Which insurance companies have the best ratings?

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🚗 Top-rated insurance providers vary by category, with Travelers leading for auto and Amica leading for home insurance based on recent 2026 industry evaluations.

🚗 Auto Insurance Ratings

  • ✅ Travelers: Best overall ($1,843/yr average rate).
  • ✅ USAA: Best for military ($1,491/yr average rate).
  • ✅ Geico: Best for discounts ($1,925/yr average rate).
  • ✅ Progressive: Most likely to renew ($1,911/yr average rate).

🏠 Homeowners Insurance Ratings

  • ✅ Amica: Best overall and satisfaction ($1,707/yr average rate).
  • ✅ USAA: Best for veterans ($2,418/yr average rate).
  • ✅ State Farm: Best big national insurer ($1,761/yr average rate).
  • ✅ Chubb: Best for luxury homes ($3,790/yr average rate).

What insurance company has the best reputation?

USAA and Amica consistently rank with the best reputations for customer satisfaction, claims handling, and overall loyalty.

Because reputation depends on the type of coverage you need, top-rated companies vary by category:

Top-Rated Car Insurance

  • USAA: Best for military members, veterans, and their families, earning top marks across major industry surveys for customer care and fair claims.
  • Amica: Frequently rated best overall by consumer publications for exceptional customer satisfaction and smooth claims processing.
  • Travelers: Noted as a top national choice for overall value, budget-friendly pricing, and reliable coverage.
  • GEICO: Highly recommended for strong savings, discounts, and an easy digital experience.

Top-Rated Homeowners Insurance

  • Amica: Leads industry benchmarks like J.D. Power for property claims satisfaction and customer service.
  • Erie Insurance: Scores high regionally for policyholder satisfaction and helpful local agents.
  • Chubb: Recognized for high-end property coverage and top-tier white-glove claims service.

Which insurance company has the worst reputation?

Allstate frequently tops lists from legal experts, consumer advocates, and industry surveys as having one of the worst reputations in the insurance industry.

Commonly Cited Companies with Poor Reputations

Legal professionals and customer satisfaction rankings (such as J.D. Power's Property Claims survey data) frequently single out a few major carriers for slow payouts, low settlement offers, or high complaint volumes:

  • Allstate: Often ranked number one on lists of worst insurers due to aggressive "deny, delay, defend" tactics, heavy reliance on internal software to undervalue claims, and low customer satisfaction scores in property claims.
  • Liberty Mutual: Frequently criticized by personal injury lawyers and policyholders for low auto and home settlement offers, high rates of claim disputes, and frequent policy non-renewals.
  • State Farm: Nationally recognized for using strict denial or delay tactics, particularly misclassifying wind or flood damage on property claims to avoid payouts.
  • Unum: Noted primarily in disability insurance for a long-standing reputation of unfairly delaying or denying valid long-term claims.
  • Farmers Insurance: Criticized for incentivizing adjusters to meet low payout goals and utilizing restrictive policy adjustments.

Why These Reputations Exist

  • Deny, Delay, Defend: Insurers sometimes use internal software calculators to slash medical or property repair estimates far below actual market costs.
  • Profit Incentives: Critics and lawsuits have alleged that certain large carriers tie adjuster bonuses or performance metrics to minimizing payout totals.
  • Market Withdrawals: Massive rate hikes and sudden policy cancellations in high-risk disaster states (like California and Florida) have sharply damaged public perception for carriers like Allstate, State Farm, and Farmers.

Which insurance denies the most claims?

Oscar Health denied 25.3% of in-network claims in 2024, representing the highest denial rate among major national ACA marketplace health insurers.

Health Insurance Denial Rates

  • Oscar Health: Denied 25.3% of marketplace claims.
  • Molina Healthcare: Denied 22% of claims.
  • Ambetter (Celtic): Denied 21% of claims.
  • UnitedHealthcare: Denied 20% of claims (down from 33% the previous year).
  • Kaiser Permanente: Recorded the lowest national rate at approximately 6%.

Homeowners and Auto Insurance Denial Rates

  • Allstate and USAA: Frequently flagged by public reports and consumer data for closing roughly 40% to 50% of property and homeowners claims without payment in high-risk regions.
  • State Farm: Reported home insurance denial rates exceeding 41% to 59% in catastrophe-heavy markets like Florida.

What insurance companies have an A++ rating?

Several major insurance companies hold an A++ (Superior) rating from AM Best, which is the top financial strength score given by the agency.

Major Insurers with A++ Ratings

  • State Farm (Auto, home, and life insurance)
  • GEICO (Owned by Berkshire Hathaway; auto insurance)
  • Berkshire Hathaway Specialty Insurance (Property and casualty)
  • Chubb (Property and casualty, personal and business)
  • Travelers (Auto, home, and business insurance)
  • USAA (Auto, home, and life for military members and families)
  • New York Life (Life insurance and annuities)

What an A++ Rating Means

  • AM Best gives an A++ rating to companies with a superior ability to pay out claims and meet financial obligations to policyholders.
  • It sits at the very top of a rating scale that ranges down to D (Poor).
  • Ratings can change over time based on an insurer's financial health, so it is smart to check current lists directly on the AM Best database before buying a policy.

