Do you have to talk to the other insurance adjuster?

Asked by: Flavio Thiel  |  Last update: November 23, 2025
Score: 4.7/5 (70 votes)

There is no obligation to do this and you should refuse. While your own insurance policy typically requires you to cooperate with your insurance company if you make a claim for benefits, you are not required to talk to the other driver's insurance company claims adjuster, let alone to give a recorded statement.

Should I talk to the other insurance adjuster?

Legally, there is no requirement for you to speak with the other driver's insurance company. You do likely have to talk to your own insurance company as they will need your account of what happened.

Do I have to answer the other insurance company?

You are not legally required to speak with the other driver's insurance company or give a recorded statement. They often employ tactics to use your statements against you, potentially minimizing your payout. You should report the accident to your own insurance company.

What not to say when talking to insurance adjuster?

Some key phrases to avoid saying to an insurance adjuster include: “I'm sorry.” “It was all/partly my fault.” “I did not see the other person/driver.”

Do I need to be present for insurance adjuster?

An insurance adjuster will come to your property to collect information about the extent of your loss. Their findings determine your compensation. You don't need to be present during this investigation, but it's a good idea, so you can make sure none of the damage is missed.

Should you speak to the Insurance Adjuster?

42 related questions found

What happens if you don't agree with insurance adjuster?

File a Complaint: If necessary, file a complaint with the insurance company or regulatory authorities. Don't Settle for Less: Refrain from accepting a low settlement offer without proper evaluation. Be Prepared for Legal Action: If negotiations fail, be ready to file a lawsuit to protect your interests.

How long does it take for an adjuster to make a decision?

Typically, under the terms of the insurance policy and/or by state law, the adjuster must complete an initial review and send a response within a reasonable amount of time – usually on the order of 30 days.

How to scare home insurance adjuster?

What Is the Single Best Way to Scare an Insurance Adjuster?
  1. Write a convincing demand letter to your insurance company.
  2. Carefully review any settlement offers you receive.
  3. Reject a settlement offer in writing on your behalf.
  4. Counter your lowball settlement offer.

What should you not say to a loss adjuster?

Understand that everything you say whether in person or over the phone, can be used against you in their final assessment. Avoid providing incomplete or potentially detrimental information that could be used to lower the settlement offer, like failing to mention pre-existing damage.

Can you trust your insurance adjuster?

That said, it's always prudent to use caution when you're speaking to an insurance adjuster after an accident. These individuals have the tough job of thoroughly reviewing your case to determine an appropriate payout, and they may not always have your best interests at the forefront of their minds.

Why does the insurance adjuster want to meet with me?

After you file a claim, the adjuster will contact you about the accident. They are looking for facts about the case to determine whether you are entitled to a settlement and for what amount.

Do I have to talk to someone else's insurance?

If you get into a car accident, you are under no obligation to call another driver's insurance company to work out the claim. All you need to do is talk to your insurance provider when you get into an accident or if someone else hits your car, and they will handle the claim on your behalf.

Do insurance companies contact each other after an accident?

The other driver's insurance company may be calling to gather information about the accident. They want to confirm details about what happened, assess the extent of your injuries, and determine liability. Their goal is to protect their own financial interests, often by finding ways to minimize or deny your claim.

Can you request a different insurance adjuster?

Even if you don't hire a private claims adjuster, you can still work with the insurance company's adjuster. If you're not pleased with the initial adjuster that your insurance provides, you can contact them and request a new person.

Can you negotiate with adjuster?

Yes, you absolutely can and should negotiate with insurance adjusters. Negotiation is a normal part of the claims process. The first offer is usually not the final one. Insurance companies often start low to see if you'll accept less than what you're entitled to.

How do you handle an insurance adjuster?

Be Polite, But Not Hostile. If the insurance adjuster contacts you, you must treat them politely and respectfully. Refrain from arguing with them because it will not help your case. However, it is best to decline to speak with them and give any information about the accident or your condition.

Do insurance adjusters lowball?

Insurance adjusters are often given bonuses or other incentives based on how much money they save the company by getting claimants to accept low settlements. Making lowball offers is a key way insurers try to minimize payouts and protect their bottom line.

What happens if you don't agree with a total loss adjuster?

Sometimes, insurance adjusters and policyholders disagree on the car's value. When you don't agree with the settlement amount, you can negotiate with your adjuster. They assess the damage and determine how your coverage applies to damages and injuries. to get a better insurance payout.

What not to say to insurance claim adjuster?

Eight things NOT to say to an insurance adjuster are:
  • admitting fault,
  • anything about your injuries,
  • anything on the record,
  • speculating about the crash,
  • that you do not have a lawyer,
  • providing unnecessary information,
  • accepting a settlement, and.
  • sharing medical records.

What happens if you don't agree with your home insurance adjuster?

File a Complaint With Your State's Department of Insurance

For example, filing a complaint with the California Department of Insurance is straightforward. You can complete and submit a Request for Assistance form or call them at 1-800-927-4357 for assistance.

Do insurance adjusters get bonuses for denying claims?

Insurers are driven to increase their profits. In that vein, some of them give bonuses to adjusters who successfully and consistently deny claims. Adjusters who pay too many claims may find themselves without a job.

What happens after the home insurance adjuster comes out?

Once the insurance company sends an adjuster and evaluates the damage to your home, they pay a settlement amount in either replacement cost or actual cash value, depending on the provisions in your insurance policy.

How long does an insurance adjuster have to contact you after?

Standard Waiting Time

Typically, after reporting a claim to your insurance provider, you can expect a claims adjuster to reach out within 24 to 48 hours. This initial contact will be to gather more details about the incident and potentially schedule a time for an in-person inspection of the damages.

Who gets the insurance check when a car is totaled?

If you own the car without any loans or liens, you will receive a check for the value assessed by the insurance company. If there is a loan, the check usually goes first to the leasing company or the lender. If you owe money on the vehicle, you should notify the lending company that your car has been totaled.

Can I sue my insurance company for taking too long?

The answer to this question is complex, but California health insurance providers are bound by state law to respond to claims within a specific amount of time. If they fail to do so, you may have the basis for a lawsuit against your insurer due to bad faith.