Why would a clean claim be denied?

Asked by: Prof. Anahi Stamm  |  Last update: January 5, 2026
Score: 5/5 (24 votes)

Claims are denied for incomplete or inaccurate patient information. Claims are often denied because the patient's name, address, or insurance information do not match the information on file with their payer. This type of denial is often the result of manual claims processes.

Can a clean claim be denied?

One of the top reasons claims are denied—and clean claim rates fall—is due to insurance eligibility not being confirmed before a patient's visit. In fact, 24% of claims are denied due to eligibility issues.

What are 5 reasons a claim may be denied?

Six common reasons for denied claims
  • Timely filing. Each payer defines its own time frame during which a claim must be submitted to be considered for payment. ...
  • Invalid subscriber identification. ...
  • Noncovered services. ...
  • Bundled services. ...
  • Incorrect use of modifiers. ...
  • Data discrepancies.

What are the requirements for a clean claim?

Clean claim defined: A clean claim has no defect, impropriety or special circumstance, including incomplete documentation that delays timely payment.

What causes a claim to be rejected?

A claim rejection occurs before the claim is processed and most often results from incorrect data. Conversely, a claim denial applies to a claim that has been processed and found to be unpayable. This may be due to terms of the patient-payer contract or for other reasons that emerge during processing.

How Can You Ensure Clean Claims in Billing?

28 related questions found

What are the 3 most common mistakes on a claim that will cause denials?

Here, we discuss the first five most common medical coding and billing mistakes that cause claim denials so you can avoid them in your business:
  • Claim is not specific enough. ...
  • Claim is missing information. ...
  • Claim not filed on time (aka: Timely Filing)

What is considered a dirty claim?

The term dirty claim refers to the “claim submitted with errors or one that requires manual processing to resolve problems or is rejected for payment”.

How long does it typically take to receive payment with a clean claim?

Some Providers do not have the same financial reserves or diverse payer mix as others and rely on prompt payment from the Medi-Cal program through their MCPs to sustain services to Members. DHCS expects MCPs to pay clean claims within 30 calendar days of receipt.

What common errors can prevent clean claims?

Here are three common errors made during medical claim submission:
  • Inaccurate patient information. One of the most frequent causes of claim denials is inaccurate patient information. ...
  • Incorrect coding. Medical coding errors are another significant reason for claim denials. ...
  • Missing claim documentation.

Which of the following would be considered a clean claim?

Characteristics of a Clean Claim:

Complete and accurate information. All required documentation included. No missing or incorrect codes. Meets payer's submission guidelines.

Why did my claim get denied?

Claims often get denied due to incomplete information. A missing document or an error in your submission can be the culprit. It's important to review your claim meticulously. Checking for any oversights can make a significant difference.

What are the odds of winning an insurance appeal?

Only half of denied claims are appealed, and of those appeals, half are overturned! Undivided's Head of Health Plan Advocacy, Leslie Lobel, says that if you have a winner argument and patience to get through all the levels of "no," there is a good chance you can get your denial overturned.

Which of the following is a reason a claim would be denied?

The claim has missing or incorrect information.

Whether by accident or intentionally, medical billing and coding errors are common reasons that claims are rejected or denied. Information may be incorrect, incomplete or missing. You will need to check your billing statement and EOB very carefully.

What does not a clean claim mean?

Non-Clean Claim (Louisiana Healthcare Connections)

A request for additional information from the provider or other external sources to resolve or correct data omitted from the claim. The need for review of additional medical records.

What is the most common rejection in medical billing?

Most common rejections

Duplicate claim. Eligibility. Payer ID missing or invalid. Billing provider NPI missing or invalid.

Why are clean claims important?

A high clean claims rate is essential for healthcare providers and billing organizations because it can lead to faster reimbursement, reduced administrative costs associated with claim resubmissions and appeals, and improved cash flow.

What can be done to get paid on a claim that has been rejected?

If your resubmitted claim is denied and you believe the denial was improper, you may appeal the decision according to the carrier's guidelines. Make sure you know exactly what information you need to submit with your appeal. Keep in mind that appeal procedures may vary by insurance company and state law.

What is a common error that can cause a claim to be rejected?

Insurance companies deny claims with submission errors

When billing staff have to manually enter individual patient information multiple times, they are more likely to make (and miss) errors in claims submissions. Small mistakes, such as typos or misspelled names, can easily lead to denied claims.

What will cause a claim to be not clean for billing?

Poor documentation

If a provider has provided incorrect, illegible, or incomplete documentation of a procedure or patient visit, it's difficult to make an accurate or complete claim.

What are the possible solutions to a denied claim?

You can ask your doctor to resubmit the claim and correct the error. If your claim was denied for another reason, let your doctor know that you're appealing a claim. You can ask your doctor to write a letter explaining that the service was medically necessary, or provide other supporting documents.

What is a major reason why a claims payment is delayed?

Major reasons that payers reject or delay payment on a claim include: The health plan didn't receive the claim. A CPT code is missing or incorrect. Provider and/or patient identifiers are not included.

What should you not say in a claim?

Some key phrases to avoid saying to an insurance adjuster include:
  • “I'm sorry.”
  • “It was all/partly my fault.”
  • “I did not see the other person/driver.”

What is a good clean claim rate?

The industry standard benchmark for Clean Claim Rate is 95%. This means that healthcare organizations should aim to have at least 95% of their claims processed without errors or rejections. Achieving this benchmark is crucial for maximizing revenue and minimizing the cost of claims processing.

What is an unfair settlement?

Insurance companies may engage in four main types of unfair claims settlement practices. These include misrepresentation or alteration, unreasonable requirements, timeliness issues, and lack of due diligence.