile to file a claim, even for minor repairs.

What is a good way to start a claim?

How to Write a Claim: Start with a Question: Many writers find it useful to pose the issue as a question—a question that will be answered through the position they take. Remember you need to skip vague questions that most readers wouldn't debate or convert them to questions that allow different stances.

What are the four steps when filing an insurance claim?

The 4 Main Steps of an Insurance Claim Process
  1. Notification. The first step is to notify: advising your insurance company that you want to file a claim. ...
  2. Investigation. During the investigation process, the insurance company will gather information about the incident to determine coverage and liability. ...
  3. Repair. ...
  4. Settlement.

Can I file a claim the same day I get insurance?

If you purchased an insurance policy, any accident that occurs after you purchased the policy should be covered. This includes accidents that occur on the same day you purchased the policy. Please understand that buying insurance after a crash will not help at all.

What not to say to insurance claim adjuster?

Eight things NOT to say to an insurance adjuster are:
  • admitting fault,
  • anything about your injuries,
  • anything on the record,
  • speculating about the crash,
  • that you do not have a lawyer,
  • providing unnecessary information,
  • accepting a settlement, and.
  • sharing medical records.

Should you talk to another person's insurance company?

You are not legally required to speak with the other driver's insurance company or give a recorded statement. They often employ tactics to use your statements against you, potentially minimizing your payout. You should report the accident to your own insurance company.

What happens if you don't call your insurance after an accident?

Failing to contact your insurance company shortly after being in a car accident can lead to them denying your claim. Waiting to contact your insurance company can also make it more difficult for the insurance company to investigate your case, which could lead to you receiving a lower settlement amount.