Why is my claims adjuster ignoring me?

Asked by: Miss Ericka Leffler PhD  |  Last update: February 11, 2025
Score: 4.5/5 (60 votes)

Understand potential reasons you are being ignored Insurance companies may ignore even valid claims for a range of self-serving reasons: They want to avoid paying out money whenever possible to maximize profits. They are chronically overwhelmed and disorganized with high claim volumes.

What to do if your insurance adjuster ignores you?

You should try to contact the supervisor of the adjuster (if there is one). If not, you can report the company to your state's insurance commission. You may also want to consult with a personal injury lawyer (if you were injured).

What to do if an insurance claim adjuster is not responding?

Contact Their Supervisor: If you still don't receive a response, reach out to the adjuster's supervisor or manager. Provide them with the details of your situation and the lack of communication. Check Your Policy: Review your insurance policy to understand the claims process and any timelines for communication.

Why won't my insurance adjuster answer my calls?

Simply call frequently in an effort to put your name at the head of the list for the adjuster to return your call. Many insurance adjusters have more cases than they can really handle and the squeaky wheel approach is usually effective.

How long does it take for a claims adjuster to respond?

Standard Waiting Time

Typically, after reporting a claim to your insurance provider, you can expect a claims adjuster to reach out within 24 to 48 hours. This initial contact will be to gather more details about the incident and potentially schedule a time for an in-person inspection of the damages.

What should I do if the insurance adjuster won't call me back?

37 related questions found

What not to tell a claims adjuster?

Some key phrases to avoid saying to an insurance adjuster include: “I'm sorry.” “It was all/partly my fault.” “I did not see the other person/driver.”

Can I sue my insurance company for taking too long?

The answer to this question is complex, but California health insurance providers are bound by state law to respond to claims within a specific amount of time. If they fail to do so, you may have the basis for a lawsuit against your insurer due to bad faith.

Why hasn't my adjuster contacted me?

Sometimes, an adjuster does not return your calls because they are overworked. The insurance company just has not hired enough employees. While this situation is not the adjuster's fault, it is not your fault either. You still need and deserve to have your claim reviewed promptly.

How do I argue with my insurance adjuster?

Negotiate Respectfully But Firmly

If an adjuster offers less than you believe is fair, don't be afraid to push back. Voice your disagreement calmly and respectfully. Explain your reasoning and provide evidence to justify asking for a higher settlement. Make a reasonable counteroffer based on your documentation.

Can you sue an insurance company for not responding?

Seeking Legal Advice

A lawyer specializing in insurance law can guide you through your options and help you decide on your next steps. Yes, it is possible to sue an insurance company if they are taking too long to settle a claim, as this could be considered bad faith.

How do you beat claims adjuster?

What Is the Single Best Way to Scare an Insurance Adjuster?
  1. Write a convincing demand letter to your insurance company.
  2. Carefully review any settlement offers you receive.
  3. Reject a settlement offer in writing on your behalf.
  4. Counter your lowball settlement offer.

What is a bad faith claim?

Looking for evidence that supports the insurance company's basis for denying a claim and ignoring evidence that supports the policyholder's basis for making a claim is considered bad faith. If an insurer fails to promptly reply to a policyholder's claim, that act of negligence, willful or not, is considered bad faith.

What to do if an adjuster refuses to cooperate?

File a Lawsuit

If the insurance adjuster refuses to work with you no matter what you do, asking the court to get involved may be the only way to pursue the compensation you deserve.

Why is the insurance adjuster not responding?

Sometimes, they might just need to reassess your case. If new information pops up, adjusters might step back to reevaluate how your claim fits with the guidelines or policies. It's frustrating, but it could be a good sign that they're taking your case seriously!

Why is my insurance ghosting me?

Insurance companies often try to avoid liability for a claimant's losses entirely through delays or wrongful claim denials. Sometimes, an insurance company will ignore your claim and not return your phone calls to save money. If an insurance company is ignoring you, be proactive about pursuing coverage.

Should I talk to a claims adjuster?

It's best to be cautious when making statements to insurance adjusters after a collision, especially if they intend to record what you say. While you should cooperate with the adjuster, carefully consider what you will say beforehand. Always consult a lawyer before giving any recorded statements.

How do I get my insurance adjuster to respond?

  1. 5 Tips for Getting Speedy Responses from Claims Adjusters. by Jodi Mathy.
  2. Know that your claims adjuster is trying. ...
  3. Give them at least 24 hours to respond. ...
  4. Leave good voicemails. ...
  5. Email is generally better than calling. ...
  6. If your claims adjuster is truly MIA, escalate it.

How to negotiate a pain and suffering settlement?

How to Negotiate Pain and Suffering in a Car Accident Claim
  1. Prepare well. ...
  2. Learn about pain and suffering. ...
  3. Keep your tone with the adjuster professional. ...
  4. Explain how the injury affected your life. ...
  5. Do not be shy. ...
  6. Tell the insurance adjuster how painful the whole experience was. ...
  7. Explain how painful the treatment was.

Why do insurance companies play games?

It is more common than you might think for insurance companies to try to reduce settlements and payouts after any type of injury or car accident. In fact, sometimes insurers utilize tactics designed to deny claims altogether or limit settlements so that victims do not receive fair compensation for their suffering.

Why is my insurance adjuster ignoring me?

Insurance companies may ignore even valid claims for a range of self-serving reasons: They want to avoid paying out money whenever possible to maximize profits. They are chronically overwhelmed and disorganized with high claim volumes.

Why is my insurance adjuster taking so long?

Here are some common reasons they might try to drag out settling your claim: Insurance companies are a business. Auto insurance companies are profit-driven entities whose goal is to make money. They may delay settling your claim to minimize their financial losses.

What to do if claim adjuster won't answer calls?

You can begin by attempting to contact the insurance claims adjuster and provide them with a list of times and dates you have tried to reach them. It is important to make it clear that you would like to know what is going on with your insurance claim.

What to do if your insurance company ignores you?

5 Steps to Take When an Insurance Company Ignores You
  1. Make a Follow-Up Call. ...
  2. Document & Keep Everything. ...
  3. Stay Calm If or When You Do Make Contact with an Adjuster. ...
  4. Do NOT Feel Pressured to Accept a Settlement. ...
  5. Request All Follow-Up Contact to Be in Writing. ...
  6. Talk to a Lawyer.

How likely is an insurance company to sue you?

While subrogation allows insurance providers to pursue third parties, an insurer usually cannot sue their policyholders. However, there are certain situations where an insurer may take legal action against its policyholder.

What happens if insurance doesn't respond in 30 days?

Insurers Do Not Need to Respond to Demand Letters

However, your attorney will be ready to take action against the company if they refuse to give your claim the attention it deserves. This might be by filing a civil lawsuit against the company if they continue to handle your claim in bad faith.