How can I contact CAQH for credentialing?
You can contact CAQH (now part of DataSpring) for credentialing and help desk support by calling 1-888-599-1771 or using the CAQH Provider Data Portal live chat.
Contact Details & Hours
- Phone Support: Call 1-888-599-1771 (Monday through Friday, 8:00 AM – 8:00 PM ET). Have your CAQH Provider ID ready.
- Live Chat Support: Access the live chat feature inside the CAQH Provider Data Portal (Monday through Friday, 8:00 AM – 6:30 PM ET). Automated chat is available 24/7.
How to contact CAQH by phone?
You can reach CAQH customer service by calling the main help desk at 1-888-599-1771.
Support Details
- Main Help Desk (Credentialing & ProView): 1-888-599-1771
- Hours: Monday – Friday, 8:00 AM – 8:00 PM (Eastern Time)
- Alternative/Practice Administrator Support: 1-888-600-9802 (Monday – Friday, 8:00 AM – 5:00 PM ET)
- Primary Source Verification / Verifide: 1-888-402-2740
Who is the credentialing contact for CAQH?
You can contact the CAQH Help Desk by calling toll-free at 888-599-1771 or by using the live chat feature inside the CAQH Provider Data Portal.
Support Hours and Details
- Phone Support: Monday – Friday, 8:00 AM – 8:00 PM (EST)
- Live Chat Support (Portal): Monday – Friday, 8:30 AM – 6:30 PM (EST)
- Automated Chat Support: Available 24/7
- Tip: Have your unique CAQH Provider ID ready before you call or chat to speed up assistance.
For additional non-urgent resources or coordination info, you can also view general support guidelines via the DataSpring Resources Page.
How long does it take to get credentialed through CAQH?
Completing a CAQH ProView profile takes about 3 to 10 business days for setup and activation, but the full credentialing process through insurance payers takes 60 to 120 days.
CAQH itself does not actually "credential" you; it is a centralized database where you store and standardize your professional data. Insurance health plans pull this information to conduct their own credentialing.
The CAQH Profile Timeline
- Initial Profile Completion: 1 to 3 hours to input your personal, educational, and work history if you have all your documents ready.
- Document Upload & Review: 1 to 7 business days for CAQH's digital systems to process and verify uploaded files (like your medical license and malpractice insurance).
- Attestation & Activation: 3 to 10 business days total to finish attesting to your profile and achieve active status so health plans can view it.
The Payer Credentialing Timeline
Once your CAQH profile is active and you submit your applications to specific insurance networks, the real waiting period begins:
- Commercial Payers: 60 to 120 days for primary source verification, committee review, and contract finalization.
- Government Payers (Medicare/Medicaid): 60 to 90 days for Medicare (PECOS), while state Medicaid programs can range from 30 to 180+ days.
Common Causes for Delays
- Incomplete or missing data fields in your CAQH ProView profile.
- Blurry, expired, or poorly cropped document attachments.
- Forgetting to complete the mandatory re-attestation every 120 days, which makes your profile inactive.
Who is the credentialing contact?
Your credentialing contact is usually listed as the primary contact on your CAQH Provider Data Portal profile.
Finding Your Contact
- CAQH Profile: Insurance plans and health networks pull your primary or office manager contact directly from your CAQH Credentialing account.
- State Specifics: If you are looking for state licensing or department contacts (such as Washington state), you can reach out via the Department of Health Credentialing Office.
- Facility or Employer: If you work with a hospital or agency, the contact is managed by their internal medical staff services or privilege coordinators.
CAQH Provider Data Portal Guide for Behavioral Health
What is CAQH now called?
CAQH is now named DataSpring (operating as DataSpring, powered by CAQH).
Key Details of the Rebrand
- Parent Organization: The Council for Affordable Quality Healthcare (CAQH) rebranded its corporate name to DataSpring in June 2026.
- Portal Name: The clinician-facing interface previously known as CAQH ProView is now called the CAQH Provider Data Portal.
- No Action Needed: Your login credentials, CAQH ID, uploaded documents, attestation timelines, and profile data remain completely unchanged and accessible at the same URLs.
- Corporate Structure: The organization transitioned into a for-profit entity owned by major health plans.
Does CAQH do credentialing?
CAQH does not independently approve or grant insurance credentialing; instead, it provides a centralized data repository (CAQH Provider Data Portal) that healthcare organizations use to collect and store your professional information.
How CAQH Works in Credentialing
- Centralized Data Storage: You enter your licenses, work history, education, and malpractice insurance into the CAQH Provider Data Portal just once.
- Payer Access: You authorize specific insurance companies and health plans to view and download your verified data.
- Actual Credentialing: The individual insurance companies or health plans (not CAQH) perform primary source verification and make the final decision to approve or contract you for their networks.
- Maintenance: You must log in and re-attest that your profile information is correct every 120 days.
What is going on with CAQH?
CAQH has rebranded its parent organization to DataSpring while transitioning from a non-profit to a for-profit entity owned by major commercial health insurance companies.
What Changed
- New Ownership Structure: In January 2026, CAQH shifted to a for-profit model owned by 12 major commercial insurers, including UnitedHealthcare, Cigna, Aetna, Elevance Health, and Humana.
- Corporate Rebrand: The parent organization officially announced its rebrand to DataSpring (powered by CAQH) to reflect services expanding past basic credentialing into broader data products and directory accuracy.
- Portal Update: CAQH ProView was renamed the CAQH Provider Data Portal.
What Stays the Same for Providers
- Same Logins and Data: Your existing login credentials, CAQH ID, profile history, documents, and re-attestation schedules work without interruption.
- No Action Needed: Providers do not need to rebuild profiles, re-register, or create a new account.
Industry Concerns
- Payer Governance: Clinician groups and associations have raised concerns regarding potential conflicts of interest, as major commercial payers now fully govern the database containing competitor network and credentialing data.
- Platform Overhaul: Industry reports note that DataSpring is gradually rebuilding underlying infrastructure to act as a more integrated, primary-source-verified living record.
What is the email address for CAQH?
The primary CAQH help desk support email address is providerhelp@solutions.caqh.org for general provider assistance.
CAQH Support Email Addresses
- General Provider Help Desk: providerhelp@solutions.caqh.org
- Account/Verifide Help: accounthelp@verifide.caqh.org
- Coordination of Benefits (COB): COB@caqh.org
Additional Support Contacts
- Phone Support: 1-888-599-1771 or 1-888-402-2740
- Online Portal: Access support chat via the CAQH Provider Data Portal
What is a CAQH number?
A CAQH number (also called a CAQH ID or Provider ID) is a unique, permanent identification number given to a healthcare provider when they register on the CAQH Provider Data Portal (formerly known as CAQH ProView).
What It Does
- Connects your data: It acts as a digital key that links your professional and credentialing information (like licenses, education, work history, and malpractice insurance) in one secure database.
- Simplifies enrollment: Instead of filling out separate paperwork for every insurance company, you give this number to authorized health plans so they can pull your credentials directly.
- Stays with you: The number remains the same for your entire career, no matter where you move or practice.
Key Facts
- Cost: Registration and having a number are completely free for clinicians.
- Not an NPI: Your CAQH number is used by insurance companies for credentialing verification, whereas your National Provider Identifier (NPI) is a separate federal number used for billing and claims.
- Maintenance: You must update and "attest" (confirm) that your profile information is correct every 120 days to keep your account active.