Why is my medication not covered by insurance?

Asked by: Ms. Tracy Pouros  |  Last update: July 27, 2023
Score: 4.5/5 (74 votes)

When your insurance company won't cover a medicine, it may be because the medicine is not on the insurance plan's "formulary," or list of medicines covered by the plan. Below are tips to help you gain access to the medicine that is best suited for your health needs.

Why would a prescription not be covered?

That means sometimes we may not cover a drug your doctor has prescribed. It might be because it's a new drug that doesn't yet have a proven safety record. Or, there might be a less expensive drug that works just as well.

Can an insurance company refuse to cover a medication?

In conclusion, since the Affordable Care Act, health insurance companies can no longer refuse to pay for necessary medication when there is no alternative. If there is only one drug in a category, it's covered, and if there are several, at least one is required to be covered.

How do I ask my insurance to cover medication?

If your insurer still denies your request to cover a drug you need, you can file an appeal. You and your doctor can either complete and file an appeals form provided by your insurer, or write a letter that includes the name of the drug, why you need it covered, and any other supporting documents from your doctor.

Does insurance cover all medications?

Every health insurance plan comes with prescription drug coverage, but not every plan covers every medication. And, within a plan, how much you will have to pay for medications will vary, depending on the drug itself.

Medications Not Covered by Medicare

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What if my drug is not on the formulary?

If a medication is “non-formulary,” it means it is not included on the insurance company's “formulary” or list of covered medications. A medication may not be on the formulary because an alternative is proven to be just as effective and safe but less costly.

Do prescription drugs count towards out of pocket maximum?

How does the out-of-pocket maximum work? The out-of-pocket maximum is the most you could pay for covered medical services and/or prescriptions each year. The out-of-pocket maximum does not include your monthly premiums.

Why do insurance companies deny certain medications?

An insurance company may deny payment for a prescription, even when it was ordered by a licensed physician. This may be because they believe they do not have enough evidence to support the need for the medication.

Why do insurance companies prefer generic drugs?

It's also common for multiple companies to sell the same generic drug. This creates competition and results in lower prices. Generics generally cost up to 85% less than their brand-name versions. They have the same active ingredients and the same strengths.

How Much Is Xanax without insurance?

Without insurance, the cost of 60 tablets of brand name Xanax 0.5 mg is as low as $350 at Walgreens with a free GoodRx discount. Generic Xanax (alprazolam) is available for about $10.

How do I fight insurance denial?

There are two ways to appeal a health plan decision:
  1. Internal appeal: If your claim is denied or your health insurance coverage canceled, you have the right to an internal appeal. ...
  2. External review: You have the right to take your appeal to an independent third party for review.

Why is my insurance delaying my prescription?

What does this mean? Your prescription may be delayed at least one business day because the pharmacy needs to order the medication. If you are completely out, the pharmacy may be able to give you a 1 to 3-day supply to hold you over until the order comes in.

How do you resolve pharmacy insurance rejection?

Politely ask the customer for updated insurance information. If the customer is not in the pharmacy waiting area, look up the customer's contact information and call the customer. Inform the customer that there is an issue with their insurance and the pharmacy needs updated insurance information to process the claim.

What happens when the claim for a medication is rejected by the insurance company?

First-Level Appeal—This is the first step in the process. You or your doctor contact your insurance company and request that they reconsider the denial. Your doctor may also request to speak with the medical reviewer of the insurance plan as part of a “peer-to-peer insurance review” in order to challenge the decision.

When a drug is not on a patient's insurance formulary What will the prescriber have to do to get the medication paid for by the insurance?

If you need a drug that is not on your health plan's formulary, you must get your plan's approval or pay for the drug yourself. Your doctor should ask the plan for approval.

What is a formulary exception?

A formulary exception should be requested to obtain a Part D drug that is not included on a plan sponsor's formulary, or to request to have a utilization management requirement waived (e.g., step therapy, prior authorization, quantity limit) for a formulary drug.

Is brand name medication better than generic?

Though the names are different, generic and brand-name drugs work the same. According to the FDA, generic drugs are just as effective as their branded counterparts. Generic name drugs typically cost about 80% to 85% less than branded drugs.

Is GoodRx only good for generic drugs?

In order to help people afford their brand-name drugs, last May, we launched the InsideRx program on GoodRx that offers an average of 34% off over 100 brand-name prescriptions. Today, we are excited to announce discounts on even more brand-name drugs.

Is there a difference between generic and name brand drugs?

While brand name drug refers to the name giving by the producing company, generic drug refers to a drug produced after the active ingredient of the brand name drug. Generic drugs will, however, be sold under different brand names, but will contain the same active ingredients as the brand-name drug.

Can a pharmacist override insurance?

Your pharmacist may need to ask your insurance provider for an override code as more health plans are making these changes. If the “refill too soon” roadblock means that your insurer is unwilling to provide coverage, check goodrx.com for a coupon to lower your out-of-pocket cost.

How can insurance companies dictate your medication?

Insurance companies often use a practice called "prior authorization" to avoid paying for a specific treatment or medication. This process requires your doctor to request approval from your insurance company before prescribing a specific medication or treatment.

Can pharmacist refuse to fill prescription?

Can the pharmacist refuse to fill my prescription ? Yes, a pharmacist in his or her professional judgment may refuse to fill a prescription.

What is not included in out-of-pocket maximum?

There are a number of expenses that may not count toward the out-of-pocket maximum: Care and services that aren't covered: Your health plan may not cover some types of services. This could include things like cosmetic treatments, weight loss surgery, and some alternative medicine.

What is a good out-of-pocket maximum?

The maximum out-of-pocket limit is federally mandated. The most that individuals will have to pay out-of-pocket in 2021 is $8,550 and $17,100 for families. However, your plan may have a lower out-of-pocket maximum — most do.

What happens when out-of-pocket maximum is reached?

Once you reach your out-of-pocket max, your plan pays 100 percent of the allowed amount for covered services. If your plan covers more than one person, you may have a family out-of-pocket max and individual out-of-pocket maximums.