Ranking Insurance Companies | Worst to Best

9 related questions found

Who is the #1 insurance company in the US?

State Farm is the #1 property and casualty and auto insurance company in the U.S. by market share.

📊 Top Insurance Providers by Category

  • Auto & Property/Casualty:
    • State Farm Group: #1 overall (approx. 18.6% auto market share).
    • Progressive: Close #2 in auto, leading commercial auto.
  • Health Insurance:
    • UnitedHealth Group: #1 largest health insurer (approx. 16% market share).
  • Life Insurance:
    • Northwestern Mutual: #1 direct provider of individual life insurance.

Who is the most trusted car insurance?

USAA and Amica are widely ranked as the most trusted car insurance companies based on high customer satisfaction scores and top-tier financial strength ratings.

Most Trusted Car Insurance Providers

  • USAA: Ranked highest for military members, veterans, and their families, scoring top marks in customer trust, claims satisfaction, and an A++ financial rating from AM Best.
  • Amica: Consistently scores near the top for customer loyalty and claims handling, operating as a policyholder-owned mutual company for over a century.
  • Travelers: Named a top overall provider by major publications like U.S. News for its underwriting stability and strong customer trust ratings.
  • GEICO: Frequently cited by NerdWallet and Forbes Advisor as a reliable national carrier with robust financial strength and digital convenience.

What insurance companies should I stay away from?

You should exercise caution with large national insurers frequently flagged by consumer advocates and injury attorneys for slow payouts, lowball offers, and high claim denial rates, such as Allstate, Liberty Mutual, and State Farm.

Legal reviews, consumer complaints, and reports compiled by organizations like 10 Worst Insurance Companies frequently highlight several companies for poor claims experiences:

Commonly Flagged Companies

  • Allstate: Frequently cited by attorneys for using aggressive claims-evaluation software to lower payout offers and delay settlements.
  • Liberty Mutual: Often reported for high complaint volumes regarding undervalued auto claims, premium hikes, and strict non-renewals.
  • State Farm: Known in legal circles for practicing "deny, delay, and defend" tactics to minimize payout amounts on property and auto claims.
  • Progressive: Regularly listed by consumer groups for undervaluing vehicle repair totals and contesting valid injury claims.
  • Budget / High-Risk Brands (e.g., Fred Loya, Dairyland): These cut-rate or last-resort insurers often score poorly for customer communication, slow processing times, and heavy reliance on minimum coverage limits.

What to Look For Instead

  • Check current satisfaction rankings from independent evaluators like J.D. Power before buying a policy.
  • Review consumer guides like Consumer Reports to see how specific carriers handle customer service and real-world claims.
  • Remember that the cheapest upfront premium often signals a difficult claims process later.

What insurance companies get the most complaints?

Major national insurers like Allstate, Liberty Mutual, and Progressive receive high volumes of consumer complaints, while specific budget and high-risk carriers log the highest complaint ratios relative to their size according to data tracked by WalletHub.

Insurance complaint data is measured by the National Association of Insurance Commissioners (NAIC) complaint index, which compares a company's share of complaints to its market share.

Major Insurers with High Complaint Volumes

  • Allstate: Frequently faces consumer grievances regarding slow claims processing, lengthy delays, and low settlement offers.
  • Liberty Mutual: Receives above-average complaint indices for adjuster handling, unexpected rate increases, and challenges getting payouts for property or injury claims.
  • Progressive: Draws higher-than-average complaints, particularly regarding third-party vehicle valuation tools and home/renters insurance claims satisfaction.
  • State Farm: Garners a massive raw number of total complaints largely because it is the largest property and casualty insurer in the country.

Companies with the Highest Complaint Ratios

  • American Bankers Insurance: Registered some of the highest complaint scores for large homeowners insurance operations, mostly related to inadequate claims settlements.
  • Infinity Insurance (a Kemper affiliate): Frequently scores near the bottom for customer satisfaction and complaints in the auto insurance sector.
  • United Automobile Insurance and Ocean Harbor: Often record extremely high NAIC complaint indices due to specialized or high-risk auto policies.

Why Customers Complain Most

  • Claims Handling: Over 50% of all insurance complaints involve delayed communication, low settlement offers, or outright claim denials.
  • Underwriting & Rates: Sudden, steep premium increases during policy renewals drive a large share of secondary complaints.

What are the top 5 worst homeowners insurance companies?

Based on recent industry surveys like J.D. Power's property and satisfaction studies, the lowest-ranking homeowners insurance companies for customer satisfaction and claims include Universal Direct, Tower Hill Insurance, National General, Homesite, and Foremost.

Lowest-Ranking Home Insurers

  • Universal Direct: Ranks at the very bottom of major customer satisfaction and claims surveys due to slow response times and service issues.
  • Tower Hill Insurance: Frequently scores near the bottom for overall customer experience and policyholder satisfaction.
  • National General: Scores poorly on consumer satisfaction metrics regarding communication and payout handling.
  • Homesite: Routinely lands at the bottom of J.D. Power claims satisfaction rankings for property coverage.
  • Foremost: Receives below-average customer satisfaction scores for handling claims and policy value.