What does a claims adjuster ask?

Asked by: Eugene Connelly  |  Last update: September 18, 2025
Score: 4.6/5 (45 votes)

If you're wondering how to talk to an insurance claims adjuster, understand they want to know basic information about the accident. They'll ask you to share details including what happened, where it happened, the types of vehicles involved, and perhaps the other driver's identity.

What questions does a claim adjuster ask?

What to Expect from Insurance Adjusters After a Car Accident
  • Questions About the Involved Vehicles. ...
  • Questions About How the Car Accident Happened. ...
  • Questions About Shared Liability. ...
  • Questions About Vehicle Damages. ...
  • Questions About Your Injuries. ...
  • Insurance Tactics Used to Reduce Your Car Accident Insurance Payout.

What should you not say to a claims adjuster?

Some key phrases to avoid saying to an insurance adjuster include: “I'm sorry.” “It was all/partly my fault.” “I did not see the other person/driver.”

How do I prepare for a claims adjuster interview?

Research the company. To prepare for an interview you should research the company and get an understanding of their mission, values, and recent projects. You should also research who will be conducting your interview. This information will allow you to give more thoughtful answers to the questions asked.

What to expect from a claims adjuster?

Interviewing Witnesses: Adjusters will also interview any witnesses of the accident to help them better understand what happened and how it may have impacted the insurance claim. Reviewing Medical Records: Adjusters will also request and review the policyholder's medical records following their accident.

What does a Claims Adjuster Do?

24 related questions found

How do adjusters determine damage?

Interview those involved: The adjuster will collect recorded statements from people involved in the loss, such as drivers, passengers, and witnesses. They may also review the scene of the accident, police reports, or video footage of the loss, along with any other information related to the loss.

How long does it take for an adjuster to make a decision?

Typically, under the terms of the insurance policy and/or by state law, the adjuster must complete an initial review and send a response within a reasonable amount of time – usually on the order of 30 days.

How to pass claims adjuster exam?

How To Pass Your Claims Adjuster Exam
  1. Step 1: Review Your State's Licensing Requirements. ...
  2. Step 2: Register For You State's Pre-Licensing Course. ...
  3. Step 3: Study For Your Exam! ...
  4. Step 4: Pass Your Adjuster Licensing Exam.
  5. Step 5: Submit An Application To Get Your License. ...
  6. Step 6: Take An Xactimate Course.

How do you nail an insurance interview?

Tips for an interview for an insurance position
  1. Research the company. Before your interview, you should know what kind of insurance they offer, their direct competitors, what area they serve and their values. ...
  2. Be confident. ...
  3. Define your goals. ...
  4. Show your maturity. ...
  5. Ask follow-up questions. ...
  6. Send a thank you note.

What is the STAR method for claims adjuster?

Understanding the STAR Method

Situation: Describe the context within which a task was performed, or a challenge was faced. Task: Explain the specific task or challenge involved. Action: Detail the actions taken to address the task or challenge. Result: Shre the outcomes or results of those actions.

How do you beat claims adjuster?

What Is the Single Best Way to Scare an Insurance Adjuster?
  1. Write a convincing demand letter to your insurance company.
  2. Carefully review any settlement offers you receive.
  3. Reject a settlement offer in writing on your behalf.
  4. Counter your lowball settlement offer.

Why would an adjuster deny a claim?

If there is any indication that their policyholder isn't responsible the insurer will deny your claim. Claims may also be denied if there's evidence to show that the policyholder isn't entirely to blame for an accident. In California, anyone who contributes to an accident can be held responsible for resulting injuries.

How do you negotiate with an adjuster?

Here's how to negotiate with insurance adjusters like a pro:

Prepare thoroughly by knowing your policy details and the value of your claim. Gather all evidence, including photos, medical records, and repair estimates. Stay calm, be polite, and firm in your communications.

What not to tell a claims adjuster?

Admitting Fault, Even Partial Fault.

Even if you think you may be partly at fault for the accident, do not discuss this with an adjuster. Avoid any language that could be construed as apologetic or blameful. Admitting any level of fault can eliminate or reduce the compensation that may be available.

What are the 3 key goals of a claims adjuster when settling claims?

Investigate, evaluate, and settle insurance claims. Determine whether the insurance policy covers the loss claimed. Decide the appropriate amount the insurance company should pay.

What personality type is a claims adjuster?

ENTP's are particularly well suited for careers as insurance adjusters, examiners, and investigators because they enjoy working in fast-paced challenging environments and because this career is based on problem solving and is highly dynamic, ENTP's can be constantly engaged and developing new skills.

How do I prepare for an insurance adjuster interview?

That's why we've put together some tips on how to nail your insurance adjuster interview.
  1. Know Your Stuff. As experts in the field of insurance claims, adjusters need to demonstrate their knowledge and experience during the interview process. ...
  2. Prepare. ...
  3. Demonstrate Professional Etiquette. ...
  4. Confident Communication. ...
  5. Follow Up.

Why should we hire you?

“…because it's a great opportunity for me to learn and grow.” “…because I'm really good at what I do and I can provide valuable insights.” “…because I want to take my career to the next level/in a new direction.” “…because I'm passionate about this industry and this feels like my dream job.”

What is the best answer for tell me about yourself example?

"I'm [Your Name], and I have a background in [Your Field of Study or Work]. I'm passionate about [Your Interests or Specialization] and have [X] years of experience in [Relevant Experience]. I'm a [Quality or Trait] person, and I'm excited to bring my skills and enthusiasm to [Company Name or Position]."

Is the claims adjuster exam hard?

The pass rate for Texas All Lines Insurance Adjuster exam is 46%, similar to the overall pass rate for all insurance exams nationwide. The insurance adjuster exam is one of the longer exams in the insurance industry. If you are unfamiliar with the test, this long exam can be daunting.

How do claims adjusters get paid?

Public adjusters can earn a flat rate, hourly rate, or a contingency fee based on the outcome of the insurance claim. Similar to an independent adjuster, public adjusters typically choose to receive a percentage of the settlement. The policyholder is then responsible for paying the firm they hired.

How stressful is claims adjuster?

Being a claims adjuster is a demanding job that requires a unique set of skills and can be pretty stressful. These professionals work long hours, especially during natural disasters, dealing with emotionally charged situations and tight deadlines.

How do I succeed a claims adjuster?

To succeed in this demanding, engaging field, claims adjusters need a broad range of skills related to empathy, analysis, communication, time management, negotiations, attention to detail and stress management.

Do claim adjusters work weekends?

Depending on workload, many claims adjusters work irregular weekly schedules, including early mornings, evenings, and weekends to accommodate work-related appointments. This type of work makes managing priorities a challenge and time management skills essential.

Can I file a claim the same day I get insurance?

If you purchased an insurance policy, any accident that occurs after you purchased the policy should be covered. This includes accidents that occur on the same day you purchased the policy. Please understand that buying insurance after a crash will not help at all.