Why is it important to follow up on claim submissions?

Asked by: Prof. Katheryn O'Conner  |  Last update: October 18, 2022
Score: 4.7/5 (49 votes)

Claims pending more information can be recovered–sometimes claims are kept pending for a longer amount of time due to additional information needed. Proper follow-up can prevent gaps in the billing cycle and keep revenue flowing smoothly.

Why is it important to review claims prior to submission?

Pre-claim review is a process through which a request for provisional affirmation of coverage is submitted for review before a final claim is submitted for payment. Pre-claim review helps make sure that applicable coverage, payment, and coding rules are met before the final claim is submitted.

When should you follow up on a claim?

Follow up on all claims should begin as soon as 7 to 10 days after your claim has been submitted to the insurance company. Pursuing to get claims paid immediately will not only reduce the time you spend on accounts receivable but will also increase cash flow. Always be well prepared.

Why should we track unpaid claims?

Thorough and regular follow-up on unpaid claims will result in fewer losses and more revenue. Your medical provider will appreciate the extra effort you put into resolving each situation.

What is the purpose of claim follow up and payment processing?

Claim follow-up and payment processing are important procedures in billing and reimbursement. Medical insurance specialists track claims that are due, process payments, check that claims are correctly paid, and file claims with sec- ondary payers.

How to Master Follow-UP

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Why AR follow up is important?

A/R follow up ensures that healthcare organizations have a way to recover overdue payer or patient payments. Most A/R follow up responsibilities include looking after denied claims, exploring partial payments and reopening claims to receive maximum reimbursement from the insurance companies.

How does claims processing work?

How Does Claims Processing Work? After your visit, either your doctor sends a bill to your insurance company for any charges you didn't pay at the visit or you submit a claim for the services you received. A claims processor will check it for completeness, accuracy and whether the service is covered under your plan.

Why is it important for a provider's office to monitor claim status?

The routine monitoring of patients' medical claim status can help you prevent potential problems or claim denials before they occur. The likelihood that you will ever receive a payment drops significantly if your claim is denied once. You can save a lot of time by using an electronic medical billing software system.

When should you start follow up on the AR regarding insurance?

In medical billing, following up claims after submission would reduce accounts receivable by reducing the number of days from submission to payment. Ideally, the claim should be submitted within 72 hours after service has been provided.

Which team does a follow up on the claims billed to the insurance for which still there is no response on the claim?

The accounts receivable follow-up team in a healthcare organization is responsible for looking after denied claims and reopening them to receive maximum reimbursement from the insurance companies.

What does it mean when a claim is pending?

Claim pending: When a claim has been received but has not been approved or denied, finished or completed. It is waiting until the premium is paid or the plan is canceled due to nonpayment. It is simply in a waiting period.

What does it mean when your insurance claim is under review?

The review may also include determination of eligibility of the claimant or beneficiary or of the provider of the benefit; determination that the benefit is covered or not payable under another policy; or determination that the service was necessary and of reasonable cost and quality.

What does claim status tracker mean?

UI Online now has a Claim Status Tracker that tells claimants when there is a potential eligibility issue that requires further review and describes next steps. The Claim Status Tracker is located on the top navigation bar in UI Online: Bit.ly/EDDUIO.

Why is it important to submit claims timely?

Timely filing deadlines make it easier for insurance companies to process claims. In a way, they also help doctors receive money faster.

What is claim submission?

The claim submission is defined as the process of determining the amount of reimbursement that the healthcare provider will receive after the insurance firm clears all the dues. If you submit clean claims, it means the claim spends minimum time in accounts receivable on the payer's side, resulting in faster payments.

What are some of the effects of not having a claim scrub prior to submission?

So, if you're not scrubbing claims prior to submission, you're going to run into a ton more work from a rework perspective. On top of that, you're going to shrink your bottom line. The cherry on top is that your team, which is already overworked based on industry trends, will have more daily responsibilities to handle.

How do you follow up accounts receivable?

THE BEST TOOLS FOR ACCOUNTS RECEIVABLE FOLLOW UP REMINDERS
  1. CALENDAR. This is the “old fashioned” way of making accounts receivable follow up reminders. ...
  2. OUTLOOK OR GMAIL. This is an option that many accounts receivable professionals use because it's already a platform you are using. ...
  3. ACCOUNTS RECEIVABLE AUTOMATION.

How do you do AR follow up?

They perform their work in three phases:
  1. Phase I - Initial evaluation of medical AR Follow up. This phase involves identification and analysis of the claims listed on the A/R Aging Report. ...
  2. Phase II - Analysis and prioritizing medical AR Follow up. ...
  3. Phase III - Collecting the maximum of medical AR Follow up.

What is AR in claims?

Account receivable (also known as A/R) is a term used to denote cash owed by organizations for practices and services rendered and billed. Any payments from payers, patients, and other guarantors are measured as A/R.

Why is accurate coding important?

Accurate coding (and documentation) will provide more accurate payments, prevent denials and delays in payment. At Signature, our coding accuracy enhances clinical, financial and administrative planning for performance monitoring through coded data.

Why is coding important in healthcare?

Not only that, but accurate medical billing and coding is important to make sure that patients aren't left paying more for a procedure than they should, and that they and their insurance are charged for the correct services.

What is claim optimization?

Claims optimisation uses data and analytics to identify claimants that are financially hard up and offers them cash settlements below the true value of their claim. It's a natural extension of price optimisation, in which quotes are set not by the risk, but by the amount you'd be willing to pay.

What are the duties of a claims processor?

Claims processors, also known as claims clerks, work in the insurance industry and are responsible for handling insurance claims. They review claim submissions, obtain and verify information, correspond with insurance agents and beneficiaries, and process claim payments. Completely free trial, no card required.

What is one benefit of submitting a claim to an insurance company?

An insurance claim provides you with financial protection in the event of loss or damage. Filing an insurance claim may impact your rate regardless of the circumstances. Talk to an insurance advisor about the company's policies on filing claims and its rates before purchasing insurance.

What is the first step in processing a claim?

Your insurance claim, step-by-step
  1. Connect with your broker. Your broker is your primary contact when it comes to your insurance policy – they should understand your situation and how to proceed. ...
  2. Claim investigation begins. ...
  3. Your policy is reviewed. ...
  4. Damage evaluation is conducted. ...
  5. Payment is arranged.