Why did Aetna send me a debit card?

Asked by: Rickie Pollich  |  Last update: October 13, 2025
Score: 4.7/5 (45 votes)

The Aetna Medicare Payment Card is a preloaded debit card that Aetna Medicare members received on or before January 1, 2023. The purpose of this card is to make it easier for members to pay for medical services or, for certain plans, medical services and over-the-counter (OTC) expenses.

Why did I get a debit card from Aetna?

Aetna offers OTC benefits through a preloaded Aetna Payment card provided by PayFlex. With the card, you can buy certain over-the-counter items listed in your OTC catalog. If you have a Dual Special Needs Plan, you'll also have access to an Extra Benefits Card.

What can I use my Aetna debit card for?

Members can use the card in person at participating retail stores to buy healthy foods, over-the-counter items, personal care items, and pet care supplies. Online shopping is only available at Aetna.NationsBenefits.com or on the BenefitsPRO app.

Is Aetna sending out prepaid cards?

We make it easy, too. If you're a new member, we'll mail you an Extra Benefits Card, a Benefits Mastercard® Prepaid Card, with monthly allowances called “Wallets.” If you're a returning member, you can continue to use the Extra Benefits Card you already have — be sure to hold on to it.

Why did my insurance send me a debit card?

An insurer may issue debit cards to claimants on a voluntary basis in accordance with the Program in lieu of issuing settlement checks to pay property/casualty insurance claims, provided that the insurer: i) makes the funds accessible to the claimant within the applicable timeframes for paying settlements; ii) fully ...

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42 related questions found

What is an insurance debit card?

The debit card makes it easy to access funds in your pre-tax benefits accounts, reducing your out-of-pocket costs. At many merchants, it also simplifies the way expenses are verified for eligibility. How It Works. Swipe your benefits debit card to instantly. pay for eligible expenses with funds from.

Why did my insurance company send me money?

The first check you get from your insurance company is often an advance against the total settlement amount, not the final payment. If you're offered an on-the-spot settlement, you can accept the check right away. Later, if you find other damage, you can reopen the claim and file for an additional amount.

Why did I receive a benefits mastercard prepaid card from Aetna?

As an Aetna® Assure Premier Plus (HMO D-SNP) plan member, you have added benefits to help you meet your health goals. At the top of the list: Your Extra Benefits Card, a Benefits Mastercard® Prepaid Card. It has a quarterly allowance you can use to buy eligible products that can help you stay well.

Can you buy gas with an Aetna debit card?

On the right hand side, it is the Aetna Medicare Extra benefits card that some members will get. And I'll go over all of the plans that utilize this. This enables members to pay for things like healthy foods, groceries, utilities. So that does include your gas, electric.

What is an Aetna card?

Your ID card gives key information about your Aetna plan: 1 Your member ID and group number. 2 List of up to five family members. 3 Plan (this is the plan you choose when searching for a doctor, hospital or other providers).

Can I withdraw money from my Aetna?

Q: How do I withdraw money from my HSA? A: You can use your Aetna HSA debit card or checks to get instant access to your HSA dollars to pay for qualified out-of-pocket expenses quickly and easily. Use your HSA debit card or checks, not your cash.

What are the foods I can get with my Aetna card?

Many Aetna D-SNP members get a benefit card with an allowance for approved foods like produce, dairy products, meat, pantry staples and more.

Can I buy gas with my healthy benefits card?

This allowance can be used for Over-the Counter (OTC) Items, groceries, home utilities and gas at the pump.

Why did I get a debit card?

When you hold a checking account with a bank or credit union, you will likely be issued a debit card. This card allows you to make secure and instant purchases in-store or online using money from your checking account to directly pay for purchases, as well as make cash withdrawals from ATMs.

Who qualifies for the Flex card?

To get a Medicare flex card, you must be eligible to enroll in a Medicare Advantage Plan that offers a flex card as a benefit. To be eligible for a Medicare Advantage plan, you must qualify for Original Medicare Parts A and B. This means you must be 65+ years of age or have a qualifying disability.

How do I know if I owe Aetna money?

If you owe an amount after your plan pays your provider, you'll receive a bill from your provider. It will be for any charges that you're responsible for paying. An EOB will also include a general overview of certain best practices.

Can I buy soda with a healthy benefits card?

Items that do not qualify include non-food and pet items, alcohol, baby formula, candy, chips, coffee shop items, desserts, fresh baked goods, soda, and tobacco. To check if an item is approved, members can download the Healthy Benefits Plus app, scan the product and it will advise if item is allowable.

Do I need a PIN to use my Aetna debit card?

Important news: If you have an FSA debit card

Debit cards can now be used as “debit” or “credit.” However, a merchant may ask you to use the card as a debit card. This means you will need a personal identification number (PIN). When your card is activated, it is assigned a PIN.

What can I buy with my Aetna OTC card?

Your OTC allowance can be used on items like pain relief, cold and allergy remedies, first aid supplies, dental and eye care, vitamins and minerals and personal care items including sunscreen, lotions, and cotton swabs. Aetna Medicare Advantage members receive $30 to spend every three months.

Why did Aetna send me a card?

The Aetna Medicare Payment Card is a preloaded debit card that Aetna Medicare members received on or before January 1, 2023. The purpose of this card is to make it easier for members to pay for medical services or, for certain plans, medical services and over-the-counter (OTC) expenses.

Why did I get a prepaid debit card?

With a regular debit card, there's always the danger of spending more than what's available in your checking account and overdrawing. A prepaid card allows you to load exactly the amount of money you have to spend. Once the balance reaches zero, you can't spend any more until you reload more funds.

Can I use my Aetna extra benefits card for gas?

Aetna Medicare Extra Benefits Card: All D-SNPs will include a preloaded debit card with a new Extra Supports Wallet4 featuring an allowance and more ways to spend it. The flexible allowance can be used to buy healthy foods, OTC items,10 gas, transportation, personal care items and pet care supplies.

Why is my health insurance sending me checks?

Why did my insurance company mail the check to me? Some insurance companies send checks directly to the policy holder. We will bile claims as a courtesy for the patient. It is the responsibility of the patient to make sure the bill is paid in full.

Can you keep the check from insurance claim money?

The short answer is that yes, you can choose to do whatever you want with the insurance money, but you need to ask yourself whether or not this is the best decision. If you need the cash more than you need to pay for the repairs, then this might seem like the correct decision.

Why did I get a disbursement check from my insurance company?

If you live in California, your insurance company is now legally required to issue you a check for 25% of your contents limits and four months of your “Additional Living Expense” coverage without requiring receipts or an itemized inventory.