What do clients value most from insurance agents?
Asked by: Citlalli Kemmer DDS | Last update: July 22, 2025Score: 4.7/5 (40 votes)
What do customers want from an insurance agent?
They want accurate information from their agent, available with just a single phone call. Consumers also expect the information they gather from their insurance agent to be tailored to their situation. They want empathy, advice, and meaningful information.
What is the rule of thumb for valuing an insurance agency?
According to most valuers, insurance agencies have EBITDA multiples of 5x -7x, and some as high as 11x. Agencies with higher EBITDA can enjoy higher multiples. The vice versa is also true: Agencies doing less than $1 million in annual revenue typically enjoy 4x - 6x EBITDA multiples.
How much do insurance agents make per client?
In general, insurance agents are typically paid on a commission basis, which means that they earn a percentage of the premium paid by the policyholder. The average commission rate for insurance agents ranges from 10% to 20%, with some agents earn as much as 30% or more.
How to increase customer satisfaction in insurance industry?
- Streamline the onboarding process. ...
- Provide a personalized customer journey. ...
- Offer self-service. ...
- Implement a digital claims processing system. ...
- Provide online quoting tools. ...
- Ensure documents are mobile-friendly. ...
- Offer educational content.
Patrick Bet-David Gives Great Advice To New Insurance Agents!
What are any four 4 factors affecting customer satisfaction?
- Value for Money. Money is a major factor in any business. ...
- Quality of Product. ...
- Quick Response. ...
- Delivery Time. ...
- Ease of Use. ...
- User Interface. ...
- Ease of Reaching out/Availability. ...
- Professionalism.
How do you ensure 100% customer satisfaction?
- Ask for feedback and take action. ...
- Offer multiple forms of communication for customer support. ...
- Design a custom contact form. ...
- Respond in a timely manner. ...
- Provide 24/7 customer support. ...
- Create customer rewards. ...
- Give transparent information.
What kind of insurance agent gets paid the most?
While there are many kinds of insurance (ranging from auto insurance to health insurance), the most lucrative career in the insurance field is for those selling life insurance.
How many policies does an insurance agent sell per month?
About on average 25 to 40 per month. 2.5 policies per month is the Official Number from the financial reports. But many people do it part time. 10 on average.
Why do insurance agents make so much money?
In essence, insurance brokers provide invaluable expertise to clients, ensuring they have the coverage they need. Their compensation, through commissions and fees, reflects the vital services they offer within the industry.
What is the insurance 5% rule?
In each insurance year you can withdraw up to 5% of the premium paid into your policy without a gain happening in that year. An insurance year begins on the anniversary of the date of your policy was taken out and ends on the day before the anniversary in the next year, except in the final insurance year.
What is a good EBITDA for an insurance agency?
According to MarshBerry, today's average EBITDA margins are between 15 and 20 percent, with high-performing agencies demonstrating margins in the 25-to-30-percent range. Smaller agencies typically sell for 4 to 6 times their EBITDA, while agencies larger than $1 million typically fetch 5 to 8 times EBITDA.
What is fair market value for insurance?
The fair market value of an item is the dollar amount that a knowledgeable buyer (under no unusual pressure) is willing to pay, and a knowledgeable seller (under no pressure) is willing to accept. Adjuster—The person from your insurance company who investigates and evaluates your damage and losses.
How to negotiate with insurance agent?
- Understand the Insurance Company. ...
- Initiate the Claim as Soon as Possible. ...
- Never Admit Fault for the Accident. ...
- Stick to the Facts, Never Speculate. ...
- Know the Rough Value of Your Claim. ...
- Be Patient, Do Not Accept the First Offer. ...
- Get Everything in Writing.
What is the main responsibility of insurance agent?
What does an Insurance Agent do? Insurance Agents help insurance companies generate new business by contacting potential customers and selling one or more types of policies. They explain various plans to clients, guiding them in selecting a policy that suits their needs best.
What is CX in insurance?
The insurance industry has two main opportunities to create a winning customer experience (CX): during the initial sales and onboarding process and during the claims process. A great CX at the point of sale can ensure the customer converts and creates a positive first impression.
What is the most profitable insurance to sell?
Life insurance is the most profitable—and the hardest—type of insurance to sell. With the highest premiums and the longest-running contract, it brings in cash over a long period of time. In the first year, agents make the largest annual sum on a policy, bringing in anywhere from 40–120% of the policy premium.
Why do most life insurance agents quit?
Research shows (opens in a new window) that 80% of finance and insurance agents feel they aren't valued at work; they feel they are “only evaluated on what went wrong or could have been done better.” This is a major issue for finding and retaining top talent, which is more important than ever (opens in a new window).
What is the hardest part of being an insurance agent?
What is the hardest part of being an insurance agent? The hardest part of being an insurance agent often revolves around the constant need for lead generation and sales. Many agents struggle with the cold calling aspect, where rejection is frequent, and maintaining a steady stream of new clients can be challenging.
Can a insurance agent be a millionaire?
If you have a great work ethic and are willing to place yourself out there to establish relationships with clients, you will get more opportunities to earn a higher income. Selling insurance may even make you a millionaire.
Which state pays insurance agents the most?
Best-Paying States for Insurance Sales Agents
The states and districts that pay Insurance Sales Agents the highest mean salary are New York ($108,960), New Jersey ($106,910), Illinois ($105,150), Minnesota ($100,750), and Massachusetts ($100,590).
How do you handle difficult customers?
- Keep your communication professional.
- Remain calm.
- Speak softly.
- Practice active listening.
- Give them time to talk.
- Understand the customer's point of view.
- Assess their needs.
- Seek a solution.
How to attract customers in sales?
- Ask for referrals. ...
- Network. ...
- Offer discounts and incentives for new customers only. ...
- Re-contact old customers. ...
- Improve your website. ...
- Partner with complementary businesses. ...
- Promote your expertise. ...
- Use online reviews to your advantage.
What is customer value?
What is customer value? Customer value is the customer's perception of the worth of your product or service. Worth can mean several things: the benefit these products or services provide to your target market, or the value for money they offer.